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CRMT Solutions |

Astronauts Train On Simulators. Now You Can Too! CRMT Solutions (CallTrainer) develops simulation based training software, customized to replicate the agent environment, subject matter, and procedural knowledge of your contact center. It provides each trainee an opportunity to develop real world on the job experience within your organization, without damaging customer relations. The top obstacles to success as defined by the global contact center Industry. Agents w/o Right Skills. Each solution starts wi...

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CRMT Solutions | | crmtsolutions.com Reviews

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Astronauts Train On Simulators. Now You Can Too! CRMT Solutions (CallTrainer) develops simulation based training software, customized to replicate the agent environment, subject matter, and procedural knowledge of your contact center. It provides each trainee an opportunity to develop real world on the job experience within your organization, without damaging customer relations. The top obstacles to success as defined by the global contact center Industry. Agents w/o Right Skills. Each solution starts wi...

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1 about us

2 why simulation training

3 select page

4 calltrainer

5 simulation demo

6 video demo

7 attrition rate

8 lack of resources

9 our mission statement

10 reduced attrition

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CRMT Solutions | | crmtsolutions.com Reviews

https://crmtsolutions.com

Astronauts Train On Simulators. Now You Can Too! CRMT Solutions (CallTrainer) develops simulation based training software, customized to replicate the agent environment, subject matter, and procedural knowledge of your contact center. It provides each trainee an opportunity to develop real world on the job experience within your organization, without damaging customer relations. The top obstacles to success as defined by the global contact center Industry. Agents w/o Right Skills. Each solution starts wi...

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crmtsolutions.com

1

Why Simulation Training? | CRMT Solutions

http://crmtsolutions.com/why-simulation-training

The Global Problem With Call Centers is Attrition. 8220;At 35% attrition, at least 1 in every 3 agents is new and less than proficient at their job.”. Call Center Attrition by Country. The True Cost of Attrition. To calculate the true cost of attrition, you must consider both the direct and indirect costs associated therewith. Once these costs have been accounted for, only then can the true costs be realized. Globally the average breakdown is as seen below. Direct Costs / Hard Costs. With 1 in 3 agents a...

2

About Us | CRMT Solutions

http://crmtsolutions.com/about-2

Provides innovative custom training simulations for today’s contact centers. Our simulations are tailored to look and feel like the software used by your facility and, therefore, encompass the environment, the skills, and the procedural knowledge that your agents need, to perform at an optimal level. Simulation training has been shown to reduce attrition within call centers by over 30 percent. Was founded by President and general manager Kendall Wood.

3

Cart | CRMT Solutions

http://crmtsolutions.com/cart

Your cart is currently empty. Designed by Kendall Consulting and Technical Service Inc.

4

Demo | CRMT Solutions

http://crmtsolutions.com/demo

If an agent could utilize the training phase to handle the facility’s most common call types in a controlled and simulated environment, what would the end result be? Actual experience without ever taking a live call. This gives trainees a forward-looking view of what is to be expected of them when their training phase is completed. Symphony: The CRMT Solution. ORCHESTRA: The Agent Training Module. The 5 steps in each simulation are as follows:. 4 Data Entry mode. The Trainee participates by performing al...

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bytewaredesigns.com

CrmtSolutions.com | Byteware Designs

http://www.bytewaredesigns.com/project/crmtsolutions

BYTEWARE DESIGNS – Digital Solutions. On Sep 13, 2012 in 0 comments. CRMTSolutions.com is a website developed to promote CRMT Solutions’ Symphony suite of customer service training software. The Symphony suite is comprised of two applications called Orchestra and Conductor, a two part software solution delivering real world customer service training experience through a simulated interactive environment. You can learn more about CRMT solutions interactive line of customer service training software.

bytewaredesigns.com

Resume | Byteware Designs

http://www.bytewaredesigns.com/kendall-wood-resume

BYTEWARE DESIGNS – Digital Solutions. To whom it may concern:. Thank you for your time and consideration. My name is Kendall Wood and I have been intimately involved with the IT industry for the last 15 years. Attracted mostly by its ever-changing, and therefore, exciting and challenging nature, I have failed to digress from this industry having instead assumed many supporting roles. As a student,. As a software developer,. As a SEO Consultant and Website Designer. Contracted out my services and within 6...

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CRM Troubleshooting

Monday, September 14, 2009. Full Text Search Engine is not found when installing on SQL 2008. The CRM installations is attempting to find a service named "msftesql", which is the name of the sql 2005 text search service. On sql server 2008, the service has another name, so you need to change the service name to "msftesql". After the change, Remember to change the service name back to its original name. 1 Open up regedit. 2 Navigate to HKLM/System/currentControlSet/Services. Monday, April 20, 2009. The d...

crmtsolutions.com

CRMT Solutions |

Astronauts Train On Simulators. Now You Can Too! CRMT Solutions (CallTrainer) develops simulation based training software, customized to replicate the agent environment, subject matter, and procedural knowledge of your contact center. It provides each trainee an opportunity to develop real world on the job experience within your organization, without damaging customer relations. The top obstacles to success as defined by the global contact center Industry. Agents w/o Right Skills. Each solution starts wi...

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