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The Customer Service Blog for Innovative Strategies & Technology - CSI

A blog on innovative technologies and strategies for delivering exceptional customer service and technical support.

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The Customer Service Blog for Innovative Strategies & Technology - CSI | csi.softwareadvice.com Reviews

https://csi.softwareadvice.com

A blog on innovative technologies and strategies for delivering exceptional customer service and technical support.

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1

Survey: The Best ‘Tone’ for Email Customer Support

http://csi.softwareadvice.com/best-tone-for-email-customer-support-0714

Like what you're reading? Subscribe to receive periodic updates about new posts by email, or follow us via Twitter. Please enter a valid e-mail address to subscribe. To tailor your subscription, tell us more:. Maintenance / Field Service. Less than $1 million. 1 million to $5 million. 6 million to $25 million. 26 million to $50 million. 51 million to $100 million. 101 million to $300 million. 301 million to $500 million. 501 million to $1 billion. Like what you're reading? Or follow us via Twitter. To fi...

2

Survey: Local Presence Dialing—Foot in the Door, or Door-Slammer?

http://csi.softwareadvice.com/local-presence-dialing-survey-0714

Like what you're reading? Subscribe to receive periodic updates about new posts by email, or follow us via Twitter. Please enter a valid e-mail address to subscribe. To tailor your subscription, tell us more:. Maintenance / Field Service. Less than $1 million. 1 million to $5 million. 6 million to $25 million. 26 million to $50 million. 51 million to $100 million. 101 million to $300 million. 301 million to $500 million. 501 million to $1 billion. Like what you're reading? Or follow us via Twitter. Peopl...

3

How US Airways Delivers Proactive Customer Service Using Their IVR

http://csi.softwareadvice.com/how-us-airways-delivers-proactive-customer-service-using-their-ivr-0913

Like what you're reading? Subscribe to receive periodic updates about new posts by email, or follow us via Twitter. Please enter a valid e-mail address to subscribe. To tailor your subscription, tell us more:. Maintenance / Field Service. Less than $1 million. 1 million to $5 million. 6 million to $25 million. 26 million to $50 million. 51 million to $100 million. 101 million to $300 million. 301 million to $500 million. 501 million to $1 billion. Like what you're reading? Or follow us via Twitter. They ...

4

Should You Hire Your Customers for Customer Service?

http://csi.softwareadvice.com/should-you-hire-your-customers-for-customer-service-1213

Like what you're reading? Subscribe to receive periodic updates about new posts by email, or follow us via Twitter. Please enter a valid e-mail address to subscribe. To tailor your subscription, tell us more:. Maintenance / Field Service. Less than $1 million. 1 million to $5 million. 6 million to $25 million. 26 million to $50 million. 51 million to $100 million. 101 million to $300 million. 301 million to $500 million. 501 million to $1 billion. Like what you're reading? Or follow us via Twitter. Senio...

5

A Zappos Lesson in Customer Service Metrics

http://csi.softwareadvice.com/a-zappos-lesson-in-customer-service-metrics-1101029

Like what you're reading? Subscribe to receive periodic updates about new posts by email, or follow us via Twitter. Please enter a valid e-mail address to subscribe. To tailor your subscription, tell us more:. Maintenance / Field Service. Less than $1 million. 1 million to $5 million. 6 million to $25 million. 26 million to $50 million. 51 million to $100 million. 101 million to $300 million. 301 million to $500 million. 501 million to $1 billion. Like what you're reading? Or follow us via Twitter. Ldquo...

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How Apple Gets At-Home Workers To Work | TechCrunch

https://techcrunch.com/2013/07/28/how-apple-gets-at-home-workers-to-work

NFL’s 1ST and Future. You are about to activate our Facebook Messenger news bot. Once subscribed, the bot will send you a digest of trending stories once a day. You can also customize the types of stories it sends you. Click on the button below to subscribe and wait for a new Facebook message from the TC Messenger news bot. Boston Dynamics Founder Marc Raibert and The SpotMini Robot Will Be At Disrupt SF Get Your Tickets Today. How Apple Gets At-Home Workers To Work. Jul 28, 2013. Saving them the huge re...

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Ashley Verrill

http://people.hotdogsandeggs.com/ashley-verrill

This excerpt is a little off the beaten path. But if you’ve ever received bad customer service or if you work in customer service, you will find it useful. It’s a conversation between Ashley Verrill and Chase Clemons on the Support Ops Podcast. Ashley is a managing editor at Software Advice. Where she runs Customer Service Investigator. Her work has been featured across TechCrunch. Listen to the full podcast here. Why People Expect Transparency Today. We’re really seeing increasing attention by companies...

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Inside the Apple At-Home Advisor Training Program: Q&A with Ashley Verrill, Software Advice - View From the BLVD

http://blog.eblvd.com/view-from-the-blvd/2013/08/inside-the-apple-at-home-advisor-training-program-qa-with-ashley-verrill-software-advice.html

View From the BLVD. EBLVD [ih-bool-uh-vahrd] (noun): a cloud-based desktop sharing and web conferencing service designed to make online web demos, remote sales presentations, remote computer access and remote help-desk as easy as web browsing. To learn more visit http:/ eBLVD.com. Laquo; The 5 Biggest Customer Support Blunders. Inside the Apple At-Home Advisor Training Program: Q&A with Ashley Verrill, Software Advice. We recently caught an article in TechCrunch. Many of the tactics I think are only appl...

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View From the BLVD: Business Management

http://blog.eblvd.com/view-from-the-blvd/business-management

View From the BLVD. EBLVD [ih-bool-uh-vahrd] (noun): a cloud-based desktop sharing and web conferencing service designed to make online web demos, remote sales presentations, remote computer access and remote help-desk as easy as web browsing. To learn more visit http:/ eBLVD.com. Inside the Apple At-Home Advisor Training Program: Q&A with Ashley Verrill, Software Advice. We recently caught an article in TechCrunch. Where Ashley Verrill, CRM analyst at Software Advice. Many of the tactics I think are onl...

blog.eblvd.com blog.eblvd.com

View From the BLVD

http://blog.eblvd.com/view-from-the-blvd

View From the BLVD. EBLVD [ih-bool-uh-vahrd] (noun): a cloud-based desktop sharing and web conferencing service designed to make online web demos, remote sales presentations, remote computer access and remote help-desk as easy as web browsing. To learn more visit http:/ eBLVD.com. Are you looking for an alternative to LogMeIn? Read about our special offer to LogMeIn customers here:  http:/ www.eblvd.com/logmein-alternative.aspx. Posted at 08:37 PM. We recently caught an article in TechCrunch. Your TechCr...

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Software Advice Blogs

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We publish these insightful blogs focused on business issues and technology solutions in a range of industries and job functions. 2006-2016 Software Advice™, Inc.

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The Customer Service Blog for Innovative Strategies & Technology - CSI

Like what you're reading? Subscribe to receive periodic updates about new posts by email, or follow us via Twitter. Please enter a valid e-mail address to subscribe. To tailor your subscription, tell us more:. Maintenance / Field Service. Less than $1 million. 1 million to $5 million. 6 million to $25 million. 26 million to $50 million. 51 million to $100 million. 101 million to $300 million. 301 million to $500 million. 501 million to $1 billion. Like what you're reading? Or follow us via Twitter. Custo...

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