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Noize in the News. Friday, April 9, 2010. Experian, is this really "social responsibility"? There is something a bit tawdry, and perhaps even shameful, about a major global corporation misrepresenting itself to its customers and playing “cat and mouse” with the intent of both the U.S. Congress and the major Federal consumer watchdog, the Federal Trade Commission (FTC). That’s certainly seems to be what’s happening with “ FreeCreditReport.com. According to an article in the New York Times. The company pre...

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consumer noize | consumer-noize.blogspot.com Reviews

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Noize in the News. Friday, April 9, 2010. Experian, is this really social responsibility? There is something a bit tawdry, and perhaps even shameful, about a major global corporation misrepresenting itself to its customers and playing “cat and mouse” with the intent of both the U.S. Congress and the major Federal consumer watchdog, the Federal Trade Commission (FTC). That’s certainly seems to be what’s happening with “ FreeCreditReport.com. According to an article in the New York Times. The company pre...

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consumer noize | consumer-noize.blogspot.com Reviews

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Noize in the News. Friday, April 9, 2010. Experian, is this really "social responsibility"? There is something a bit tawdry, and perhaps even shameful, about a major global corporation misrepresenting itself to its customers and playing “cat and mouse” with the intent of both the U.S. Congress and the major Federal consumer watchdog, the Federal Trade Commission (FTC). That’s certainly seems to be what’s happening with “ FreeCreditReport.com. According to an article in the New York Times. The company pre...

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consumer noize: Excellent Customer Service -- from T.S.A.

http://www.consumer-noize.blogspot.com/2010/03/excellent-customer-service-from-tsa.html

Monday, March 1, 2010. Excellent Customer Service - from T.S.A. Over the past few years, I’ve done a fair amount of traveling – both in the U.S. and internationally. Particularly since 9/11, the long lines at airport security checkpoints have become more and more aggravating – adding to a growing list of customer service issues associated with air travel. Today, I have a new reason to be impressed. 8221; Well, now I know. In a panic, I called the “Lost and Found” for security at the Charlotte...I did a l...

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consumer noize: Trust in social media; in the eye of the beholder?

http://www.consumer-noize.blogspot.com/2010/02/trust-in-social-media-in-eye-of.html

Friday, February 5, 2010. Trust in social media; in the eye of the beholder? The 2010 Edelman Trust Barometer (which I wrote about as part of an earlier posting. Was recently released. If you find social media distasteful, there’s news here for you. If you’re a social media fan – there’s something here for you, too. If your cup is half empty, you’d note that:. Similarly, “conversations with your friends and peers” as a source of trusted information also plays to mixed reviews (down from 40% t...As is som...

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consumer noize: It's about trust, stupid

http://www.consumer-noize.blogspot.com/2010/02/its-about-trust-stupid_03.html

Wednesday, February 3, 2010. It's about trust, stupid. During his state of the union address, President Barack Obama may not have mentioned the terms “war” or “security” often enough to please former New York mayor Rudy Giuliani, but he got it right about trust. What does this goal have to do with a loss of trust? The global public relations firm, Edelman, conducts and publishes an annual Trust Barometer. The 2010 report is now available. For American businesses, the results are mixed. 8221;, the Edelman...

4

consumer noize: Experian, is this really "social responsibility"?

http://www.consumer-noize.blogspot.com/2010/04/experian-is-this-really-social.html

Friday, April 9, 2010. Experian, is this really "social responsibility"? There is something a bit tawdry, and perhaps even shameful, about a major global corporation misrepresenting itself to its customers and playing “cat and mouse” with the intent of both the U.S. Congress and the major Federal consumer watchdog, the Federal Trade Commission (FTC). That’s certainly seems to be what’s happening with “ FreeCreditReport.com. According to an article in the New York Times. The company previously paid a tota...

5

consumer noize: April 2010

http://www.consumer-noize.blogspot.com/2010_04_01_archive.html

Friday, April 9, 2010. Experian, is this really "social responsibility"? There is something a bit tawdry, and perhaps even shameful, about a major global corporation misrepresenting itself to its customers and playing “cat and mouse” with the intent of both the U.S. Congress and the major Federal consumer watchdog, the Federal Trade Commission (FTC). That’s certainly seems to be what’s happening with “ FreeCreditReport.com. According to an article in the New York Times. The company previously paid a tota...

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underhills.us

Writings and Speeches

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Underhill, Charles I. A Manual for Consumer Arbitrators. Buffalo, NY: Better Business Bureau of Western New York, Inc, 1976. Underhill, Charles I. Guide Des Arbitres En Matiere De Consummation. Toronto, Ontario, Canada: Le Bureau D'Ethique Commerciale Du Canada, 1979. Underhill, Charles I. A Manual for Community Dispute Settlement. Buffalo, NY: Better Business Bureau of Western New York, Inc., 1981. Underhill, Charles I. Mediation of Civil Disputes: Who's Tending The Garden. San Francisco, CA. Uniform Co...

