chatstaff.org

Chatstaff « Helping your patrons when you can't

Skip to primary content. Skip to secondary content. High quality coverage for virtual reference at prices that make sense. Help Your Patrons Make the Most of Your Library. Tired of 2 minute wait times? Today’s online patrons don’t want to wait for a response, and often leave if the wait seems too long. That’s why Chatstaff is careful to keep staffing levels high enough to maintain an average wait time of less than 12 seconds. Proudly powered by WordPress.

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Chatstaff « Helping your patrons when you can't | chatstaff.org Reviews

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Skip to primary content. Skip to secondary content. High quality coverage for virtual reference at prices that make sense. Help Your Patrons Make the Most of Your Library. Tired of 2 minute wait times? Today’s online patrons don’t want to wait for a response, and often leave if the wait seems too long. That’s why Chatstaff is careful to keep staffing levels high enough to maintain an average wait time of less than 12 seconds. Proudly powered by WordPress.

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Chatstaff « Helping your patrons when you can't | chatstaff.org Reviews

https://chatstaff.org

Skip to primary content. Skip to secondary content. High quality coverage for virtual reference at prices that make sense. Help Your Patrons Make the Most of Your Library. Tired of 2 minute wait times? Today’s online patrons don’t want to wait for a response, and often leave if the wait seems too long. That’s why Chatstaff is careful to keep staffing levels high enough to maintain an average wait time of less than 12 seconds. Proudly powered by WordPress.

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chatstaff.org

1

Responsiveness « Chatstaff

http://chatstaff.org/responsiveness

Skip to primary content. Skip to secondary content. Chatstaff knows that in order for patrons to start regularly using an online service, they have to be able to trust that someone will there and ready to help whenever the service says it’s online. No-one likes waiting in line, especially when it’s a line they can’t even see, and it’s almost axiomatic that people these days expect things on the internet to be instantaneous. Q: How fast is fast? Proudly powered by WordPress.

2

Flexible scheduling options « Chatstaff

http://chatstaff.org/options

Skip to primary content. Skip to secondary content. Take Advantage of Your Strengths and Only Pay for What You Need. Every library’s needs are different, and so we work with you to determine what hours you need coverage for, and what type of coverage you need during them. This means that at the end of the day, your patrons get the best possible service for what you can afford to spend. Some questions to consider:. Do you want Chatstaff to handle all the questions, or do you want them to backup?

3

About Us « Chatstaff

http://chatstaff.org/about-us

Skip to primary content. Skip to secondary content. Chatstaff is proud to be a service for libraries run by librarians! Chatstaff was originally designed to provide afterhours coverage to North Carolina’s virtual reference service. After discovering that we could improve the quality of the service, improve traffic and lower costs, we decided to open up the afterhours coverage to other libraries interested in expanding their hours or offering backup coverage. Proudly powered by WordPress.

4

Quality & Local Focus « Chatstaff

http://chatstaff.org/quality-local-focus

Skip to primary content. Skip to secondary content. Quality & Local Focus. Our team consists of ALA-accredited librarians with years of experience providing virtual reference service to academic and public patrons, within the scope of their library’s resources. We are a small company committed to growing slowly as to maintain our advantage in offering quality service. Q: Can I review the Chatstaff librarians’ work myself? Q: How can Chatstaff librarians know the answers to local knowledge questions?

5

Pricing « Chatstaff

http://chatstaff.org/pricing

Skip to primary content. Skip to secondary content. Chatstaff’s flexible staffing model means that you only pay for the hours and level of service you want. Depending on your experience with virtual reference at your library, we have a number of options to get you the most accurate possible quote. Are you getting ready to start offering virtual reference for the first time? Try our quote generator. Do you have traffic statistics from past/current virtual reference at your library?

