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Clever ITSM | Shift paradigm towards ITSM success | cleveritsm.com Reviews
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Shift paradigm towards ITSM success
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Don’t let consultants write your processes | Clever ITSM
http://www.cleveritsm.com/consultants-processes
Shift paradigm towards ITSM success. Skip to primary content. Don’t let consultants write your processes. This article follows on from the article Frequent mistakes made when using processes. Which I advise you to read first. It is common for companies embarking on the great ITIL. Is a registered trade mark of Axelos). Why have I taken this stance? Because I find this practice a total non-sense, and for a number of reasons. Processes are not prescriptive tools. It is also nonsense because the primary int...
Management | Clever ITSM
http://www.cleveritsm.com/category/management
Shift paradigm towards ITSM success. Skip to primary content. Skip to secondary content. We live in a world of norms, standards, rules, processes, procedures with which it appears good to comply. And the workplace is no exception, far from it! I especially think of the rush to processes which are imposed by those who think on those who do . Continue reading →. ITSM: don’t try to run before you can walk. Don’t let consultants write your processes. Frequent mistakes made when using processes.
Strategy | Clever ITSM
http://www.cleveritsm.com/category/strategy
Shift paradigm towards ITSM success. Skip to primary content. Skip to secondary content. ITSM: don’t try to run before you can walk. To run before you can walk! One of the worst diseases of our times, and the world of ITSM (IT Service Management). Is certainly not immune to it! Continue reading →. ITIL: what it is and what it is not. Is a bit like a fistful of sand, the tighter you hold on the faster the sand slips away! Is a registered trade mark of Axelos). Continue reading →. 2013 Submission of the Ye...
ITIL: what it is and what it is not | Clever ITSM
http://www.cleveritsm.com/itil-what-it-is-and-what-it-is-not
Shift paradigm towards ITSM success. Skip to primary content. ITIL: what it is and what it is not. Is a bit like a fistful of sand, the tighter you hold on the faster the sand slips away! Is a registered trade mark of Axelos). The goal of this article is to summarise my view of the positioning of ITIL, based on over 15 years of experience in the field. Let’s begin by defining what Service Management is (ITSM IT Service Management). As the M in the acronym suggests, ITSM is a management discipline. Books,...
Compliance or commitment? | Clever ITSM
http://www.cleveritsm.com/compliance-or-commitment
Shift paradigm towards ITSM success. Skip to primary content. We live in a world of norms, standards, rules, processes, procedures with which it appears good to comply. And the workplace is no exception, far from it! I especially think of the rush to processes which are imposed by those who think on those who do . Compliance and commitment: two concepts that are worth stopping and thinking about for a moment. Firstly, it is clear that both concepts belong to the area of performance improvement. I can als...
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Clever ITSM | Shift paradigm towards ITSM success
Shift paradigm towards ITSM success. Skip to primary content. Discover The 7 building blocks for ITSM success. An introduction to the Clever ITSM paradigm. Like us, you believe that the classic ITSM way does not hold its promises and you know that there must be another way. Clever ITSM proposes another paradigm leading to quality services and genuine ITSM success. This is not for everybody! Only for those who are courageous enough to challenge their views and open up to a different approach.
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