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CUSTOMERFIRSTCONSULTING.CA

Customer First Consulting

Customer First Consulting helps businesses drive profits, reduce operating costs and deliver outstanding customer service.

http://www.customerfirstconsulting.ca/

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Customer First Consulting | customerfirstconsulting.ca Reviews

https://customerfirstconsulting.ca

Customer First Consulting helps businesses drive profits, reduce operating costs and deliver outstanding customer service.

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customerfirstconsulting.ca customerfirstconsulting.ca
1

Customer First Consulting

http://www.customerfirstconsulting.ca/services

It doesn’t matter where you work, we are all in the business of customer service. Customer First Consulting delivers quality training programs, using a holistic approach towards addressing the key issues in your organization. Through careful analysis we will help find the causes of employee turnover and improve customer satisfaction. While a company can generate results without a complete plan, any results achieved will likely be temporary and lack sustainability.

2

Customer First Consulting

http://www.customerfirstconsulting.ca/about.html

I have spent my entire career in a customer service capacity. In the early days I was a front-line employee, interacting with customers and honing my skills in a variety of roles and venues. I have spent thousands of hours perfecting the art of service excellence and after hearing numerous stories of customer service gone wrong and being on the receiving end of disappointing and frustrating service, I knew that these companies could do better. Most organizations understand that they need to keep their cu...

3

Customer First Consulting

http://www.customerfirstconsulting.ca/trends.html

According to Shane Gibson, executive vice-president of Knowledge Brokers International, the main reasons why customers don’t return, can be attributed primarily to the following: customer complaints that are handled improperly (14%) the indifferent attitude of management and staff (68%) and concerns regarding price (9%). These numbers are significant, since boosting customer retention by as little as two per cent has the same effect on profits as cutting costs by 10 per cent.

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230 Wyse Road, Suite 6. Dartmouth, NS, B3A 1M9. Welcome to customer first financing. We appreciate your business and handle all applications with confidentiality and respect. Whatever your financing needs we welcome your application. At Customer First you are not just an applicant you're a Customer. 230 Wyse Road, Suite 6 Dartmouth, NS, B3A 1M9. Tel: 902.461.0248. Toll Free: 844.870.0248. Fax: 902.466.7737.

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