elliott.org
US Airways may be on time, but it's falling apart - literally - Elliott
http://elliott.org/blog/us-airways-may-be-on-time-but-its-falling-apart-literally
If you need help with a consumer problem. Consumer problem contact us now. Or email help@elliott.org. US Airways may be on time, but it’s falling apart — literally. March 4, 2008. There’s good news and bad news today for what some have called America’s worst airline. US Airways recorded the best on-time performance among the 10 major American carriers for the month of January. Which prompted it to pay out $1.8 million in employee bonuses and issue a self-congratulatory press release. Has anyone else seen...
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About Elliott - Elliott
http://elliott.org/about
Elliott is a site that advocates for you. Founded in 1997 by consumer advocate and journalist Christopher Elliott. Its goal is to empower consumers to solve their service problems and to help those who can’t. Here’s a little more information about our mission and our causes. If you’re having trouble with a business. Business and you’ve reached a dead end, we’ll try to help. Send us a request and we’ll investigate. Please read our frequently asked questions. Before getting in touch. About his advocacy pra...
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What a great idea! Honor your crew - wear a tie when you fly - Elliott
http://elliott.org/blog/what-a-great-idea-honor-your-crew-wear-a-tie-when-you-fly
If you need help with a consumer problem. Consumer problem contact us now. Or email help@elliott.org. What a great idea! Honor your crew — wear a tie when you fly. August 17, 2010. Esterday’s rant about rude passengers. In my MSNBC column drew a suggestion from a reader that I wanted to share with you. It came from James Phillippe, who, like many of us, is tired of air travelers who misbehave. I like that idea. Dressing up makes sense for passengers, too. A survey commissioned a few years ago by Fodo...
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Saying "no" to TSA's full body scan may come at a price - Elliott
http://elliott.org/the-navigator/saying-no-to-tsas-full-body-scan-may-come-at-a-price
If you need help with a consumer problem. Consumer problem contact us now. Or email help@elliott.org. Saying “no” to TSA’s full body scan may come at a price. May 2, 2010. Having second thoughts about those new full-body scanners being used at airports by the Transportation Security Administration? The federal agency charged with protecting the nation’s transportation systems may want to take a second look — at you. Last fall, the agency began installing 150 new scanners (including at Reagan National and...
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Southwest Airlines pilot holds plane for murder victim's family - Elliott
http://elliott.org/blog/southwest-airlines-pilot-holds-plane-for-murder-victims-family
If you need help with a consumer problem. Consumer problem contact us now. Or email help@elliott.org. Southwest Airlines pilot holds plane for murder victim’s family. January 10, 2011. T’s easy to be an airline industry critic in an era of “no waivers, no favors” and fees on top of fees. It’s easy to paint airlines as heartless corporations that treat us like self-loading cargo. But every now and then, you hear a story that turns you into an adoring fan. Like Nancy’s story. While his employer, Northrop G...
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Are airlines bending the truth about weather delays? - Elliott
http://elliott.org/the-navigator/are-airlines-bending-the-truth-about-weather-delays-2
If you need help with a consumer problem. Consumer problem contact us now. Or email help@elliott.org. Are airlines bending the truth about weather delays? February 24, 2013. A few minutes after Michele Loftin’s recent commuter flight from Sacramento to San Francisco pushed back from the gate, it made an abrupt U-turn and returned to the terminal. A United Airlines crew member told passengers that the aircraft’s de-icer test had failed, and the airline eventually canceled the flight. 8220;It’s distu...
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A missing reservation and a lost package
http://elliott.org/the-troubleshooter/a-missing-reservation-and-a-lost-package
A site that advocates for you. The Elliott Reader’s Choice Awards. Is This Enough Compensation? Should I Take The Case? A missing reservation and a lost package. January 3rd, 2016. Asako Saegusa’s hotel reservation in Miami is suddenly canceled, and then the hotel loses her package. Who’s responsible for this mess? Booking.com sent me an email when we were already in midair, simply informing me of my modified booking. Since I was traveling with a 1-year-old and a sick spouse, without any means of communi...
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What to do about knee offenders and other "me first" passengers - Elliott
http://elliott.org/blog/knee-offenders-first-passengers
If you need help with a consumer problem. Consumer problem contact us now. Or email help@elliott.org. What to do about knee offenders and other “me first” passengers. September 6, 2014. 8220;Safety first” may be the American travel industry’s unofficial slogan, but for some travelers, it’s more like “Me first! 8220;This is ruining my vacation,” screamed the passenger. When she refused to return to her seat, she was expelled from the flight. Experts say the selfish behavior flares up during periods of hig...
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How to get rid of long airport lines - Elliott
http://elliott.org/blog/how-to-get-rid-of-long-airport-lines
If you need help with a consumer problem. Consumer problem contact us now. Or email help@elliott.org. How to get rid of long airport lines. July 23, 2007. It’s a startup called QLess. That has developed interactive, virtual queue management service that promises to “return the time lost while waiting in line to its rightful owners.”. Here’s how it would work, according to QLess:. Let’s say a family of four is flying from Denver to Chicago. When they arrive at Denver International Airport, they ...This ti...
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8 things I like about Aloft Hotels - Elliott
http://elliott.org/blog/7-things-i-like-about-aloft
If you need help with a consumer problem. Consumer problem contact us now. Or email help@elliott.org. 8 things I like about Aloft Hotels. August 11, 2008. Is billed as a new high-design/low-cost brand from Starwood Hotels and Resorts. I stayed at one this weekend in Rancho Cucamonga, Calif. Here are eight things I like about it. 1 A pool table in the lobby. Who says “low-cost” can’t also be cool? They get those groovy sofas in the reception area? 7 Is that a cow above my bed? What I call a shower. Are de...
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