colin-tay-law.co.uk

nfcg.org.uk

Black lists and Bad Credit Rating

http://nfcg.org.uk/groupmags/aberdeen.htm

Black lists and Bad Credit Rating. Many firms and organizations check out new customers with credit-rating agencies. Who keep computerized black lists of people considered to be bad risks. Why, you may well wonder, aren't there similar black lists of firms, shops, restaurants, etc, who are equally bad risks to the unsuspecting customers who support them? It would make a great website. For a small annual subscription. I suppose there are more restaurants than anything else on the list. Generally speak...

nfcg.org.uk

The Advertising Standards Authority

http://nfcg.org.uk/members.htm

The Advertising Standards Authority. What is the Advertising Standards Authority? The ASA is the watchdog organization responsible for making sure all advertisements are 'legal, decent; honest and truthful'. It has the authority to demand that an offending advertisement is changed or dropped altogether. Write to the Secretary of the ASA. Giving details of your complaint and enclosing, if possible, a copy of the offending advertisement stating when and where it appeared. The ASA doesn't however have any c...

nfcg.org.uk

Example E-mail 4 - General consumer news

http://nfcg.org.uk/ConsNews/email.htm

To: Mr Rodney Gasbag Service Manager. The South-East Incompetence Gas Board. COPY District Manager, South-East Incompetence Gas Board Chairman, South-East Incompetence 'Gas Consumers' Council Mr Fred Talkalot, MP. I would be grateful if you or your deputy could telephone me at once to arrange an appointment that this time, will be kept. Yours faithfully, etc. Writing a complaint contunued. It's for people who can't get through to Train Enquiries and who can't catch a waiter's eye.

nfcg.org.uk

How to make a bank manager account for itself

http://nfcg.org.uk/groupmags/index.html

How to make a bank manager account for itself. In the main, despite recent publicity, banks do an excellent job, offer great value for money and provide excellent customer service. They are set very high standards by the fore most bank whose global reputation is the hallmark of excellence the Bank of England. But dealing with a problem with bank staff can be problematic. Ring him up and tell him you'll send it on to the customer yourself, with a note explaining how you came to have it. You can also cash ...

nfcg.org.uk

Writing a complaint - General consumer news

http://nfcg.org.uk/ConsNews/cn189pOO.htm

What do you say and how do you say it? If you have reason to complain, you can be pretty certain a lot of other customers are in the same boat. As your e-mail will be competing with theirs for sympathy and attention, it has to be good if it isn't to be relegated to the bottom of the pile. Here are some valuable hints from a professional pain hi the arse:. To: Mr R. Rotten-Timbers Managing Director. The No-good Building Co Ltd. I would like to know your proposals for:. Yours faithfully, etc. It's for peop...

nfcg.org.uk

Example E-mail 1 - General consumer news

http://nfcg.org.uk/ConsNews/mag202.htm

That's enough theorizing. Now for some examples. The following e-mails all achieved their objective within a week of their receipt. Only the names have been changed to protect the guilty. To: Mr I. L. Cockitup Managing Director Solutions Unlimited Ltd. I understand that the function of your organization was to provide solutions to your clients' problems, not to create new problems. This is the record of the simple operation of wall-papering my kitchen:. Monday, 1 July. He does not turn up. This website i...

clsdirect.org.uk

Direct Legal Service - Small Claims through the County Court

http://clsdirect.org.uk/smallclaims/index.php

Small Claims through the County Court. At some time in your life there is a good chance that you will be involved in a dispute with somebody, or some organisation, that cannot be resolved without taking Court action. It may be for a bad debt, shoddy or inadequate workmanship, faulty goods or damage to property. As procedures can become very complex. Otherwise you may be liable for your opponents costs in the event of your action being unsuccessful. County court small claims procedure. If the defendant ad...

nfcg.org.uk

Example E-mail 2 - General consumer news

http://nfcg.org.uk/ConsNews/cn204p13.htm

To: Mr A. P. Ailing Managing Director The Fraud Motor Co. My wow 2000GT has been off the road for four weeks now because your stores have been out of stock of exhaust systems. I find it extraordinary that such rudimentary spare parts should ever be allowed to be out of stock, and I am sure this is not your intention. The wow 2000GT is a fine car, but it is also an expensive car with expensive spare parts, and I think it is reasonable to expect an after-sales service to match its performance and price.

nfcg.org.uk

What is the NHBC?

http://nfcg.org.uk/telchoic.htm

What is the NHBC? The National House-Building Council (NHBC) is an independent non-profit-making organization that guarantees new houses built by member builders for a up to ten years. The system doesn't work quite as wonderful as it sounds, but it's a lot better than shutting your eyes and taking pot luck. When a building is completed, an inspector makes a final inspection and if it doesn't fall down when he leans against it, the house gets a ten-year guarantee certificate. If you are looking for a clea...

nfcg.org.uk

Get your Own Surveyor

http://nfcg.org.uk/datesele.htm

Get your Own Surveyor. If in doubt, get a second opinion from your own surveyor. And a warning to second owners of new houses: don't be lulled into a false sense of security by the ten-year guarantee you inherit from the previous owners. Building extensions and repairs. Writing a complaint contunued. This website is for people who have been trying unsuccessfully to get a plumber round to look at their radiators for the past two years. That's about everyone, isn't it?