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1

Customer Service Commitment: An Experience

http://www.customerservicehero.com/article_6.htm

Customer Service Commitment: An Experience. It's rare that I go to a restaurant that provides pagers to accommodate its wait-times. You see I'm just not that patient. It's also been my experience that when customers are waiting, some restaurant staffs take their seated guests for granted. Not this place thoughâ even with its share of problems. We flagged Sean down. He was still smiling but apologetic. "I'm sorry it's taking so long. We're really busy," he told us. "I just checked on your ...Thirty-five m...

2

7 Ways to Keep Your Promises and Build Customer Trust

http://www.customerservicehero.com/article_5.htm

7 Ways to Keep Your Promises and Build Customer Trust. Trainer's Note: Feel free to reproduce and distribute this article to managers. I was driving on the highway the other day and noticed the billboard advertisement had changed. Facing me, and all the other motorists who drive that stretch of the road, was a mouth-watering display of fine dining: an elegant dinner spread out on a table covered in a white tablecloth. The words "Room Service" were written along the bottom. According to my neighbor, the h...

3

Customer Service Speakers

http://www.customerservicehero.com/speakers.htm

5 Customer Service Speakers. Bob Farrell, a motivational speaker on customer service and former restaurant magnate, put his theories of service excellence to video with his training videos Give 'em the Pickle, The Leadership Pickles! And What's Your Pickle? Cindy is passionately committed to helping organizations build long-term, profitable relationships with their customers, their leaders and their employees through keynote presentations, executive coaching, leadership training and strategic design.

4

What's Your Pickle?

http://www.customerservicehero.com/whats_your_pickle_330.htm

Here are four great ways to determine What's Your Pickle? What they'll need next. A MEDIA PARTNERS release. Languages: English, Spanish, Portuguese. Bob Farrell is back! And he's more fun than ever. This time he takes a trip around the country in search of the special talents of his "world-class pickle givers". You'll be inspired by the truths an stories he discovers. If you look and you listen, your customers will tell you what your pickle is.". 1 What's Your Pickle? 1 What's Your Pickle?

5

The 9 Musts of Customer Recovery

http://www.customerservicehero.com/article_3.htm

The 9 Musts of Customer Recovery. Trainers Note: Feel free to reproduce and distribute this article to managers. Take off your manager's hat for a moment. Think of yourself as an upset customer, walking into your place of business and interacting with your staff. Would your employees treat you with understanding, patience and respect? Would they treat you as a valued guest who has a problem to be solved? Would they go out of their way to turn you into a satisfied customer? The biggest argument I hear abo...

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25 Capabilities for Exceptional Customer Service [infographic] - Coach Train Learn : Coach Train Learn

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Executive, Management and Team Coaching. Leadership and Management Development. You are here: Home. Raquo; Customer Service. Raquo; 25 Capabilities for Exceptional Customer Service [infographic]. 25 Capabilities for Exceptional Customer Service [infographic]. August 2, 2013. Great visual info on customer service from Customer Service Hero. Go on, pin it up on your wall (and use it, of course! Filed in: Customer Service. RSS Feed for This Entry. Click here to cancel reply. You must be logged in.

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