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sg.libraryh3lp.com

Professional Library Reference Services from Chatstaff

https://sg.libraryh3lp.com/library-reference-services

Try our partner, Chatstaff. Chatstaff has extensive experience with both academic and public libraries. Chatstaff is flexible to your needs, covering 24/7 or only select hours, saving you resources. Chatstaff also helps you implement your service, generate reports, and more. Tired of 2 minute wait times? Staffed by professional MLS librarians. Experienced with both academic and public libraries. Flexibly covers 24/7 or select hours. Deliver consistent quality and effective service. LibraryH3lp is a produ...

libraryh3lp.blogspot.com

LibraryH3lp Blog: Whip Your Ask a Librarian Service into Shape

http://libraryh3lp.blogspot.com/2015/05/whip-your-ask-librarian-service-into.html

Virtual services software platform for libraries, education, and non-profits. Live chat, FAQs, text messaging, and more! Thursday, May 28, 2015. Whip Your Ask a Librarian Service into Shape. Summer is almost upon us! Ask a Librarian Check List. Is help available anywhere a patron might need assistance? Check all the usual places: website, subject guides, catalogs, databases, mobile apps. Can patrons easily locate chat and FAQs on your web pages with just a glance? Or a shiny new Ask a Librarian image.

ca.libraryh3lp.com

LibraryH3lp Features | Real-time chat, knowledge base, e-mail, texting

https://ca.libraryh3lp.com/features

Everything you need for better customer service. Chat software provides better customer service for website guests. LibraryH3lp routes chats to all available staff, to targeted sub-groups, and even individuals. Chat boxes for website visitors. Customizable, white-label chat boxes. Accessible via assistive technology. Configurable chat box behaviors: embed on a page, float over the page, or pop out into separate window. Tabs? Proactive chat invitations increase customer engagement. Sort results by views, ...

ca.libraryh3lp.com

Professional Library Reference Services from Chatstaff

https://ca.libraryh3lp.com/library-reference-services

Try our partner, Chatstaff. Chatstaff has extensive experience with both academic and public libraries. Chatstaff is flexible to your needs, covering 24/7 or only select hours, saving you resources. Chatstaff also helps you implement your service, generate reports, and more. Tired of 2 minute wait times? Staffed by professional MLS librarians. Experienced with both academic and public libraries. Flexibly covers 24/7 or select hours. Deliver consistent quality and effective service. LibraryH3lp is a produ...

milibraries.org

MLA Annual Conference - Prof. Development & Networking | Michigan Library Association

http://www.milibraries.org/prof-development-networking/annual-conference/info

Skip to main content. Michigan Library Resource Guide. Librarian of the Year. Legislator of the Year. Heart of a Champion. Frances H. Pletz Award. Membership Value and Benefits. Prof Development and Networking. Make the Case to Attend. Resources Outside of MLA. PROF DEVELOPMENT and NETWORKING. Prof Development and Networking. Thank you to our MLA 2016 Sponsors. Michigan Cooperative Directors Association. Governmental Consultant Services Inc. Midwest Collaborative for Library Services. 3410 Belle Chase Way.

us.libraryh3lp.com

Professional Library Reference Services from Chatstaff

https://us.libraryh3lp.com/library-reference-services

Try our partner, Chatstaff. Chatstaff has extensive experience with both academic and public libraries. Chatstaff is flexible to your needs, covering 24/7 or only select hours, saving you resources. Chatstaff also helps you implement your service, generate reports, and more. Tired of 2 minute wait times? Staffed by professional MLS librarians. Experienced with both academic and public libraries. Flexibly covers 24/7 or select hours. Deliver consistent quality and effective service. LibraryH3lp is a produ...

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LibraryH3lp Features | Real-time chat, knowledge base, e-mail, texting

https://us.libraryh3lp.com/features

Everything you need for better customer service. Chat software provides better customer service for website guests. LibraryH3lp routes chats to all available staff, to targeted sub-groups, and even individuals. Chat boxes for website visitors. Customizable, white-label chat boxes. Accessible via assistive technology. Configurable chat box behaviors: embed on a page, float over the page, or pop out into separate window. Tabs? Proactive chat invitations increase customer engagement. Sort results by views, ...

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Chatstaff « Helping your patrons when you can't

Skip to primary content. Skip to secondary content. High quality coverage for virtual reference at prices that make sense. Help Your Patrons Make the Most of Your Library. Tired of 2 minute wait times? Today’s online patrons don’t want to wait for a response, and often leave if the wait seems too long. That’s why Chatstaff is careful to keep staffing levels high enough to maintain an average wait time of less than 12 seconds. Proudly powered by WordPress.

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