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Compliance and Complaints Blog: News and Comments

Compliance and Complaints Blog: News and Comments. Sunday, 6 September 2009. The relationship of consumer information to complaints and other feedback. Complaints can often be symptomatic that information provided by the organisation is either:. Doesn’t meet its users’ needs;. Is not visible;. Is difficult to access;. Is not written in plain language ;. Is not in a readable format; or. The format in which information is presented ( e.g. does it look like junk mail ). Making documents as short as possible;.

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Compliance and Complaints Blog: News and Comments | compliancecomplaints.blogspot.com Reviews
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Compliance and Complaints Blog: News and Comments. Sunday, 6 September 2009. The relationship of consumer information to complaints and other feedback. Complaints can often be symptomatic that information provided by the organisation is either:. Doesn’t meet its users’ needs;. Is not visible;. Is difficult to access;. Is not written in plain language ;. Is not in a readable format; or. The format in which information is presented ( e.g. does it look like junk mail ). Making documents as short as possible;.
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Compliance and Complaints Blog: News and Comments | compliancecomplaints.blogspot.com Reviews

https://compliancecomplaints.blogspot.com

Compliance and Complaints Blog: News and Comments. Sunday, 6 September 2009. The relationship of consumer information to complaints and other feedback. Complaints can often be symptomatic that information provided by the organisation is either:. Doesn’t meet its users’ needs;. Is not visible;. Is difficult to access;. Is not written in plain language ;. Is not in a readable format; or. The format in which information is presented ( e.g. does it look like junk mail ). Making documents as short as possible;.

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compliancecomplaints.blogspot.com compliancecomplaints.blogspot.com
1

Compliance and Complaints Blog: News and Comments: Complaints handling: The importance of staff selection in call centres

http://www.compliancecomplaints.blogspot.com/2009/08/complaints-handling-importance-of-staff.html

Compliance and Complaints Blog: News and Comments. Sunday, 23 August 2009. Complaints handling: The importance of staff selection in call centres. The tragedy of the death of 17-year-old schoolboy David Iredale, who died of thirst after becoming lost in the Blue Mountains on a bushwalk, hit home to me the importance of culture and staff selection in call centres. It seems that the failure of triple-0 to respond in any useful or compassionate way to his calls of distress was a major factor in his death.

2

Compliance and Complaints Blog: News and Comments: The relationship of consumer information to complaints and other feedback

http://www.compliancecomplaints.blogspot.com/2009/09/relationship-of-consumer-information-to.html

Compliance and Complaints Blog: News and Comments. Sunday, 6 September 2009. The relationship of consumer information to complaints and other feedback. Complaints can often be symptomatic that information provided by the organisation is either:. Doesn’t meet its users’ needs;. Is not visible;. Is difficult to access;. Is not written in plain language ;. Is not in a readable format; or. The format in which information is presented ( e.g. does it look like junk mail ). Making documents as short as possible;.

3

Compliance and Complaints Blog: News and Comments: Changes to the law make a compliance management system an imperative

http://www.compliancecomplaints.blogspot.com/2009/07/changes-to-law-make-compliance.html

Compliance and Complaints Blog: News and Comments. Wednesday, 22 July 2009. Changes to the law make a compliance management system an imperative. In a warning delivered by the chairman of the ACCC, Graeme Samuel, at a meeting of the American Chamber of Commerce in Sydney on 9 July he indicated that serious cartel conduct will, after 24 July, be viewed by the Australian Competition and Consumer Commission as criminal and will consequently expose company executives to prison terms of up to 10 years. Asked ...

4

Compliance and Complaints Blog: News and Comments: How to make your compliance program sustainable

http://www.compliancecomplaints.blogspot.com/2009/07/how-to-make-your-compliance-program.html

Compliance and Complaints Blog: News and Comments. Wednesday, 22 July 2009. How to make your compliance program sustainable. 8220;Sustainability” is one of the buzz words of our age, one which even has some relevance to regulatory compliance. There are a number of indicia that a compliance program needs to have before it can be said to be sustainable. I would maintain that without these following features a compliance program will struggle and cease to be effective. 8216;It is very important in this area...

5

Compliance and Complaints Blog: News and Comments: TPA compliance systems

http://www.compliancecomplaints.blogspot.com/2009/04/tpa-compliance-systems.html

Compliance and Complaints Blog: News and Comments. Sunday, 12 April 2009. Anyone who ventures into the Australian Competition and Consumer’s. ACCC’s) website will observe the constant stream of press releases demonstrating a stream of enforcement activity that this vigorous regulatory agency is bringing against companies. Subscribe to: Post Comments (Atom). View my complete profile. Compliance and Complaints Advisory Services. Australian Competition and Consumer Commission.

