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The Ascent Group Inc. Management Consultants Improving Customer Service Performance through Benchmarking and Best Practices

The Ascent Group, Inc. Welcome to The Ascent Group, Inc., management consultants and leading publisher of customer service journals and reports. To fully enable the features of this site you may click below to update your Adobe Flash player. Improve Customer Service Performance and Customer Satisfaction. Customer Service Research Publications. In-depth Customer Care Research. Customer Service Benchmarking Opportunities. Summaries From Our Research Reports. Link to Our Secure Order Page. 120 River Oak Way.

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The Ascent Group Inc. Management Consultants Improving Customer Service Performance through Benchmarking and Best Practices | csbenchmarks.com Reviews

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The Ascent Group, Inc. Welcome to The Ascent Group, Inc., management consultants and leading publisher of customer service journals and reports. To fully enable the features of this site you may click below to update your Adobe Flash player. Improve Customer Service Performance and Customer Satisfaction. Customer Service Research Publications. In-depth Customer Care Research. Customer Service Benchmarking Opportunities. Summaries From Our Research Reports. Link to Our Secure Order Page. 120 River Oak Way.

<META> KEYWORDS

1 customer service benchmarking

2 call center performance

3 management consulting

4 customer service research

5 customer care research

6 best practice

7 customer service journal

8 performance improvement

9

10 coupons

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The Ascent Group Inc. Management Consultants Improving Customer Service Performance through Benchmarking and Best Practices | csbenchmarks.com Reviews

https://csbenchmarks.com

The Ascent Group, Inc. Welcome to The Ascent Group, Inc., management consultants and leading publisher of customer service journals and reports. To fully enable the features of this site you may click below to update your Adobe Flash player. Improve Customer Service Performance and Customer Satisfaction. Customer Service Research Publications. In-depth Customer Care Research. Customer Service Benchmarking Opportunities. Summaries From Our Research Reports. Link to Our Secure Order Page. 120 River Oak Way.

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csbenchmarks.com

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The Ascent Group — Customer Service Benchmarking Research Reports

http://www.csbenchmarks.com/sda/sda_main.html

The Ascent Group, Inc. Customer Service Research Publications. Meter Reading Profiles and Best Practices 2014. Call Center Strategies 2013. Achieving First Contact Resolution 2014. IVR Improvement Strategies 2011. Billing and Payment Profiles and Best Practices 2013. Credit and Collection Practices 2011. Reward and Recognition Program Profiles and Best Practices 2010. Improving Field Services 2010. Improving Front-line Training Practices 2010. Improving Frontline Performance 2009.

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About The Ascent Group, Inc.

http://www.csbenchmarks.com/about.html

The Ascent Group, Inc. The Ascent Group, Inc. is a management consulting firm that specializes in customer service operations and improvement, performance benchmarking, competitive benchmarking, work management, and market research. As a small firm, we are able to offer clients the on-going attention and project management of a principal of the firm on each of its engagements, as well as the cost efficiencies associated with a firm with very little administrative overhead. Ascent Group, Inc.

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About The Ascent Group, Inc.

http://www.csbenchmarks.com/consulting.html

The Ascent Group, Inc. The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports. First Call Resolution Measurement Assessment. Customer Service Performance Diagnostic. Call Center Operational Review. Customer Care Best Practices Study. Meter Reading Performance Improvement Study. Best in Class IVR Technology Study. We ha...

4

The Ascent Group Customer Service Benchmarking Opportunities index

http://www.csbenchmarks.com/bm_opp/bmindex.html

The Ascent Group, Inc. The Ascent Group, Inc. provides ongoing and custom benchmarking services. To fully enable the features of this site you may click here to update your Adobe Flash player. Credit and Collection Performance. Billing and Payment Programs. Rewards and Recognition Programs. Front-line Recruitment and Hiring. 2009 The Ascent Group, Inc.

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The Ascent Group Inc. Management Consultants Improving Customer Service Performance through Benchmarking and Best Practices

The Ascent Group, Inc. Welcome to The Ascent Group, Inc., management consultants and leading publisher of customer service journals and reports. To fully enable the features of this site you may click below to update your Adobe Flash player. Improve Customer Service Performance and Customer Satisfaction. Customer Service Research Publications. In-depth Customer Care Research. Customer Service Benchmarking Opportunities. Summaries From Our Research Reports. Link to Our Secure Order Page. 120 River Oak Way.

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