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About Charles I. Underhill

http://www.underhills.us/About_Charles.html

Charles I. Underhill. Is the retired Executive Vice President and Chief Operating Officer of the Council of Better Business Bureaus, North America’s oldest private network of self-regulatory organizations, whose mission is to be a leader in advancing marketplace trust. He currently serves the organization as a Senior Consultant for Special Projects. Video Noize of the Week. Tom Peters on Corporate Social Responsibiity. Click Here To View. ODR and Consumers 2010 Forum. 2 - 3 November 2010. Follow us on Fa...

underhills.us

Site Map

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Charles I. Underhill Consulting - Home. About Charles I. Underhill. Blog - Consumer Noize. Links - Main Page. A Fresh Look at Online Dispute Resolution. Best Practices In Self Regulation London 2004. Community Dispute Manual 1981. Confidentiality in Community Dispute Programs. Dallas Rotary Privacy 1999. FICCI Conference Invitation - 25 February 2010. FICCI Conference Pictures - 1. FICCI Conference Pictures - 2. FICCI Conference Pictures - 3. FICCI Conference Pictures - 4. French Arbitration Manual 1979.

underhills.us

Blog - Consumer Noize

http://www.underhills.us/Blog.html

Concerns about consumer trust in the marketplace are as old as recorded history. A number of the rules in the Code of Hammurabi (1790 BCE), for example, deal in one way or another with rules of trade and commerce. Is a place to share views about elements of consumer trust in the global marketplace. Follow Consumer Noize on:. Video Noize of the Week. Tom Peters on Corporate Social Responsibiity. Click Here To View. ODR and Consumers 2010 Forum. 2 - 3 November 2010. Vancouver, British Columbia, Canada.

underhills.us

Coming Events

http://www.underhills.us/Coming_Events.html

ODR and Consumers 2010 Forum. 2 - 3 November 2010. Vancouver, British Columbia, Canada. For the Forum agenda. Past Events of Note:. February 25, 2010. Conference on Consumerism - Strategy for Revitalizing Businesses. 10:00 am – Onward. Federation of Indian Chambers of Commerce and Industry. Federation House, Tansen Marg, New Delhi, India. March 29-30, 2010. UNCITRAL and the Global Consumer Law Forum Present a Colloquium on. A Fresh Look at Online Dispute Resolution (ODR) and Global E-Commerce. To assembl...

underhills.us

FICCI Conference

http://www.underhills.us/FICCI_Conference.html

FICCI Alliance for Consumer Care Conference: Consumer Connect for Revitalizing Businesses. 10:00 am – 4:00 p.m. New Delhi, India. 9:30 am - 10:00 am. 10:00 am to 10:50 am. 10:00 am – 10:10 am. Welcome and Opening Remarks by Dr. Amit Mitra, Secretary General, FICCI. 10:10 am – 10:15 am. Release of FICCI RocSearch Research- Study of Consumer Care Initiatives in India. 10:15 am – 10:40 am. Key Note – Address by Prof K.V.Thomas, Hon’ble Minister of State for Agriculture, Consumer. 1040 am – 10.45 am. Discuss...

underhills.us

Links - Main Page

http://www.underhills.us/Links.html

Places worth a visit . . . The Consumer Noize Library and Bookstore. It's never quiet in this. Library - reference works for people serious about how to build consumer trust- or how to lose it. Everything's connected in this digitial world. If you're serious about issues of trust in business - pay a visit to these sites from around the world. Lights, camera, action - Consumer Noize goes to the movies. Video Noize of the Week. Tom Peters on Corporate Social Responsibiity. Click Here To View.

underhills.us

Of Interest

http://www.underhills.us/Of_Interest.html

The BBB International Torch Awards program recognizes two businesses and one individual in the following three categories:. Presented to a business in recognition of their superior commitment to exceptional standards that benefit their consumers, employees, suppliers, shareholders and surrounding communities. Ndash; presented to a business in recognition of an action, program, or sustainment activities that significantly and positively contribute to advancing trust in the marketplace. Video Noize of the ...

underhills.us

Online Dispute Resolution (ODR) and Global e-Commerce

http://www.underhills.us/UNCITRAL_Colloquium.html

A Fresh Look at Online Dispute Resolution (ODR) and Global e-Commerce: Toward a Practical and Fair Redress System for 21st Century Consumers and Merchants. 29 - 30 March 2010. United Nations Vienna International Centre. Monday, March 29, 2010. Dickinson Law School, Penn State and. Global Consumer Law Forum. Institute of International Commercial Law, Pace Law School. Technology and Its Impact on B2B and B2C Transactions in the Global Market Place. Defining and mapping a global e-commerce transaction.

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Consumer News - Credit Cards & Loans Tips

Credit Cards and Loans Tips. WHY SAVINGS ACCOUNTS ARE SO POPULAR. November 3, 2016. What mean savings accounts? Nowadays, money is predominantly saved for buying a house, new car, or for college or retirement. Whatever the reason, people do not like to keep large amounts of money in their homes anymore, and they turn to banks for help, instead of stuffing their pillows with large volumes of cash like they did in the old days. Here you can see some tips on how to choose a saving account. October 28, 2016.

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consumer noize

Noize in the News. Friday, April 9, 2010. Experian, is this really "social responsibility"? There is something a bit tawdry, and perhaps even shameful, about a major global corporation misrepresenting itself to its customers and playing “cat and mouse” with the intent of both the U.S. Congress and the major Federal consumer watchdog, the Federal Trade Commission (FTC). That’s certainly seems to be what’s happening with “ FreeCreditReport.com. According to an article in the New York Times. The company pre...

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