thecustomerevolution.blogspot.com
The Customer Revolution: Trust will make or break the equation for smart connected products
http://thecustomerevolution.blogspot.com/2015/07/trust-will-make-or-break-equation-for.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Monday, 27 July 2015. Trust will make or break the equation for smart connected products. Over the last few years, previously dumb physical products have rushed to add connectivity and online services to their offerings. Product designers of everything from jet engines. And even beer bottles. Have hacked their own products, embedding chips and sensors into them. SCP = (CJ x C x N. X AI) x T.
thecustomerevolution.blogspot.com
The Customer Revolution: Digital channel shift vs. digital paradigm shift
http://thecustomerevolution.blogspot.com/2013/03/digital-channel-shift-vs-digital.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Tuesday, 12 March 2013. Digital channel shift vs. digital paradigm shift. I had the pleasure of speaking with. A couple of weeks ago. Bill is a pioneer in smart cities, working in Canada, Russia and Asia to evangelise the concept of the hyper-connected city and the potential for paradigm-shift thinking that hyper-connectivity presents. Bill chaired the Toronto Waterfront. Where customer word of m...
thecustomerevolution.blogspot.com
The Customer Revolution: The Chief Digital Officer is dead (or at least should be)
http://thecustomerevolution.blogspot.com/2014/07/the-chief-digital-officer-is-dead-or-at.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Wednesday, 9 July 2014. The Chief Digital Officer is dead (or at least should be). Subscribe to: Post Comments (Atom). View my complete profile. The Chief Digital Officer is dead (or at least sho. What ‘Age of the Customer? A Software Insider's Point of View. Tuesday’s Tip: Seven Factors For Precision Decisions In Artificial Intelligence. Esteban Kolsky - crm intelligence and strategy. Social CRM...
thecustomerevolution.blogspot.com
The Customer Revolution: May 2013
http://thecustomerevolution.blogspot.com/2013_05_01_archive.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Tuesday, 21 May 2013. Watson, Connected Everything and what it could mean for Customer Service. I read three thought-provoking articles this week. Firstly, an interview with Cisco’s Padmasree Warrior. Secondly, I read Wim Rampen’s latest post “Don’t take the customer decision journey for granted”. To developers to build applications around. The evolution of Watson from Jeopardy winning super-comp...
thecustomerevolution.blogspot.com
The Customer Revolution: July 2014
http://thecustomerevolution.blogspot.com/2014_07_01_archive.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Wednesday, 9 July 2014. The Chief Digital Officer is dead (or at least should be). Subscribe to: Posts (Atom). View my complete profile. The Chief Digital Officer is dead (or at least sho. Designing for Action: Can Montessori inspire us? Life's Philosophy; Science's Purpose. I'm not a blogger but. The insensitivity of process versus sanity - Shame on you Churchill and T-Mobile! Esteban Kolsky - c...
thecustomerevolution.blogspot.com
The Customer Revolution: March 2014
http://thecustomerevolution.blogspot.com/2014_03_01_archive.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Friday, 28 March 2014. 10 bumps in the road of a digital transformation. So your CEO is now enthused by digital transformation? Unfortunately success is far from guaranteed. There will be a number of bumps along the road ahead. some of them obvious, some of them less so. Let me give you a quick flavour of 10 of the challenges that you should at least be thinking about:. At a UK Utility, to. At Ne...
thecustomerevolution.blogspot.com
The Customer Revolution: 10 bumps in the road of a digital transformation
http://thecustomerevolution.blogspot.com/2014/03/10-bumps-in-road-of-digital.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Friday, 28 March 2014. 10 bumps in the road of a digital transformation. So your CEO is now enthused by digital transformation? Unfortunately success is far from guaranteed. There will be a number of bumps along the road ahead. some of them obvious, some of them less so. Let me give you a quick flavour of 10 of the challenges that you should at least be thinking about:. At a UK Utility, to. At Ne...
thecustomerevolution.blogspot.com
The Customer Revolution: Watson, Connected Everything and what it could mean for Customer Service
http://thecustomerevolution.blogspot.com/2013/05/watson-connected-everything-and-what-it.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Tuesday, 21 May 2013. Watson, Connected Everything and what it could mean for Customer Service. I read three thought-provoking articles this week. Firstly, an interview with Cisco’s Padmasree Warrior. Secondly, I read Wim Rampen’s latest post “Don’t take the customer decision journey for granted”. To developers to build applications around. The evolution of Watson from Jeopardy winning super-comp...
thecustomerevolution.blogspot.com
The Customer Revolution: June 2012
http://thecustomerevolution.blogspot.com/2012_06_01_archive.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Thursday, 7 June 2012. Fixing Sales Force Automation. I have spoken to countless sales people who looked upon their SFA systems as 2-3 hours of admin time per week, usually on a Friday afternoon. So how do we fix this issue? Alert sales people to potential new opportunities based on patterns of what other customers are buying or what other successful reps are selling. Connect the sales person to ...
thecustomerevolution.blogspot.com
The Customer Revolution: January 2013
http://thecustomerevolution.blogspot.com/2013_01_01_archive.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Tuesday, 15 January 2013. CRM for a digital age. Was founded in 1999, winning over 20,000 customers by 2006. Designed for Customers and front line customer-facing staff, not just for management. Focussed on speed to value and positive internal momentum. Delivered in an iterative fashion with constant business involvement. Cross-functional in nature, busting through internal silos. The challenge m...