draftswithdots.blogspot.com
Drafts with Dots: It all starts with Black or Red
http://draftswithdots.blogspot.com/2010/07/it-all-starts-with-black-or-red.html
Life at Iron Ridge Sport Horses. A Note about Sugarbush Draft Horses. I see it over and over again, and no matter how many times it's said, it's still wrong. Sugarbush Drafts are just an Appaloosa Draft Cross". Wednesday, July 14, 2010. It all starts with Black or Red. The "black" gene is actually called "Extension of Black" and is represented with an "E" or "e". Now, the first thing you have to know, is that all horses produce red pigment. Even the black ones! So, now to the fun stuff! Ash, a grey aged ...
frontdeskinsider.blogspot.com
Life At The Front Desk: August 2011
http://frontdeskinsider.blogspot.com/2011_08_01_archive.html
Life At The Front Desk. Friday, August 12, 2011. This person is probably the biggest psycho I have met in my short hotel career. This is a very long story, so I'll just hit my favorite highlight right now. Guest: "Don't call me that! My name's not 'ma'am'. Is your name 'ma'am'? I continued to call her 'ma'am' for the rest of the phone call. I didn't think she'd like my alternative choice any better. Monday, August 1, 2011. Caller: I wanted to know the last time your rooms were renovated. Me: ( long pause.
frontdeskinsider.blogspot.com
Life At The Front Desk: June 2011
http://frontdeskinsider.blogspot.com/2011_06_01_archive.html
Life At The Front Desk. Tuesday, June 28, 2011. Anyone sensing a theme with my blog posts lately? I am I suppose it's because I usually work mornings and therefore don't really deal much with guests when they're having problems with the internet, AC, internet, door locks, internet, number of towels in the room, and internet. Oh, and did I mention the internet? When people ask for late check-out, I ask them how late they'd like to stay. The response I am not. Well, what's the latest we can check out?
frontdeskinsider.blogspot.com
Life At The Front Desk: August 2010
http://frontdeskinsider.blogspot.com/2010_08_01_archive.html
Life At The Front Desk. Thursday, August 26, 2010. The New Guy, Part 2. Aaaand he quit (without doing the night audit during his shift last night). Wow. That was faster than I expected. We have a new front desk associate. Well, I guess. Isn't really the right word anymore. He's been here for over a month. But you wouldn't know it from the things he does. In the time he's been here, he's:. Chewed on the ends of all the pens at the desk. Somehow changed all the vacant dirty rooms to vacant ready -. The pro...
frontdeskinsider.blogspot.com
Life At The Front Desk: January 2011
http://frontdeskinsider.blogspot.com/2011_01_01_archive.html
Life At The Front Desk. Monday, January 31, 2011. Private Things Should Be Done In Private. At my old hotel, I once read a GSS (guest satisfaction survey) that said our public computer should be in a more private area. It was in a very public space - by the front desk, next to the breakfast area door, so anyone who walked by could see the screen - but who cares? So he can watch porn in the lobby? Apparently, that's exactly what he needed it for. How can he even get to that? I asked. "Isn't it blocked?
frontdeskinsider.blogspot.com
Life At The Front Desk: November 2010
http://frontdeskinsider.blogspot.com/2010_11_01_archive.html
Life At The Front Desk. Tuesday, November 16, 2010. Some Things Make Me Very Happy. I came home today and my mother asked how work was. My response? I'm so glad this isn't my career for life.". But anyway, back to today. There was a request in one of the reservations, a woman staying for 9 days, to be on the first floor near the outdoor pool. So I rearrange the room blocking to give her the one. I want to talk to a manager! I'm spending the better part of 3 weeks (since when does 9 days equal 3 weeks?
frontdeskinsider.blogspot.com
Life At The Front Desk: October 2010
http://frontdeskinsider.blogspot.com/2010_10_01_archive.html
Life At The Front Desk. Friday, October 29, 2010. I've seen this before, floating around the internet. We also have a copy on the bulletin board at work. It's really the perfect description of what I do. I am a Front Desk Agent". I have advanced degrees in Accounting, Public Relations, Marketing, Business, Computer Science, Civil Engineering, and Swahili. I can also read minds. I always know where to find the best vegetarian-kosher-Mongolian-barbecue restaurants. I know exactly what to see and do in ...
frontdeskinsider.blogspot.com
Life At The Front Desk: Late Check-Outs
http://frontdeskinsider.blogspot.com/2011/06/late-check-outs.html
Life At The Front Desk. Tuesday, June 28, 2011. Anyone sensing a theme with my blog posts lately? I am I suppose it's because I usually work mornings and therefore don't really deal much with guests when they're having problems with the internet, AC, internet, door locks, internet, number of towels in the room, and internet. Oh, and did I mention the internet? When people ask for late check-out, I ask them how late they'd like to stay. The response I am not. Well, what's the latest we can check out?
frontdeskinsider.blogspot.com
Life At The Front Desk: May 2011
http://frontdeskinsider.blogspot.com/2011_05_01_archive.html
Life At The Front Desk. Monday, May 30, 2011. The Customer Is Not Always Right. An old post that I never finished, so my math is now off. whatever). But anyway, this woman comes in for a business meeting being held at our hotel, and asks for a smoking room. I inform her that we don't have smoking rooms, but offer to put her near an exit. Best I can do. Well, she turns into a major bitch. She insists. Despite both myself and. She requested a smoking room for her. She smoked. Ha! 54 days of work left to go!
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