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LINKS TO THIS WEBSITE

compliance.yackandandah.com compliance.yackandandah.com

Compliance and Complaints Advisory Services Pty Ltd - Services

http://compliance.yackandandah.com/services.html

Compliance and Complaints Advisory Services. Invest in your business, and in your peace of mind with CCAS. CCAS provides your company with a one-stop solution for all your compliance needs. Its tried and tested processes can decrease the risk of your company breaching trade practice laws and therefore avoiding the distractionand cost resulting from ACCC intervention. Read an overview about services that CCAS provides:. B) 61 (0)2 6027 0849. M) 61 (0) 419 210 379. Web site by LM. ABN: 72 108 839 416.

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Compliance and Complaints Advisory Services Pty Ltd - Compliance

http://compliance.yackandandah.com/compliance_overview.html

Compliance and Complaints Advisory Services. Invest in your business, and in your peace of mind with CCAS. Compliance services offered by CCAS. Customised Compliance Management System:. Development of a compliance plan;. Development of compliance procedures including guidelines and checklists;. Assistance with implementing the compliance system. CCAS can undertake health check audits against the compliance management system benchmarks or for conformance with ACCC ( and other regulators) Enforceable Under...

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Compliance and Complaints Advisory Services Pty Ltd - Terms & Conditions

http://compliance.yackandandah.com/termcond.html

Compliance and Complaints Advisory Services. Invest in your business, and in your peace of mind with CCAS. Welcome to our web site. If you continue to browse and use this web site you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Compliance and Complaints Advisory Services' relationship with you in relation to this web site. The use of this web site is subject to the following terms of use:. Your use of any information...

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Compliance and Complaints Advisory Services Pty Ltd - Links

http://compliance.yackandandah.com/links.html

Compliance and Complaints Advisory Services. Invest in your business, and in your peace of mind with CCAS. Here a few web sites that could be helpful and can provide some more information about Compliance, customer services, and/or Complaints Handling. B) 61 (0)2 6027 0849. M) 61 (0) 419 210 379. Web site by LM. ABN: 72 108 839 416. ACN: 108 839 416.

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Compliance and Complaints Advisory Services Pty Ltd - About Us

http://compliance.yackandandah.com/about.html

Compliance and Complaints Advisory Services. Invest in your business, and in your peace of mind with CCAS. CCAS was founded in 1999 by Bill Dee. Who is still (over 10 years since it started) the Director of the company. CCAS has worked for many large and small companies that have enable them to tap into his experience and knowledge. Page for information on Bill Dee, the Director of CCAS. B) 61 (0)2 6027 0849. M) 61 (0) 419 210 379. Web site by LM. ABN: 72 108 839 416. ACN: 108 839 416.

compliance.yackandandah.com compliance.yackandandah.com

Compliance and Complaints Advisory Services Pty Ltd - Innovative Products & Services

http://compliance.yackandandah.com/innovative_pands.html

Compliance and Complaints Advisory Services. Invest in your business, and in your peace of mind with CCAS. Innovative Products and Services. Risk and compliance management matrix. With the help of CCAS, compilation of this matrix can assist the compliance manager not only to identify the regulatory risks to the organisation but also to develop a tailored compliance system to manage these risks. Included in the compliance system will be:. Monitoring and review processes. Based on opinions from a number of...

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Compliance and Complaints Advisory Services Pty Ltd - Home

http://compliance.yackandandah.com/home.html

Compliance and Complaints Advisory Services. Invest in your business, and in your peace of mind with CCAS. Led by compliance and complaints handling expert, Bill Dee, CCAS aims to greatly improve and reinforce the systems that make up your business so to improve customer satisfaction and to ensure that it is compliant with the Competition and Consumer Act and the ACCC guidelines. Read more on Regulatory Compliance. By approaching complaints handling systematically and professionally, reputation is easier...

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Compliance and Complaints Advisory Services Pty Ltd - Complaints Handling

http://compliance.yackandandah.com/complaints_overview.html

Compliance and Complaints Advisory Services. Invest in your business, and in your peace of mind with CCAS. Complaints handling services offered by CCAS. Complaints handling Management system:. Complaints handling is about:. Resolving customers' concerns fast and efficiently and maintaining brand loyalty. Guarding and enhancing your brand reputation. Identifying how you can minimise problems into the future. Assisting to identify areas for product and service improvement for a competitive edge. No longer ...

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Compliance and Complaints Advisory Services Pty Ltd - Leadership

http://compliance.yackandandah.com/leadership.html

Compliance and Complaints Advisory Services. Invest in your business, and in your peace of mind with CCAS. Bill Dee, the company's director, founded CCAS with the intention of delivering a unique and exceptional service. His commitment to effective compliance and complaints handling systems has seen him work both with and for some of Australia's leading companies and has assisted him in bringing to his clients effective results. He was the architect of the Australian Standard on Compliance Programs.

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Compliance and Complaints Blog: News and Comments

Compliance and Complaints Blog: News and Comments. Sunday, 6 September 2009. The relationship of consumer information to complaints and other feedback. Complaints can often be symptomatic that information provided by the organisation is either:. Doesn’t meet its users’ needs;. Is not visible;. Is difficult to access;. Is not written in plain language ;. Is not in a readable format; or. The format in which information is presented ( e.g. does it look like junk mail ). Making documents as short as possible;.

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