drtelecoms.com
Phone Systems | Phone System Maintenance | Systems We Support |Direct Response Ltd
http://www.drtelecoms.com/phone-systems/phone-maintenance/systems-we-support.aspx
Date and Time Changes. International Free Phone Numbering. Wholesale Line Rental generation 3. Â you are here:. Telephone Systems We Support. In conjunction with our main partner Maintel, we are able to offer you a full range of maintenance and professional services. The industry accredited services offer high quality support for all your business requirements. The suppliers we collaborate with are also fully accredited to maintain Ericsson, Panasonic, Toshiba and Samsung. A leading provider of communica...
drtelecoms.com
Phone Systems | Onsite Business Phone Systems | Direct Response Ltd
http://www.drtelecoms.com/phone-systems/onsite-phone-systems.aspx
Date and Time Changes. International Free Phone Numbering. Wholesale Line Rental generation 3. Â you are here:. We are able to provide an extensive range of business telephone systems and applications, from cost effective entry-level telephone systems to products that deliver advanced applications to the desktop, including a vast range of analog, digital, IP phones and conference systems. Setup a single company wide directory. Simplify the user experience. Siemens Enterprise Communications is one of the ...
cirrusresponse.wordpress.com
July | 2013 |
https://cirrusresponse.wordpress.com/2013/07
July 29, 2013. Customer Service: Going Beyond The Contact Centre. When organisations talk about delivering great customer service they tend to focus on their contact centre. Although this is not wrong, as the contact centre is important, it is not correct either. How many times have you been told you need to speak to a specialist department and consequently need to hang up and call a different number? How Does Cloud Telephony Help? This works very simply as follows; non-contact centre workers such as bac...
cirrusresponse.wordpress.com
May | 2013 |
https://cirrusresponse.wordpress.com/2013/05
May 28, 2013. Traditional Telephony No Longer Cuts It. Business telephony has evolved in silos segmented by location, network and business need. The result is over complicated, overpriced and inflexible business communications at the heart of most businesses. Traditional Office Based Telephony. Additional Requirements, Additional Boxes. The same is true if I want to add functionality to my existing telephony. For example, I want some form of auto-attendant, IVR or voice recording. I have to add a...How m...
cirrusresponse.wordpress.com
July | 2012 |
https://cirrusresponse.wordpress.com/2012/07
July 25, 2012. Contact Centres Need To Make First Impressions Count. We talk a lot about customer experience, however, many contact centres both large and small fail to address the fact that the experience they provide starts before their customers are connected to a live agent first impressions start in the queue. Messaging should be used to reassure the caller that they have called the right number and then set the expectation of how long they are likely to be waiting before being connected. This opens...
cirrusresponse.wordpress.com
November | 2012 |
https://cirrusresponse.wordpress.com/2012/11
November 5, 2012. First Call Resolution Starts With Value Based Routing. Ask any contact centre manager to list their top three priorities and I am pretty confident that ‘first call resolution’. Would be amongst these if not consistently ranked the highest. The Right Agent, First Time. Connecting the customer to the right agent first time requires two fundamental steps, first to be able to pre-empt what the customer is calling about and then being able to automatically route the call to an agent who is c...
cirrusresponse.wordpress.com
January | 2013 |
https://cirrusresponse.wordpress.com/2013/01
January 14, 2013. Don’t Let Bad Weather Ruin Your Winter Profits. While everyone is dreaming of a white Christmas, it is the stuff a company’s nightmares are made of. Every pretty snowflake brings with it headaches for managers, couriers and customer service delivery. Winter does not have to put this strain on your business. Benefit from the pay-as-you-use flexibility of the CIRRUS hosted contact centre application. Cirrus can instantly make extra channels available, without the need to procure addit...
cirrusresponse.wordpress.com
August | 2013 |
https://cirrusresponse.wordpress.com/2013/08
August 19, 2013. Solving PCI Compliance In The Cloud. Many contact centres are still confused around their obligations regarding PCI DSS compliance and are yet to take the steps to ensure that their contact centre is taking payment card details from customers in a secure and compliant manner. PCI DSS COMPLIANCE FOR CONTACT CENTRES. There are two consequences for contact centres. Firstly, if call recording is being used, then steps have to be taken to ensure that your recording platform is not capturi...
cirrusresponse.wordpress.com
September | 2012 |
https://cirrusresponse.wordpress.com/2012/09
September 28, 2012. Putting The Intelligence Into Call Routing. Customers’ often state that one of the most frustrating issues that causes a detrimental customer experience is not being connected to the right person when they call a contact centre. They end up being transferred multiple times before reaching an agent that can deal with their query wasting both the customer’s time and resulting in productivity loss for the business through process inefficiency. What Is Intelligent Routing? Even if CTI is ...
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