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Consumer Experience Mediation Home

IT'S A COMMUNICATION THING. BY: L RANDY DREW.

http://www.customerrex.com/

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CONTACTS AT CUSTOMERREX.COM

Lawrence R Drew

PO B●●●●7576

Bu●●nk , California, 91510

UNITED STATES

1818●●●●0007
Cu●●●●●●●●●@LRDrew.com

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Lawrence R Drew

PO B●●●●7576

Bu●●nk , California, 91510

UNITED STATES

1818●●●●0007
Cu●●●●●●●●●@LRDrew.com

View this contact

Lawrence R Drew

PO B●●●●7576

Bu●●nk , California, 91510

UNITED STATES

1818●●●●0007
Cu●●●●●●●●●@LRDrew.com

View this contact

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Consumer Experience Mediation Home | customerrex.com Reviews
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IT'S A COMMUNICATION THING. BY: L RANDY DREW.
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Consumer Experience Mediation Home | customerrex.com Reviews

https://customerrex.com

IT'S A COMMUNICATION THING. BY: L RANDY DREW.

INTERNAL PAGES

customerrex.com customerrex.com
1

Consumer Experience Mediation Insights

http://www.customerrex.com/Insights.html

IT'S A COMMUNICATION THING. BY: L RANDY DREW. Failing to measure is a measure of failure. Hat gets measured gets improved. Attern of Pain Principle. Suggests , bad news first, when setting expectations. Suggests, every company has blind spots that only an outsider can see. Statistics are automatically skewed, similar to the H. Eisenberg Uncertainty Princip le. The act of viewing the subject begins to improve the process. Good news, yes . However, watch for a data lag shortly thereafter .

2

Consumer Experience Mediation About_L_Randy

http://www.customerrex.com/About_L_Randy.html

IT'S A COMMUNICATION THING. BY: L RANDY DREW. Wh at's your Definition of Success? Planning leads to elegant solutions ; and elegant solutions lead to inspired execution. Randy has been known to build a box, just to have something new. To think outside of. His energy come. S from his passion for CEM (Consumer Experience Mediation), and his vision of. Mediation changing the ways in which indus try-leading companies approach their customers. How might that be accomplished? Los Angeles Food Bank.

3

Consumer Experience Mediation Consumer_Experience_

http://www.customerrex.com/Consumer_Experience_.html

IT'S A COMMUNICATION THING. BY: L RANDY DREW. Customer Retention is an investment, not an expense. Improve customer satisfaction by reevaluating customer touch points as CEM opportunities. Reduce client churn rates by systematically educating your customers, and aligning expectations. Reduce client stressors, by employing conversational scripts and dialogues. What if o rganizations. Like the Better Business Bureau. Heard that you had hired a Consumer Experience Mediator, trai ned by. Hat if it were true?

4

Consumer Experience Mediation Solutions

http://www.customerrex.com/Solutions.html

IT'S A COMMUNICATION THING. BY: L RANDY DREW. YOUR SOLUTIONS YOUR WAY.

5

Consumer Experience Mediation Customers

http://www.customerrex.com/Customers.html

IT'S A COMMUNICATION THING. BY: L RANDY DREW. THE THINGS PEOPLE SAY. Randy Drew is the "Go to Guy" in an organization. His calm competency brings even the most highly charged situation under control. I am impressed with his people skills and his ability to communicate the most complex concepts appropriately to the audience he is addressing. His integrity is unimpeachable and I would hire him for any mid-level executive position and would be comfortable he would competently complete his tasks. Congratulat...

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