conversationalchaos.blogspot.com
Conversational Chaos: August 2012
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Musings on the explosion of social media and networking as mechanisms for faciliating customer and other conversations. Thursday, August 9, 2012. Content, Context and Cell Phones Spell Near Disaster for the Unwary. Followed by a heart. My Blackberry translates emoticons into the actual symbols they represent, so my heart didn't look like the mathematical less than sign plus a three, it looked like a heart. I was meeting with a client? You said you would be home before three.". 1 KNOW YOUR AUDIENCE. I...
conversationalchaos.blogspot.com
Conversational Chaos: November 2009
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Musings on the explosion of social media and networking as mechanisms for faciliating customer and other conversations. Wednesday, November 4, 2009. Steal This Blog Post. A 2009 CMO study still indicates that we as business marketers and relationship specialists are still failing to leverage the voice of our customers and business intelligence in any comprehensive and effective fashion ( http:/ www.cmocouncil.org/news/pr/2009/012609.asp. Reassess your strategy and the application marketplace at minimum e...
conversationalchaos.blogspot.com
Conversational Chaos
http://conversationalchaos.blogspot.com/2012/05/may-16-2012-829-pm-boston-i-have-spent.html
Musings on the explosion of social media and networking as mechanisms for faciliating customer and other conversations. Wednesday, May 16, 2012. May 16, 2012 8:29 PM Boston. Please indulge me as I briefly reflect on some of the threads that I will continue to follow and muse upon in the near future:. 3 Cultural sensitivity and responsiveness are as critical to the success of reference programs as they are to closing sales deals. Every detail from the ability of a customer advocate to be rewarded for ...
conversationalchaos.blogspot.com
Conversational Chaos: Needlepointed Cliches Turned on Their Heads
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Musings on the explosion of social media and networking as mechanisms for faciliating customer and other conversations. Thursday, February 23, 2012. Needlepointed Cliches Turned on Their Heads. 1 Diversity of access. People have different learning styles; technical comfort levels; and time constraints. How MANY access points do we offer to our content, message and products? Just some randomly organized musings for a early and rainy (surprise) morning, somewhere east of the Emerald City. Http:/ www.ur...
conversationalchaos.blogspot.com
Conversational Chaos: May 2009
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Musings on the explosion of social media and networking as mechanisms for faciliating customer and other conversations. Wednesday, May 27, 2009. Maslow, Social Media, and Influencers. First, some rudimentary and repetitive themes from my posts:. Second, some of the latest facts:. Forrester research indicates that 75% of the online community is engaged in some sort of social media behavior. More Forrester research ( http:/ blogs.forrester.com/groundswell/2009/02/new-research-b2.html. Content and responses...
conversationalchaos.blogspot.com
Conversational Chaos: June 2009
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Musings on the explosion of social media and networking as mechanisms for faciliating customer and other conversations. Monday, June 15, 2009. Twitter Time-Out or Mom, I’m really not Call/Email/IM Screening You. I was put in Twitter/Email/Blackberry/IM/ etc. time-out this weekend both due to some slow connectivity issues and preparation for a trip to Peru (more on that on another blog J. We are here when you are. We will respond when you reach out to us:. Our network issues are NOT shared by our customer...
conversationalchaos.blogspot.com
Conversational Chaos: March 2012
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Musings on the explosion of social media and networking as mechanisms for faciliating customer and other conversations. Tuesday, March 6, 2012. Why I've never "monetized" this blog. Are you part of the Empire or the Federation? It's still at 1/2 a cup of coffee, but the bottom-line is that I am ready for the Radian6, Visible Technologies, Socialable Labs, et al, of my professional universe, to intrigue me with measurements that demonstrate both my ability to influence TRULY with tools and dashboards that...
conversationalchaos.blogspot.com
Conversational Chaos: May 2012
http://conversationalchaos.blogspot.com/2012_05_01_archive.html
Musings on the explosion of social media and networking as mechanisms for faciliating customer and other conversations. Wednesday, May 16, 2012. May 16, 2012 8:29 PM Boston. Please indulge me as I briefly reflect on some of the threads that I will continue to follow and muse upon in the near future:. 3 Cultural sensitivity and responsiveness are as critical to the success of reference programs as they are to closing sales deals. Every detail from the ability of a customer advocate to be rewarded for ...
conversationalchaos.blogspot.com
Conversational Chaos: September 2009
http://conversationalchaos.blogspot.com/2009_09_01_archive.html
Musings on the explosion of social media and networking as mechanisms for faciliating customer and other conversations. Wednesday, September 16, 2009. I Have Little or NO Control Over What You/They Say. 2 Challenge your clients to comment, suggest, invite, "talk amongst themselves". The more open that you are in your digital conversation; the more you are perceived as honest, proactive, sincerely interested in the thoughts and input of your clients. 5 Let it Go. If we are meeting and exceeding our cu...
