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Customer Crossroads

At the crossroads of customer experience, insight and innovation. Twice weekly posts include tools and tactics. Free e-book on planning qualitative research.

http://www.customercrossroads.com/

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At the crossroads of customer experience, insight and innovation. Twice weekly posts include tools and tactics. Free e-book on planning qualitative research.
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Customer Crossroads | customercrossroads.com Reviews

https://customercrossroads.com

At the crossroads of customer experience, insight and innovation. Twice weekly posts include tools and tactics. Free e-book on planning qualitative research.

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Customer Crossroads: The explainer, a new and valuable cultural role: but not well compensated

http://www.customercrossroads.com/customercrossroads/2015/03/the-explainer-a-new-and-valuable-cultural-role-but-not-well-compensated.html

Write Better Surveys Now. Laquo; Better brainstorming: a new video series. Don't be evil with confusing instructions and other gotchas. I'm talking to you SaaS providers ». The explainer, a new and valuable cultural role: but not well compensated. A role that is not much talked about is the explainer. Explainers are not experts in the fields they explain, so much as they are interpreters of difficult material that the rest of us can then digest. Malcolm Gladwell is the standard carrier for this b...Which...

2

Customer Crossroads: Susan Abbott - Professional Speaking

http://www.customercrossroads.com/customercrossroads/susan-abbott-professional-speaking.html

Write Better Surveys Now. Susan Abbott - Professional Speaking. What's here - everything you need to bring Susan in as a speakerfor your event! A one-sheet on Susan Abbott can be downloaded by Download SAbbott Speaker One Sheet October 2013. Bringing Insight to Innovation. Use the tools consultants use to think creatively about your own life and your own goals. Fun, engaging, interactive, and empowering for any audience. Popular with independent consultants who need to build personal profile in order to ...

3

Customer Crossroads: Don't be evil with confusing instructions and other gotchas. I'm talking to you SaaS providers

http://www.customercrossroads.com/customercrossroads/2015/04/dont-be-evil-benefitting-from-confusing-instructions-or-forgetfulness-is-not-a-way-to-build-advocacy.html

Write Better Surveys Now. Laquo; The explainer, a new and valuable cultural role: but not well compensated. The internet of things: will there be terms and conditions? Don't be evil with confusing instructions and other gotchas. I'm talking to you SaaS providers. We all want brand advocates, dont we? Theres nothing better than word of mouth and personal recommendations to build loyal customers. Heck, the widely adopted Net Promoter Score. Including lead capture and e-mail. When I look at my annual costs ...

4

Customer Crossroads

http://www.customercrossroads.com/customercrossroads/page/2

Write Better Surveys Now. E-mail should be friendlier: email marketing crimes you should avoid. E-mail marketing is big, big stuff these days. Possibly bigger than ever, as it has become so difficult to reach overloaded people. When people let you into their inbox, you really should treat them with a little respect. Here are a few of the things Im not liking right now, (and hoping to heck I am not guilty of the same.). And this from a specialist in e-mail marketing, no less. I have a couple of modest lit...

5

Customer Crossroads

http://www.customercrossroads.com/customercrossroads

Write Better Surveys Now. Innovation in Online Travel Bookings: Get Inspired by Lufthansa. I have just finished booking a trip with Lufthansa for the first time, and have to say their online booking system is really great. For a first time user, it was pretty easy to navigate and understand. Two things stood out for me as innovations that might give you inspiration for your own online operations. 1] Make me an offer. 2] Instant membership card. How can you offer your own customers similar ideas? Conversa...

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LINKS TO THIS WEBSITE

people2peopleservice.com people2peopleservice.com

People To People Service: Customer Service Blog, Customer Service Tips: Is Every Employee Responsible For Customer Service?

http://www.people2peopleservice.com/2012/05/is-every-employee-responsible-for.html

Tuesday, May 22, 2012. Is Every Employee Responsible For Customer Service? Becky Carroll, author of "The Hidden Power of Your Customers", posted this on Twitter today:. Should it be the responsibility of every employee to take care of customers in some way? What do you think? June 5, 2012 at 8:56 AM. Great column, Becky. On the other hand, all employees should be reminded that they represent the company at all times (especially when wearing logoed clothing, which guys have a way of doing after hours)&#46...

people2peopleservice.com people2peopleservice.com

People To People Service: Customer Service Blog, Customer Service Tips: What Should I Do With My Life?

http://www.people2peopleservice.com/2012/08/what-should-i-do-with-my-life.html

Monday, August 27, 2012. What Should I Do With My Life? It’s a daunting question that just about every person has asked at one point. It’s a question I’d like to address here because whatever you end up doing, it involves being of service to customers and the community. Don’t do it for the money. Wake up loving what you do. What do you look forward to doing when you wake up in the morning? When you’re not doing what you love, you’re doing a disservice to the people you are supposed to be help...Is Every ...

