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CITADELCONNECT.WORDPRESS.COM

CITADELconnect | Connecting Clients with Customers

Connecting Clients with Customers

http://citadelconnect.wordpress.com/

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CITADELconnect | Connecting Clients with Customers | citadelconnect.wordpress.com Reviews
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Connecting Clients with Customers
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1 citadelconnect
2 1 strategy
3 2 process
4 3 collaboration
5 at citadel
6 scameron@citadelsystems com
7 about citadel
8 systems
9 citadel
10 posted in customers
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citadelconnect,1 strategy,2 process,3 collaboration,at citadel,scameron@citadelsystems com,about citadel,systems,citadel,posted in customers,people,process,tagged call center,collaboration,contact center,customer experience,customer centric,costs,feedback
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CITADELconnect | Connecting Clients with Customers | citadelconnect.wordpress.com Reviews

https://citadelconnect.wordpress.com

Connecting Clients with Customers

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citadelconnect.wordpress.com citadelconnect.wordpress.com
1

It’s a Multi-Channel World | CITADELconnect

https://citadelconnect.wordpress.com/2012/08/03/its-a-multi-channel-world

Connecting Clients with Customers. Laquo; Accelerate Through Your Sales Cycle. The Voice of Your Customer. It’s a Multi-Channel World. August 3, 2012. It could be an interactive dialogue via chat, or a non-urgent request on email (they may want a record of it), or they could seek you out on Twitter. Smart companies are providing these options for their customers, but not everyone is set up to do it. A multi-channel contact center can help. Our Customer Care Concierge agents are trained to handle requests...

2

Accelerate Through Your Sales Cycle | CITADELconnect

https://citadelconnect.wordpress.com/2012/07/30/accelerate-through-your-sales-cycle

Connecting Clients with Customers. Laquo; Truth in Call Center Pricing. It’s a Multi-Channel World. Accelerate Through Your Sales Cycle. July 30, 2012. A sales team should concentrate on one thing: closing sales. Any other time spent working on another portion of the business reduces your. Potential revenue. So how do you focus the energies of the sales team into making sales instead of talking to people uninterested in your product? What is the return on the investment of their selling time? Systems is ...

3

The Voice of Your Customer | CITADELconnect

https://citadelconnect.wordpress.com/2012/08/08/the-voice-of-your-customer

Connecting Clients with Customers. Laquo; It’s a Multi-Channel World. 3 Keys to a Customer-Centric Culture. The Voice of Your Customer. August 8, 2012. Your company may not need a full-blown VoC technology solution, but you still should be listening to your customers. How can you start? But what if you do not have enough internal resources to develop, manage and execute a survey? Systems can give your business the data it needs while keeping your budget intact. We have the infrastructure and trained ...

4

3 Keys to a Customer-Centric Culture | CITADELconnect

https://citadelconnect.wordpress.com/2012/08/09/3-keys-to-a-customer-centric-culture

Connecting Clients with Customers. Laquo; The Voice of Your Customer. 3 Keys to a Customer-Centric Culture. August 9, 2012. Creating or nurturing a customer-centric culture is a worthwhile investment for any company to make. Why? Customers ultimately drive not only revenue, but they also influence key areas within your company like strategic planning and operational processes. Here are three important reasons to consider a shift to a more customer-centric organization:. Working together as partners, ther...

5

Truth in Call Center Pricing | CITADELconnect

https://citadelconnect.wordpress.com/2012/07/24/truth-in-call-center-pricing

Connecting Clients with Customers. Laquo; Are Your Contact Center Agents Certified? Accelerate Through Your Sales Cycle. Truth in Call Center Pricing. July 24, 2012. Hidden fees have almost become the norm when purchasing services today. In a business to business context, these fees can quickly impact your bottom line in a negative way. It’s important to understand exactly what you are purchasing upfront and where any overages may occur. Set up fees (initial, ongoing). Transfers (live, voicemail, email).

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CITADELconnect | Connecting Clients with Customers

Connecting Clients with Customers. 3 Keys to a Customer-Centric Culture. August 9, 2012. Creating or nurturing a customer-centric culture is a worthwhile investment for any company to make. Why? Customers ultimately drive not only revenue, but they also influence key areas within your company like strategic planning and operational processes. Here are three important reasons to consider a shift to a more customer-centric organization:. Working together as partners, there is much you can accomplish in ter...

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