connectsolutions.co.za

connectsolutions.co.za

Welcome to Connect Solutions. Connect Solutions: As the longest established independent contact centre consultancy in South Africa we bring you straightforward advice together with results driven implementation. International and local experienced personnel and our associations with some of the recognised leaders in the call centre market globally ensures that we bring best-in-class advice and solutions. Email: info@connectsolutions.co.za.

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connectsolutions.co.za | connectsolutions.co.za Reviews

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Welcome to Connect Solutions. Connect Solutions: As the longest established independent contact centre consultancy in South Africa we bring you straightforward advice together with results driven implementation. International and local experienced personnel and our associations with some of the recognised leaders in the call centre market globally ensures that we bring best-in-class advice and solutions. Email: info@connectsolutions.co.za.

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connectsolutions.co.za | connectsolutions.co.za Reviews

https://connectsolutions.co.za

Welcome to Connect Solutions. Connect Solutions: As the longest established independent contact centre consultancy in South Africa we bring you straightforward advice together with results driven implementation. International and local experienced personnel and our associations with some of the recognised leaders in the call centre market globally ensures that we bring best-in-class advice and solutions. Email: info@connectsolutions.co.za.

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connectsolutions.co.za

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connectsolutions.co.za

http://connectsolutions.co.za/consultancy.htm

To benchmark an operation against South African and International 'best practice' Connect Solutions conducts audits of your operation. The outcome is a presentation to all stakeholders and forms the basis of a 12 month development plan for your operation and people. The focus of an audit depends on your business strategy, typically our clients are looking to:. Rationalise customer contact strategy. We have also been called upon to:. Developing performance measurement schemes.

2

connectsolutions.co.za

http://connectsolutions.co.za/updates.htm

ICT Communications is a UK based media company organising conferences and exhibitions and publishing business magazines for worldwide audiences. The management team has a wealth of experience in launching and developing events, magazines and online services for the business and technology sectors. ICT is a Professional Affiliate of CCA (UK) - Customer Contact Association (CCA). Http:/ www.ictcomms.com.

3

connectsolutions.co.za

http://connectsolutions.co.za/index.htm

Welcome to Connect Solutions. Connect Solutions: As the longest established independent contact centre consultancy in South Africa we bring you straightforward advice together with results driven implementation. International and local experienced personnel and our associations with some of the recognised leaders in the call centre market globally ensures that we bring best-in-class advice and solutions. Email: info@connectsolutions.co.za.

4

connectsolutions.co.za

http://connectsolutions.co.za/quality.htm

Customer centric organisations listen to the needs of their customers on a continual basis. Understanding our customers allows us to drive the business in a direction that meets and exceeds customer expectations. A qualitative benchmarking activity provides an independent analysis. Of the current quality standards within your contact centre written and verbal. The information gained is invaluable to:. Recognise opportunities for customer growth. Inbound and outbound calls. Face to face interaction.

5

connectsolutions.co.za

http://connectsolutions.co.za/training.htm

Open or bespoke our aim is to meet your needs. With a commitment to value and return on your investment our mission is:. To provide our clients with best in class solutions in terms of content and value". Locally developed courses and international courses are available, all delivered without exception by experienced facilitators with hands on experience of the service environment. Institute of Direct Marketing.

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