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customerfocusconsult.com

Customer Service Consulting | Create Legendary Customer Service

http://www.customerfocusconsult.com/customer-service-consulting.htm

Phone: (416) 465-0800 -. Customer Service Consulting with a Difference . My customer service consulting services help you get a better view of the needs of the customers you serve so that you can align your organization to better respond to these needs. I invite you to put my customer service consulting services to work for your organization - creating legendary customer service! 10 Fundamentals designed to create a culture of continuous service improvement. 1 Make a commitment to service. The results ar...

customerfocusconsult.com

Customer Retention | Improving | Customer Focus

http://www.customerfocusconsult.com/customer-retention.htm

Phone: (647) 498-4121 -. Improving Customer Retention Is Vital To Profitability and Growth. Why customer retention is so important. Is vital to any organization because a slight reduction (5%) in the customer defection rate has a disproportionately positive effect on profitability (depending on the cost of acquisition, ranging between 25 and 80%! Relies on the combination of the following:. High satisfaction with product performance and customer service. High intention to continue to do business with you.

customerfocusconsult.com

Customer focus consultant gets results

http://www.customerfocusconsult.com/differentiators.htm

Comprehensive approach tailored to my client’s unique needs and circumstances. Balance between results focus and people orientation, to improve agility and build a Customer Focused operating environment and culture. Focus on near-term improvement results first—then begin chiselling at the larger systemic issues. Action-Learning approach (continuous learning from and during improvement initiatives). Voice of the Customer. When I can help. 2003 Customer Focus Consulting.

customerfocusconsult.com

Customer satisfaction measurement process

http://www.customerfocusconsult.com/customer-satisfaction-measurement.htm

Phone: (416) 465-0800 -. Customer Satisfaction Measurement Process. If you don't measure it, you cannot manage it. This time-tested adage certainly applies to the management of customer satisfaction and retention. One of the most common mistakes is that service quality improvement initiatives are started or maintained without a sound business case for making investments in making things better for the customer and retaining the right customers. This requires capturing the Voice of the Customer. Provides ...

customerfocusconsult.com

Customer Service Consultant | Helping You Create Legendary Customer Service

http://www.customerfocusconsult.com/customer-service-consultant.htm

Phone: (416) 465-0800 -. Sign Up for our Free White Paper. Put a Customer Service Consultant to Work for your Firm … Creating Legendary Customer Service. As your customer service consultant. I help you get a better view of the needs of the customers you serve, and help you better align your organization to respond to these needs. With best practice learning and my experience as an internationally experienced customer service consultant. You will soon be creating Legendary Service. 4 Listen to customers.

customerfocusconsult.com

Top customer focus consulting brings measurable results

http://www.customerfocusconsult.com/whatido.htm

My customer focus consulting brings results. Who my clients are. That they must distinguish themselves from the competition through an exemplary focus on customer and employee needs and satisfaction, while ensuring that their standards remain at or above the level of the competition. I partner with clients to achieve these goals. Represent the voice of the customer, help maintain customer focus and act as an objective organizational catalyst. Voice of the Customer. When I can help.

customerfocusconsult.com

Use customer satisfaction consulting to get results

http://www.customerfocusconsult.com/results.htm

What It Does …. Linking the customer to results leads to observable, measurable improvement of what matters to the customer - their own satisfaction. Results are managed with relevant methods and metrics. How You Know You Need It…. Organization is focused on service quality improvement programs rather than on outcomes (activities versus results focus). With customer satisfaction consulting, you'll see results. Voice of the Customer. When I can help. 2003 Customer Focus Consulting.

customerfocusconsult.com

Top customer focus consulting brings measurable results

http://www.customerfocusconsult.com/free-consultation.htm

Request a Free Consultation Call. Discuss issues with me or ask for suggestions and ideas. There is no obligation. You benefit from my 25 year experience which is both wide (two dozen industries) and deep. Additionally, you will learn about 10 things to consider when your goal is to move up the S-curve from providing transactional customer service to a whole-organization focus on the customer. Marked are required fields. Solve 2 3 =. Voice of the Customer. When I can help. 2003 Customer Focus Consulting.

customerfocusconsult.com

Customer service seminars and workshops

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Phone: (416) 465-0800 -. Customer Service Seminars and Workshops. Improving Day-to-Day Customer Service in Tough Economic Times, without Breaking the Bank? Yes, that can be done – for under $10,000 in fees! When your competition slashes customer service and other budgets, but customers more than ever need good service, make sure that your customers don't suffer unnecessarily from service irritants. For each Moment of Truth improvement opportunities are brainstormed and barriers to improvement are noted.