wynnebizz.blogspot.com
Wynne Business Spa Industry Update: September 2009
http://wynnebizz.blogspot.com/2009_09_01_archive.html
Wynne Business Spa Industry Update. Wednesday, September 30, 2009. One of the highlights of my year has been the inclusion of our spa, and our customer service philosophy, in a new business best-seller, Who's Your Gladys. American Management Association Books). Naturally, we're thrilled about the chapter devoted to Preston Wynne Spa. It's difficult to bang this drum too much. With your company in a defensive crouch, it's hard to simultaneously create the mindset of gracious hospitality. I'm reminded of t...
wynnebizz.blogspot.com
Wynne Business Spa Industry Update: Customer love can't stop now: donation strategies that work
http://wynnebizz.blogspot.com/2009/09/customer-love-cant-stop-now-donation.html
Wynne Business Spa Industry Update. Thursday, September 3, 2009. Customer love can't stop now: donation strategies that work. I overheard the donation-request conversation at the front desk of our spa and introduced myself with a warm handshake. Nervously, our customer described her back to school night event, which would include 500 affluent families in our town. She was the new President and hated doing "asks." She apologized several times for the imposition. Her request was incredibly modest. I believ...
