Sometimes vacations go wrong. In our case, our cruise on the Holland America Noordam was literally the cruise from hell. And what Holland America management then did is a classic example of how to take a bad situation and make it worse. In 2008 we decided to go on another Holland America cruise. We had…
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cruise from hell | Sometimes a vacation goes wrong. What should management do about it? | cruisefromhell.wordpress.com Reviews
https://cruisefromhell.wordpress.com
Sometimes vacations go wrong. In our case, our cruise on the Holland America Noordam was literally the cruise from hell. And what Holland America management then did is a classic example of how to take a bad situation and make it worse. In 2008 we decided to go on another Holland America cruise. We had…
cruisefromhell.wordpress.com
Expectations | cruise from hell
https://cruisefromhell.wordpress.com/expectations
Sometimes a vacation goes wrong. What should management do about it? When this whole mess started, our expectations from Holland America were quite modest. We wanted them to make things up to us. But instead they initially just made apologies. Is this a good business practice? What have been the consequences of this consideration? On the other hand, if the manager does not make matters “right” we usually do not go back to the restaurant and tell people about the bad experience. But, perhaps, my favorite ...
May | 2012 | cruise from hell
https://cruisefromhell.wordpress.com/2012/05
Sometimes a vacation goes wrong. What should management do about it? Follow up and random notes. May 26, 2012. Well, as things stand now, I am waiting for yet another response from Holland America. As I get them, I will post them here. They stuck exactly to the exact letter of their paper – only things available from room service or from the main dining room. Noro virus on a cruise ship. Create a free website or blog at WordPress.com. Create a free website or blog at WordPress.com.
Exploding Hair Dryer | cruise from hell
https://cruisefromhell.wordpress.com/part-2
Sometimes a vacation goes wrong. What should management do about it? My wife first checked to see if I was okay as I was making sure I was not on fire, then as I stomped out the embers in the carpet she called the front desk to report the emergency. She informed them that the ship hair dryer had exploded, I was burned, we had a possible fire danger, and we needed medical attention. This does beg the question. What does it take on Holland America to get medical personnel up to a cabin? Then I started writ...
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cruise from hell | Sometimes a vacation goes wrong. What should management do about it?
Sometimes a vacation goes wrong. What should management do about it? Noro virus on a cruise ship. Sometimes vacations go wrong. In our case, our cruise on the Holland America Noordam was literally the cruise from hell. And what Holland America management then did is a classic example of how to take a bad situation and make it worse. Remember the Gatorade that was given to me? The answer is “watch DVDs at $3.50 each”. The ship had a captive audience and the only thing I could do was pay. May 29, 2012.
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