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Customer Care ROITurning your Customer Care organization into a Profit Center
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Turning your Customer Care organization into a Profit Center
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Turning your Customer Care organization into a Profit Center
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Customer Care ROI: June 2010
http://custcareroi.blogspot.com/2010_06_01_archive.html
Turning your Customer Care organization into a Profit Center. Tuesday, June 29, 2010. Introduction of Customer Care ROI. My intent of this blog is to share with you my thoughts on how both insourced and outsourced customer care operations can maximize their profitability and move away from being a cost center to a profit center. Below are some of the topics I plan on covering in upcoming blog posts. If there is a question or thought you would like for me to cover please feel free to send me a message.
Customer Care ROI: July 2010
http://custcareroi.blogspot.com/2010_07_01_archive.html
Turning your Customer Care organization into a Profit Center. Monday, July 12, 2010. Part 2 - Agent Efficiency. What is agent efficiency? Many times when trying to determine the full cost of a production hour, efficiency is one of the most important facts NOT taken into consideration. Many insourcers attempt to equate a paid agent hour in their site to a billable production hour for an outsourcer. This can be a very costly miscalculation. 4000 Hours Paid Time. 100 Hour coaching time each week. Hours of e...
Customer Care ROI: Undercover Customer Experience Officer
http://custcareroi.blogspot.com/2013/12/undercover-customer-experience-officer.html
Turning your Customer Care organization into a Profit Center. Monday, December 2, 2013. Undercover Customer Experience Officer. When was the last time you took time out of your day to not only think about your customer's experience but actually walked in your customer’s shoes? What would you discover if you became Undercover Customer Experience Officer and walked through your brand’s customer journey? Subscribe to: Post Comments (Atom). Chief Customer Experience Architect. View my complete profile.
Customer Care ROI: December 2013
http://custcareroi.blogspot.com/2013_12_01_archive.html
Turning your Customer Care organization into a Profit Center. Monday, December 2, 2013. Undercover Customer Experience Officer. When was the last time you took time out of your day to not only think about your customer's experience but actually walked in your customer’s shoes? What would you discover if you became Undercover Customer Experience Officer and walked through your brand’s customer journey? Subscribe to: Posts (Atom). Chief Customer Experience Architect. Undercover Customer Experience Officer.
Customer Care ROI: Aligning Your Mission & Core Values
http://custcareroi.blogspot.com/2012/09/aligning-your-mission-core-values.html
Turning your Customer Care organization into a Profit Center. Saturday, September 8, 2012. Aligning Your Mission and Core Values. What does Southwest Airlines, Zappos, Chick Fil A, Nordstrom and Starbucks all have in common? Zappos - Their 1st core value is "deliver WOW through service". Straight from their website "Customer Service Isn't Just A Department! We've been asked by a lot of people how we've grown so quickly, and the answer is actually really simple. We've aligned the entire organization a...
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HeR Story |
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I’m breaking the rules and writing this in 1st person….yep, an HR professional breaking the rules. Watch out world. I firmly believe that more often than not the human element or. Effect is left out of the workplace. A focus on relationships could shift an entire company’s output. If employers really want to impact their bottom line, I would encourage them to look at their frontline and the relationships that exist. My husband and I live northwest of Chicago and had our first child in January. I just had...
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Customer Care ROI
Turning your Customer Care organization into a Profit Center. Monday, December 2, 2013. Undercover Customer Experience Officer. When was the last time you took time out of your day to not only think about your customer's experience but actually walked in your customer’s shoes? What would you discover if you became Undercover Customer Experience Officer and walked through your brand’s customer journey? Friday, November 9, 2012. Monday, October 1, 2012. Beyond the Golden Rule. But I also believe when it co...
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We're here to help. Custclaim.COM is a leader in consumer support services. Customers that receive a charge on their statement(s) that show 'Custclaim.COM', can use this site to obtain membership information, submit billing and support related questions or contact a representative for support directly by phone. We are Standing By. Cancel My Membership Online. Cancel My Membership by Phone. We are here to provide the best secure quality customer service available. Friendly and Knowlegdable Staff. We're on...