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The Qualitative Research Blog: October 2009

http://onqualitativeresearch.blogspot.com/2009_10_01_archive.html

The Qualitative Research Blog. On what goes on behind the one way mirror.stories about qual research and more. Zeitgeist - 'the spirit of our times'. Oct 29, 2009. The discounted customer experience - Bathroom Blogfest 2009. The bathroom blogfest started a couple of years ago with - a bunch of global women bloggers narrating their good…bad…and ugly experiences around restrooms. The theme this year is a bit more inclusive - ‘Flushing the Recession and Plunging into Forgotten Spaces.’. That time was one th...

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The Bathroom Experience | ¡Hola! Oi! Hi!

https://transcultural.wordpress.com/2007/11/01/the-bathroom-experience

Found in Translation – Transcultural comments and marketing. I learned how to plumb! November 1, 2007. This year I’m proud to be participating in the. With my fellow bloggers (who I’ll list below), where we document our bathroom experiences. I decided to visit and talk about the bathroom of a small business since I figured that there wouldn’t be much to talk about if I visited bathrooms of luxurious department stores and restaurants in NY since they’re all gorgeous and flawless. 8212;——&#8212...CB Whitte...

people2peopleservice.com people2peopleservice.com

People To People Service: Customer Service Blog, Customer Service Tips: Leadership and Service

http://www.people2peopleservice.com/2012/06/leadership-and-service.html

Wednesday, June 27, 2012. When I was working at Nordstrom I had a coworket who didn't say very much, but I learned so much about customer service from her actions. I saw how she treated customers and how those customers appreciated the service she provided. They always came back and asked for her help. Eventually she became a manager and became very successful in her position. So what else makes for a good leader? Regardless of your education or experience, everybody has the potential to be a great leade...

people2peopleservice.com people2peopleservice.com

People To People Service: Customer Service Blog, Customer Service Tips: Emotional Intelligence Is Vital to Business Success

http://www.people2peopleservice.com/2014/03/emotional-intelligence-is-vital-to.html

Saturday, March 15, 2014. Emotional Intelligence Is Vital to Business Success. The other day I attended a workshop on Emotional Intelligence (EQ), and wrote about it on another blog. Subscribe to: Post Comments (Atom). 2 Ways To Subscribe For Free. Subscribe in a reader. Enter your email address:. How Studying Psychology Can Help In Business. What Should I Do With My Life? Before You Start a Career in Business. Is Every Employee Responsible For Customer Service? Church of the Customer.

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People To People Service: Customer Service Blog, Customer Service Tips: Content Counts, But Relationships Rule in B2B Marketing

http://www.people2peopleservice.com/2014/03/content-counts-but-relationships-rule.html

Sunday, March 30, 2014. Content Counts, But Relationships Rule in B2B Marketing. The Changing B2B Marketing Environment. As a marketer, you are able to tap into up-to-the minute information about how your prospects are interacting with your content. You know whether they clicked on the link from your last email, and if they downloaded your white paper. You gain insights on your prospect and they start to trust your company based on your quality, insightful content. The bottom line is: In the B2B world, p...

people2peopleservice.com people2peopleservice.com

People To People Service: Customer Service Blog, Customer Service Tips: How The Digital Mailroom Can Keep Customers Happy

http://www.people2peopleservice.com/2014/03/how-digital-mailroom-can-keep-customers.html

Friday, March 21, 2014. How The Digital Mailroom Can Keep Customers Happy. Photo Credit: Adrian M. on Flickr. 1) Staff Can Access The Mailroom From Any Location. 2) It Keeps Documents Organised And Safe. 3) Speeds Up Customer Response Time. 4) Improves Accuracy And Reduces The Chance Of Error. Not only is information transmitted more likely to be accurate, there is less room for human error, so the quality of customer service will also improve as less mistakes are made. Small human errors in processi...

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What is the definition of Good Credit? Most lenders will agree there is no single definition for "good credit" and FICO score, alone, is not an indicator or "good credit". However, most lenders will base a "first look" at FICO score. Individuals and businesses deemed credit-worthy with "good credit" will usually share the following characteristics:. Several years of credit history. A good payment history with few, if any delinquencies or other problems repaying debt obligations. Customer Credit Finance i...

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Customer Credit Solutions | Customer Financing with No Credit Check

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Customer Crossroads

Write Better Surveys Now. Innovation in Online Travel Bookings: Get Inspired by Lufthansa. I have just finished booking a trip with Lufthansa for the first time, and have to say their online booking system is really great. For a first time user, it was pretty easy to navigate and understand. Two things stood out for me as innovations that might give you inspiration for your own online operations. 1] Make me an offer. 2] Instant membership card. How can you offer your own customers similar ideas? Conversa...

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CustomerCrowd – Just another WordPress site

Just another WordPress site. ADVANCED . STRONG. The Optimizer, an easy to customizable multi-purpose theme with lots of powerful features. February 28, 2017. Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

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