srh-customercentricity.blogspot.com
Customer Experience Professionals CX: A great story from a customer service internet site:
http://srh-customercentricity.blogspot.com/2014/06/a-great-story-from-customer-service.html
Customer Experience Professionals CX. This blog sets out my views on what being a Customer Experience Professional means and how organisations can use the concept to improve their customer engagement, increase their revenue and reduce their costs. Tuesday, June 17, 2014. A great story from a customer service internet site:. Subscribe to: Post Comments (Atom). Books available on Amazon. Customers are the agenda. The Customer Guru Podcast. Check Out my new Podcast Series. View my complete profile.
srh-customercentricity.blogspot.com
Customer Experience Professionals CX: Both Business Books Customer Centric You and Customer Are The Agenda will be out as Kindle Versions in February 2014
http://srh-customercentricity.blogspot.com/2013/12/both-business-books-customer-centric.html
Customer Experience Professionals CX. This blog sets out my views on what being a Customer Experience Professional means and how organisations can use the concept to improve their customer engagement, increase their revenue and reduce their costs. Sunday, December 22, 2013. Both Business Books Customer Centric You and Customer Are The Agenda will be out as Kindle Versions in February 2014. The Customer-Centric You: Making Customers the Focus of Everything You Do. Order in the next 13 hours.
srh-customercentricity.blogspot.com
Customer Experience Professionals CX: Zen and the art of customer service
http://srh-customercentricity.blogspot.com/2015/04/zen-and-art-of-customer-service.html
Customer Experience Professionals CX. This blog sets out my views on what being a Customer Experience Professional means and how organisations can use the concept to improve their customer engagement, increase their revenue and reduce their costs. Monday, April 6, 2015. Zen and the art of customer service. Another main theme of the philosophical content of Zen and the Art of Motorcycle Maintenance is Pirsig’s identification of a concept he calls ‘Quality’. He emphasises that this wa...Of course, the impo...
charterisplc.blogspot.com
Charteris Business Blog: February 2009
http://charterisplc.blogspot.com/2009_02_01_archive.html
Wednesday, February 25, 2009. Customer Experience Pt 4 - Shaping the Culture and Attitudes of Your Existing Employees. Post series written by Andrew McMillan (Principal Consultant at Charteris specialising in customer experience). Before joining Charteris, Andrew had a 28 year career with John Lewis and spent the last eight years of that career being responsible for the quality of service and selling across the UK department stores. So where do you start? The downfall of many customer experience change p...
charterisplc.blogspot.com
Charteris Business Blog: July 2009
http://charterisplc.blogspot.com/2009_07_01_archive.html
Tuesday, July 28, 2009. Customer Experience Pt 9 - Appraisal. Post series written by Andrew McMillan (Principal Consultant at Charteris. Specialising in customer experience). Before joining Charteris. Andrew had a 28 year career with John Lewis and spent the last eight years of that career being responsible for the quality of service and selling across the UK department stores. 8217;t be a reason to abandon the concept. Personalise the reporting to the point that its benefits are lost. So there we have i...
charterisplc.blogspot.com
Charteris Business Blog: December 2009
http://charterisplc.blogspot.com/2009_12_01_archive.html
Wednesday, December 2, 2009. E-Commerce Customer Experience 1: Search Relevance - Ranking. Post series written by Matthew Lynch (Senior Consultant at Charteris specialising in eCommerce). Before joining Charteris Matthew worked for IBM on various eCommerce enablement projects across multiple industries from the late 1990’s through to the present day. Get your search engine to understand your customers’ language. Is your site conversion in need of improvement? Search results - What’s relevant? On-site sea...
charterisplc.blogspot.com
Charteris Business Blog: Customer Experience Pt 9 - Appraisal
http://charterisplc.blogspot.com/2009/07/customer-experience-pt-9-appraisal.html
Tuesday, July 28, 2009. Customer Experience Pt 9 - Appraisal. Post series written by Andrew McMillan (Principal Consultant at Charteris. Specialising in customer experience). Before joining Charteris. Andrew had a 28 year career with John Lewis and spent the last eight years of that career being responsible for the quality of service and selling across the UK department stores. 8217;t be a reason to abandon the concept. Personalise the reporting to the point that its benefits are lost. So there we have i...
charterisplc.blogspot.com
Charteris Business Blog: November 2008
http://charterisplc.blogspot.com/2008_11_01_archive.html
Monday, November 10, 2008. Customer Experience Pt 1 - Introduction. Post series written by Andrew McMillan (Principal Consultant at Charteris specialising in customer experience). Before joining Charteris Andrew had a 28 year career with John Lewis and spent the last eight years of that career being responsible for the quality of service and selling across the UK department stores. The competiveness/desirability/relevance of the product or services the organisation is providing. The way the staff in the ...
charterisplc.blogspot.com
Charteris Business Blog: May 2009
http://charterisplc.blogspot.com/2009_05_01_archive.html
Friday, May 29, 2009. Customer Experience Pt 5 - Recruiting for Behaviours Aligned to Organisational Culture. Post series written by Andrew McMillan (Principal Consultant at Charteris specialising in customer experience). Before joining Charteris, Andrew had a 28 year career with John Lewis and spent the last eight years of that career being responsible for the quality of service and selling across the UK department stores. Rita Bailey formerly of Southwest Airlines in the US had a simple mantra:. Specia...