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Interview José I. Mir, Country Manager, inConcert, Romania. 1 The client is always right. Is it true? This is a very common expression, widely used in the customer satisfaction world. However, we have to understand its proper meaning. Obviously, nobody is always right, making mistakes are human nature and we need to be very aware of this. 2 If we consider that the client is always right, does it mean the service provider is always wrong, even if they have been trained and well prepared for the job? As me...

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Interview José I. Mir, Country Manager, inConcert, Romania. 1 The client is always right. Is it true? This is a very common expression, widely used in the customer satisfaction world. However, we have to understand its proper meaning. Obviously, nobody is always right, making mistakes are human nature and we need to be very aware of this. 2 If we consider that the client is always right, does it mean the service provider is always wrong, even if they have been trained and well prepared for the job? As me...

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Contact Center Magazine | contactcentermagazine.ro Reviews

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Interview José I. Mir, Country Manager, inConcert, Romania. 1 The client is always right. Is it true? This is a very common expression, widely used in the customer satisfaction world. However, we have to understand its proper meaning. Obviously, nobody is always right, making mistakes are human nature and we need to be very aware of this. 2 If we consider that the client is always right, does it mean the service provider is always wrong, even if they have been trained and well prepared for the job? As me...

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Contact Center Magazine

Interview José I. Mir, Country Manager, inConcert, Romania. 1 The client is always right. Is it true? This is a very common expression, widely used in the customer satisfaction world. However, we have to understand its proper meaning. Obviously, nobody is always right, making mistakes are human nature and we need to be very aware of this. 2 If we consider that the client is always right, does it mean the service provider is always wrong, even if they have been trained and well prepared for the job? As me...

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