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Cloud, Mobile, Social, Big Data: Contact Center Software, Resources

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160; About CRMxchange. About Cyber M@rketing Services. Automatic Call Distribution (ACD). Call Center Customer Feedback Analysis. Call Center Monitoring - Recording. Call Center Remote Agents. Computer Telephony Integration (CTI). Contact Center Performance Management. Contact Center Workforce Optimization. Web Site Self Help. Contact Center White Papers. Business Intelligence White Papers. CRM Workforce Management Solutions. Customer Feedback and Post Call Survey. Mobile Contact Center Strategy. Contact...

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Cyber M@rketing - CRMXchange

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Corporate Office: 5343 Paylor Lane, Suite 100, Lakewood Ranch, FL  34240. Cyber M@rketing Services has focused on the implementation of marketing programs in the contact center and software industries. The principals of the company have over 40 years of experience in these industries. For two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management, both as a contact center executive and later a successful consultant. In 1995 she and Larry Matte entered into a joint v...

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For Contact Center, Call Center, Customer Service and Customer Relationship Management (CRM) Professionals - CRMXchange

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An Offering From Cyber M@rketing Services. CRMXchange WILL BE HEAVILY PROMOTED BY:. Co-marketing arrangements with such organizations as IQPC, Frost and Sullivan, marcus evans, Terrapinn, ICMI, Loyalty360, Forum Events, SWPP and QATC. Articles in major contact center, sales and marketing, and CRM publications. Monthly distribution of press releases to publications and other Internet sites. Email newsletters to more than 36,000 recipients. Attending major trade shows and conferences throughout the world.

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How to: Win Customer Loyalty - 4 Groundbreaking Ideas

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4 Groundbreaking Ideas for Winning Customer Loyalty. Do You Have What It REALLY Takes to Keep Your Customers? The Corporate Executive Board's best-selling book, The Effortless Experience, exposed a shocking fact: most businesses have no idea what it takes to truly delight their customers. It also revealed a big gap between conventional customer service wisdom and what customers actually want. . For creating strong customer chemistry and enduring customer loyalty. . Contact Center Event Calendar. Contact ...

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Using data driven intelligence and leveraging customer facing technology.

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Take the Stress Out of Your Customers Journey. Your customers want a simplified, streamlined and personalized experience, with all channels working in concert. They want help quickly, and without having to repeat information multiple times. But how do you transform complex transactions into simple, friendly customer experiences? This eBook highlights what you can do to take frustration out of the customer journey and how to take advantage of the opportunities complex interactions offer.

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Tips and Tricks for Successful Contact Center Forecasting and Planning

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Tips and Tricks for Successful Contact Center Forecasting and Planning. Presented By: Interactive Intelligence. Presented by Ric Kosiba, Vice President, Bay Bridge, Interactive Intelligence. On Demand Date: August 2015. SIGN IN BELOW TO LISTEN TO THIS RECORDED WEBCAST. Workforce management has long been defined as ensuring that the right numbers of agents are available at the right time to service customers. There are two separate processes that most companies use, to be appropriately staffed:. Free Offe...

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CRM Articles: Software Reviews, Legal Issues, Speech-IVR & More

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CRMXchange articles provide an online opportunity to learn more about the customer service and contact center industry. Our featured columns cover a wide range of topics including contact center best practices, outsourcing, trade shows, call center workforce management, legal issues, contact center speech-IVR, interviews from top executives, and news on products and services. Read about new Contact Center and CRM product reviews here. Contact Center Event Calendar. CRM Virtual Conferences by CRMXchange.

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Roundtable - Best Practices in First Contact Resolution 2015

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Roundtable - Best Practices in First Contact Resolution 2015. On Demand Date: August 2015. Presentations: NICE, OpenSpan, Virtual Hold, Voiance . SIGN IN BELOW TO LISTEN TO THE RECORDING . While FCR calculations vary widely and are often driven by management demands and the technology used to measure, they are often not indicative of Customer Experience or agent competence. Listen to this roundtable as we discuss:. How FCR affects your revenue and what your customers really want. 160;  . Walter Lash, Man...