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Altitude, Contact Center Software

Altitude, Contact Center Software. A story about Contact Center Software. Friday, December 02, 2005. What is the purpose of your call center - part 2. Three questions remained open from the previous blog, namely. How do you manage your call center on a macro and micro level? How do you turn your agents into knowledge workers? How to improve their performance and morale? To recap, a summary of the previous blog. Now let's answer the next questions. Let us cut this one in two. First. This is all about unde...

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Altitude, Contact Center Software | contact-centers.blogspot.com Reviews

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Altitude, Contact Center Software. A story about Contact Center Software. Friday, December 02, 2005. What is the purpose of your call center - part 2. Three questions remained open from the previous blog, namely. How do you manage your call center on a macro and micro level? How do you turn your agents into knowledge workers? How to improve their performance and morale? To recap, a summary of the previous blog. Now let's answer the next questions. Let us cut this one in two. First. This is all about unde...

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7 communication training

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9 less complaint calls

10 less claim calls

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Altitude, Contact Center Software | contact-centers.blogspot.com Reviews

https://contact-centers.blogspot.com

Altitude, Contact Center Software. A story about Contact Center Software. Friday, December 02, 2005. What is the purpose of your call center - part 2. Three questions remained open from the previous blog, namely. How do you manage your call center on a macro and micro level? How do you turn your agents into knowledge workers? How to improve their performance and morale? To recap, a summary of the previous blog. Now let's answer the next questions. Let us cut this one in two. First. This is all about unde...

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contact-centers.blogspot.com

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Altitude, Contact Center Software: September 2005

http://contact-centers.blogspot.com/2005_09_01_archive.html

Altitude, Contact Center Software. A story about Contact Center Software. Tuesday, September 27, 2005. Why are some call centers a success and do others drag along? A good question, isn't it - why are some call centers a success and do others drag along? We will start with looking at it from the outside. I always like that - look at it from a customer perspective. When would you say that you have received an excellent service? I mean - when would you recommend a call center to your friends? Now, we know ...

2

Altitude, Contact Center Software: October 2005

http://contact-centers.blogspot.com/2005_10_01_archive.html

Altitude, Contact Center Software. A story about Contact Center Software. Wednesday, October 05, 2005. What is the purpose of your call center. A good question. Have you ever asked yourself this question? And did you came up with a satisfying answer? I mean, an answer, more specific than "helping our customers" or "selling products"? If you can't define the purpose of your call center how can you measure the performance of your call center? How can you improve? How to improve their performance and morale?

3

Altitude, Contact Center Software: Hmm, eyecandy

http://contact-centers.blogspot.com/2004/11/hmm-eyecandy.html

Altitude, Contact Center Software. A story about Contact Center Software. Monday, November 08, 2004. Some days ago I saw a web demo of a scripting language for call centers. Very impressive. Everything was configurable, every item had tons of properties, methods. It looked incredibly smooth. Perhaps even better than Visual Basic. But would I choose it for my scripting environment if I were a contact center? I don't think so. Allow me to explain. We now have a nice XYZ control so we *HAVE* to use it.

4

Altitude, Contact Center Software: December 2005

http://contact-centers.blogspot.com/2005_12_01_archive.html

Altitude, Contact Center Software. A story about Contact Center Software. Friday, December 02, 2005. What is the purpose of your call center - part 2. Three questions remained open from the previous blog, namely. How do you manage your call center on a macro and micro level? How do you turn your agents into knowledge workers? How to improve their performance and morale? To recap, a summary of the previous blog. Now let's answer the next questions. Let us cut this one in two. First. This is all about unde...

5

Altitude, Contact Center Software: What is the purpose of your call center - part 2

http://contact-centers.blogspot.com/2005/12/what-is-purpose-of-your-call-center.html

Altitude, Contact Center Software. A story about Contact Center Software. Friday, December 02, 2005. What is the purpose of your call center - part 2. Three questions remained open from the previous blog, namely. How do you manage your call center on a macro and micro level? How do you turn your agents into knowledge workers? How to improve their performance and morale? To recap, a summary of the previous blog. Now let's answer the next questions. Let us cut this one in two. First. This is all about unde...

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Altitude, Contact Center Software

Altitude, Contact Center Software. A story about Contact Center Software. Friday, December 02, 2005. What is the purpose of your call center - part 2. Three questions remained open from the previous blog, namely. How do you manage your call center on a macro and micro level? How do you turn your agents into knowledge workers? How to improve their performance and morale? To recap, a summary of the previous blog. Now let's answer the next questions. Let us cut this one in two. First. This is all about unde...

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