CORALACTIVE.COM

Coral Active

The World's First Web Based Agent Desktop. Tomorrow's Agent Desktop Today. Full telephony and multimedia functionality for Genesys, Cisco and Aspect call centers in any browser. Coral is a browser-only solution requiring no software on the desktop, enabling large corporations to deploy projects and new features instantaneously. Coral has proven large scale deployments at sites with over 20,000 agents. Ideally suited for Telco grade hosted providers or businesses with multiple divisions.

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CONSULTANTS AT WORK PTY. LIMITED

Matthew Johnson

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West P●●●●●● Hills , NSW, 2125

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CONSULTANTS AT WORK PTY. LIMITED

Matthew Johnson

9 E●●● Rd

West P●●●●●● Hills , NSW, 2125

AU

61.4●●●●9486

mr●●●●●@mac.com

View this contact

CONSULTANTS AT WORK PTY. LIMITED

Matthew Johnson

9 E●●● Rd

West P●●●●●● Hills , NSW, 2125

AU

61.4●●●●9486

mr●●●●●@mac.com

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Coral Active | coralactive.com Reviews

<META> DESCRIPTION

The World's First Web Based Agent Desktop. Tomorrow's Agent Desktop Today. Full telephony and multimedia functionality for Genesys, Cisco and Aspect call centers in any browser. Coral is a browser-only solution requiring no software on the desktop, enabling large corporations to deploy projects and new features instantaneously. Coral has proven large scale deployments at sites with over 20,000 agents. Ideally suited for Telco grade hosted providers or businesses with multiple divisions.

<META> KEYWORDS

1 product

2 features

3 widgets

4 supervisor

5 system monitoring

6 styling

7 administration

8 architecture

9 cloud based

10 multi tenancy

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product,features,widgets,supervisor,system monitoring,styling,administration,architecture,cloud based,multi tenancy,reef framework,security,multimedia,datasheet,html5 technology,large scale deployments,application performance

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Coral Active | coralactive.com Reviews

https://coralactive.com

The World's First Web Based Agent Desktop. Tomorrow's Agent Desktop Today. Full telephony and multimedia functionality for Genesys, Cisco and Aspect call centers in any browser. Coral is a browser-only solution requiring no software on the desktop, enabling large corporations to deploy projects and new features instantaneously. Coral has proven large scale deployments at sites with over 20,000 agents. Ideally suited for Telco grade hosted providers or businesses with multiple divisions.

INTERNAL PAGES

coralactive.com

1

Coral Active

http://coralactive.com/widgets.html

Tomorrow's Agent Desktop Today. Coral evolves with your needs, extends as your business grows and responds as fast as your business demands. The Coral framework allows you to customize and deploy widgets for different business needs. Coral allows you to easily create your omnichannel solution in a browser. The Coral Supervisor widget provides command and control functionality for Genesys and Cisco contact center solutions. Agent Statistics and Not Ready Reason. The Coral Agent Call Back widget allows the...

2

Coral Active

http://coralactive.com/multitenancy.html

Coral's Multi-Tenancy is like a Virtual Machine for your CTI. It allows a single system to operate for multiple owners to operate a Coral Tenant as if they each had their own Coral System. Each tenant can have unique behaviours: various CTI connectivity; personalised desktop layouts; and even unique desktop colour schemes. Behind the scenes, the tenants safely share hardware, IT support, databases, software licences and other common resources.

3

Coral Active

http://coralactive.com/administration.html

The Coral "Reef" Framework provides a central point of operations, configuration and management. Deploy a handful of high-density servers to support large-scale desktop roll-outs. Browser-only desktops mean the end of complex, expensive roll-outs. Deploy into new departments without any customization or desktop roll-out. Real-time configuration changes are applied centrally and enacted globally. Command-line tools for management, configuration and snap-shot backup and restore of all system configuration.

4

Coral Active

http://coralactive.com/reef.html

Coral's Reef Framework is the core component of the architecture. The Reef mediates communications between:. Desktop browser systems used by agents, supervisors and administrators. Server software for all client-side Coral widgets including softphones, chat tools, administrative components etc. Reef Adapters that connect Coral to CTI, CRM and Database systems. Coral's configuration and logging systems. INTERGRATE TO YOUR BUSINESS SYSTEMS - PROPERLY! BUILD UPON THE REEF. Compliant HTML5 CSS browsers run o...

5

Coral Active

http://coralactive.com/datasheet.html

Coral Agent Chat Tool. Coral Supervisor Control Panel. Coral Quick Agent Tool. Inbound and outbound calls. Fully customizable screen pop. Multiple transfer types: warm, cold, supervised etc. Full display rebranding and restyling. Detailed logging and monitoring. Live agent status monitoring. Supervisor-only features for the Chat Tool. Up to 128-bit SSL configured on server. No clear-text password communication. Automated agent time-out / log-off. Google Chrome (version 20 ). Mozilla Firefox (version 13 ).

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The World's First Web Based Agent Desktop. Tomorrow's Agent Desktop Today. Full telephony and multimedia functionality for Genesys, Cisco and Aspect call centers in any browser. Coral is a browser-only solution requiring no software on the desktop, enabling large corporations to deploy projects and new features instantaneously. Coral has proven large scale deployments at sites with over 20,000 agents. Ideally suited for Telco grade hosted providers or businesses with multiple divisions.

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