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Links
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US Department of Labor. Http:/ www.dol.gov/. Fair Labor Standards Act. Http:/ www.dol.gov/esa/whd/flsa/. Equal Employment Opportunity Commission. Http:/ www.eeoc.gov/. Society for Human Resource Management. Http:/ www.shrm.org/. International Foundation of Employee Benefit Plans. Http:/ www.ifebp.org/. Colorado Department of Labor and Employment. Http:/ www.coworkforce.com/. Occupational Safety and Health Administration. Http:/ www.osha.gov/. Http:/ www.workforce.com/.
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About | Home Address
https://homeaddress.wordpress.com/about
Carol Smith has been over-promised, under-budgeted, short-staffed, burned-out, hung up on by homeowners, threatened with attorneys, picketed by homeowners, blackmailed by HOAs, ignored by trade contractors, lied to by suppliers and lived to tell about it. Over the years Carol has written 14 books on customer service and hundreds of columns and feature articles for industry periodicals and local association publications including. Building Homes and Profits. Today, she publishes an online service newslett...
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One-Visit Repairs | Home Address
https://homeaddress.wordpress.com/2009/01/17/one-visit-repairs
January 17, 2009 — homeaddress. From Pennsylvania: We’. D become pretty good at getting closure on our warranty work orders then the market shifted and our system seems to have fallen apart. Our best warranty rep retired and was not replaced. Now appointments get missed, homeowners wait at home all day and someone shows up at 4:45 but can’. T do the repair, or half of the work gets done but the promised return visit never materializes. I catch the results by phone and email. Emphasize the goal of “...
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Warranty Service & Referrals: Are You Leaving Money on the Satisfaction Table? | Home Address
https://homeaddress.wordpress.com/2011/05/05/warranty-service-referrals-are-you-leaving-money-on-the-satisfaction-table
Warranty Service and Referrals: Are You Leaving Money on the Satisfaction Table? May 5, 2011 — homeaddress. Every third party homeowner survey company has concluded that warranty service is. The greatest influence on getting referrals. Regrettably, most builders are unaware of this. Tidal wave of support for warranty service because they use only ONE survey company. As a result, it’s easy to miss the powerful pattern of statistics that has surfaced. Consider. Contact Bob Mirman) reports that 51% of a.
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Mr., Ms., Doctor, Colonel, Junior? | Home Address
https://homeaddress.wordpress.com/2009/01/15/mr-ms-doctor-colonel-junior
Mr, Ms., Doctor, Colonel, Junior? January 15, 2009 — homeaddress. From Texas: We sold a home to a retired colonel. He and his wife have moved in and the question of how to address him has caused a debate in our office: Do we still use colonel or Mr. because he is retired? When do you use Miss, Mrs., Ms., and Madame? Is the homeowner a widow? How should you address doctors? What if the homeowner you are writing to is “junior” or the 3. When do you use “esquire”? The variations and circumstances are so num...
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Silver Bullet Syndrome | Home Address
https://homeaddress.wordpress.com/2011/03/02/silver-bullet-syndrome
March 2, 2011 — homeaddress. We all understand the uses and limitations of a hammer: it’s a great tool when you want to hang a picture but it’s of. Little use when you need to wash a window. Why are we so unable to use this same insight with business processes? Take for instance the current popularity of lean processes. Lean’s focus on efficiency offers clear advantages. The. Logic of finding and eliminating waste, duplication, and omissions is unassailable. Yet applying lean thinking to. Somewhere for t...
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May | 2011 | Home Address
https://homeaddress.wordpress.com/2011/05
Warranty Service and Referrals: Are You Leaving Money on the Satisfaction Table? May 5, 2011 — homeaddress. Every third party homeowner survey company has concluded that warranty service is. The greatest influence on getting referrals. Regrettably, most builders are unaware of this. Tidal wave of support for warranty service because they use only ONE survey company. As a result, it’s easy to miss the powerful pattern of statistics that has surfaced. Consider. Contact Bob Mirman) reports that 51% of a.
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Community Team Service | Home Address
https://homeaddress.wordpress.com/2011/04/16/community-team-service
April 16, 2011 — homeaddress. Expand the Team, Expand the Benefits. The community team meeting. Concept has been around quite a while now. Many companies have had such success with it they are ready to take it to the next level. That involves expanding the role of others who work with home buyers throughout the process to strengthen service and attention. Imagine the results if this meeting became a standard item on the schedules of these professionals tangible evidence that looking after existing custom...
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Home Address | Better Service Blog | Page 2
https://homeaddress.wordpress.com/page/2
Book Review: Sweet Success in New Home Sales. January 18, 2009 — homeaddress. Sweet Success in New Home Sales. Bill Webb, MIRM. Available from BuilderBooks.com, 2006. Make no mistake, the day of reckoning is approaching…When customers stop throwing money at us, weak salespersons will fail and their managers with them. The question is, how does a builder go about correcting this? The four phases of coping with change certainly apply. Phase one is denial:. Why did this have to happen? How can we survive (a...
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Hand-Offs | Home Address
https://homeaddress.wordpress.com/2009/01/16/handoffs
January 16, 2009 — homeaddress. From Oregon: I do orientations and warranty inspections and I’. M trying to come up with a workable way to get accurate details about the buyers I’. Ll be working with. I tried stopping in at the sales office the day before the appointment but often the sales person I needed to speak to was off. I. Later that same day, at a closing office I asked the question again. “I guess he’s from New York.” The same closing agent complained that she has to fi...The information might b...
