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List View - Knowledge Base

http://support.outputdesk.com/list-view

Visitor list will provide you the list of real-time visitors on your websites. Whenever a visitor come to your website, they will be listed in the Visitor menu for Administrator as well as for Operator. It will provide visitors information at a glance. From here you can chat with your visitor and change them into customer. Visitors visiting your website pages will be listed on your visitor listing grid. Visitor Grid will provide you with the information such as,. Name / IP address. To invite a visitor,.

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Features - Output Desk

http://www.outputdesk.com/index.php/features

Simple and Fast way to. Turn your Visitors as Customers and your Idle website as Live. Using Output Desk, you can initiate the chat invitations automatically or manually to chat with your visitors to offer proactive chat. It will help you to leave no questions as unanswered. View the Chats in Queue. With Output Desk, you can see instantly that who are in the wait queue, how long they have been waiting, what question they have for you. Operator to Operator Chats. Handle Offline Messages too. Using Output ...

support.outputdesk.com

Manage Department - Knowledge Base

http://support.outputdesk.com/manage-department

Edit / Delete a Department. Listing Department in Chat window. Output Desk helps you to delight your customer with right answers without making them to wait for a long time using Department. Departments are managed in the Administrator’s account. Departments are listed under Department Menu. To add a department,. Click Add “ ” icon associated at the right corner of the Department page. Choose the Operators for the department and Click Save. Edit / Delete a Department. Listing Department in Chat window.

support.outputdesk.com

Manage Operators - Knowledge Base

http://support.outputdesk.com/manage-operators

Operators can be managed only in Administrator’s dashboard. Administrator can add, remove or edit operators. Routing the chats on which the operators are specialized at, can also be set by Administrator. Operators will be listed with their profile picture, email id. Those operators who are assigned as Administrator, will be tagged as “Administrator”. To create an operator,. Click add “ ” icon on the top right corner of the Operator Menu. Provide username, email id, password credentials for the operator.

support.outputdesk.com

To To Do Archives - Knowledge Base

http://support.outputdesk.com/totodo

A simple, neat and gentle to use application to manage your To-do list. No articles published. Check back later? No articles published. Check back later? Instant Messenger for Office. And Time Management tool. Live Chat to convert your visitors into customers. Private secure messenger for your office. Project Management with Time Tracking. Proudly powered by Srimax.

support.outputdesk.com

History Archives - Knowledge Base

http://support.outputdesk.com/outputdesk/history

View the precious chats. We can Install for you. On-Premises Output Time Application can be installed in your Server by our technical team for free. Q & A. Instant Messenger for Office. And Time Management tool. Live Chat to convert your visitors into customers. Private secure messenger for your office. Project Management with Time Tracking. Proudly powered by Srimax.

support.outputdesk.com

Spam Filter Archives - Knowledge Base

http://support.outputdesk.com/spam

An innovative plug-in launched specifically for Outlook environment to provide Spam free in-box to the Outlook users. No articles published. Check back later? No articles published. Check back later? Instant Messenger for Office. And Time Management tool. Live Chat to convert your visitors into customers. Private secure messenger for your office. Project Management with Time Tracking. Proudly powered by Srimax.

support.outputdesk.com

Chat Filters - Knowledge Base

http://support.outputdesk.com/chat-filters

Filter based on Nature of Chats. Filter based on Activities on the Chat Session. You can filter past chat session based on the Nature of the chats and Activities on the Chat session. Filter based on Nature of Chats. All Chats – Lists entire chats done in Live Chat. Missed Chats – Lists Chats that are not attended or engaged by operators. Offline Chats – Lists the chats / messages send by the visitor, when all operators are offline. Archived Chats – Lists deleted chats. 0 people found this article useful.

support.outputdesk.com

Chat History - Knowledge Base

http://support.outputdesk.com/chat-history

History will provide you with all the previous chats. History menu is displayed to both Administrator and operator. You can browse all the chat logs and also can add tags for future references. All the chats will be listed with details of visitors and their assigned operator with time of chat in the left panel. Selected task will expand on the right panel, where you can see full chat. Group Chat, Offline messages and missed chats also listed along with their respective icons. This article was helpful.

support.outputdesk.com

Chat session initialization - Knowledge Base

http://support.outputdesk.com/chat-session-initialization

Chat initiated by Visitor. Based on Chat Rule. Based on Action Rule. Chat Session is the main section of help desk software. Output Desk enables to initiate chat on both sides from Operator as well as Visitor. Chat initiated by Visitor. Chat from the realtime visitor of your website will be routed to you based on the rules described in Setting menu as,. Action Rule Route Chat. Of these, Route Chat will hold the highest priority. Based on Chat Rule. Based on Action Rule. If John Mathews is engaged with 2 ...