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Thursday, May 1, 2008. Look of The Year! How many times you have been complimented for your skin or your beautiful face by your friends? Someone must have even suggested that you try your hand at modeling? But you may not have the confidence to apply as a model at an agency in your area? So how do you go about? Why not apply online at Lookoftheyear. The site is the perfect place from where you can take the first step towards modeling and climb up the ladder. And the price stakes are also very high. If th...

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Thursday, May 1, 2008. Look of The Year! How many times you have been complimented for your skin or your beautiful face by your friends? Someone must have even suggested that you try your hand at modeling? But you may not have the confidence to apply as a model at an agency in your area? So how do you go about? Why not apply online at Lookoftheyear. The site is the perfect place from where you can take the first step towards modeling and climb up the ladder. And the price stakes are also very high. If th...

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Tech Support | csstechsupport.blogspot.com Reviews

https://csstechsupport.blogspot.com

Thursday, May 1, 2008. Look of The Year! How many times you have been complimented for your skin or your beautiful face by your friends? Someone must have even suggested that you try your hand at modeling? But you may not have the confidence to apply as a model at an agency in your area? So how do you go about? Why not apply online at Lookoftheyear. The site is the perfect place from where you can take the first step towards modeling and climb up the ladder. And the price stakes are also very high. If th...

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csstechsupport.blogspot.com

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Tech Support: February 2008

http://csstechsupport.blogspot.com/2008_02_01_archive.html

Thursday, February 28, 2008. Empathise, Never Sympathise. By just saying, ‘I do understand how you feel about this’ or ‘I do apologize for the inconvenience caused to you’ is a clear empathetic way of being involved with customer’s emotional state. Empathy is preferable to sympathy for two reasons:. It would wear you down emotionally if you got involved with each new problem you face every working day. You need to keep that distance to be effective and to think of various options and solutions. Agent I d...

2

Tech Support: Putting a caller on hold.

http://csstechsupport.blogspot.com/2008/03/putting-caller-on-hold.html

Tuesday, March 11, 2008. Putting a caller on hold. An agent should not put a customer on hold without seeking permission. If the agent abruptly says ‘hold on’ and puts him on hold, the customer would feel helpless and less important. To avoid this, there are four steps to putting a customer on hold. The agent needs to tell the customer the following before putting him on hold. State how long it will take. Thank the caller if he/she agrees to be put on hold. Customer: " All right". Putting a caller on hold.

3

Tech Support: January 2008

http://csstechsupport.blogspot.com/2008_01_01_archive.html

Wednesday, January 30, 2008. When a door closes, we hear it. When we put our ears to the closed door to find out what’s happening behind it, we start listening. When you sit in a training session you can hear the sound of the a/c, the sound of the birds chirping etc. Hearing is a physical, biological act. Listening is a conscious act. Listening = hearing, receiving, understanding, comprehending and then responding appropriately. Listening is a skill. There are 2 types of listening. It is easy to provide ...

4

Tech Support: Empathise, Never Sympathise

http://csstechsupport.blogspot.com/2008/02/empathise-never-sympathise.html

Thursday, February 28, 2008. Empathise, Never Sympathise. By just saying, ‘I do understand how you feel about this’ or ‘I do apologize for the inconvenience caused to you’ is a clear empathetic way of being involved with customer’s emotional state. Empathy is preferable to sympathy for two reasons:. It would wear you down emotionally if you got involved with each new problem you face every working day. You need to keep that distance to be effective and to think of various options and solutions. Agent I d...

5

Tech Support: Look of The Year! Get noticed

http://csstechsupport.blogspot.com/2008/05/look-of-year-get-noticed.html

Thursday, May 1, 2008. Look of The Year! How many times you have been complimented for your skin or your beautiful face by your friends? Someone must have even suggested that you try your hand at modeling? But you may not have the confidence to apply as a model at an agency in your area? So how do you go about? Why not apply online at Lookoftheyear. The site is the perfect place from where you can take the first step towards modeling and climb up the ladder. And the price stakes are also very high.

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Thursday, May 1, 2008. Look of The Year! How many times you have been complimented for your skin or your beautiful face by your friends? Someone must have even suggested that you try your hand at modeling? But you may not have the confidence to apply as a model at an agency in your area? So how do you go about? Why not apply online at Lookoftheyear. The site is the perfect place from where you can take the first step towards modeling and climb up the ladder. And the price stakes are also very high. If th...

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