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Customer Service Summit - The Organization of Customer Service Leadership Innovation

The Customer Service Summit is the nation's top leaders in customer service management who meet monthly to share top ideas and best practices in the pursuit of excellence.

http://www.customerserviceleaders.org/

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Customer Service Summit - The Organization of Customer Service Leadership Innovation | customerserviceleaders.org Reviews

https://customerserviceleaders.org

The Customer Service Summit is the nation's top leaders in customer service management who meet monthly to share top ideas and best practices in the pursuit of excellence.

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1

Customer Service Summit - The Organization for Customer Service Leaders

http://www.customerserviceleaders.org/topics.html

The Organization for Customer Service Leaders. The actual topics for each group's meeting are driven by the members themselves but here are some examples. Customer Service Group Management. Best practices and benchmarking with other customer service groups. Better aligning and measuring of customer service efficacy. Managing and getting the most of service staff. Leveraging the Latest Customer Service Mgt. Technologies. Candid experiences and preferences in customer service systems. Tom Herron, VP, NFRC.

2

Customer Service Summit - The Organization for Customer Service Leaders

http://www.customerserviceleaders.org/members.html

The Organization for Customer Service Leaders. Partial List of Members and Speakers. 1) Example Larger Companies:. Accenture, Julio Hernandez, Director of CRM Global Services Line. Agilent Technologies, John Prouty, Strategic Customer Experience Manager. Arise Virtual Solutions, Carmine Izzi, VP and General Manager, Client Results. Barclays Capital, Neil Rebeugeot, COO of Project Controls and Workplace Management. BellSouth, Todd Stephens, Director of the Services Group. Charles Schwab, Mark Helliker, SVP.

3

Customer Service Summit - The Organization for Customer Service Leaders

http://www.customerserviceleaders.org/new.html

The Organization for Customer Service Leaders. Our Newest Member Features. 1 Completion Certificates Leading to Professional Certification. We now provide professional accreditation (Certified Chief Customer Officer or CCCO which you may place after your name) for the top echelon of Customer Service execs dedicated to excellence. There is no cost (included in your membership) and the qualification details are here. 2 Site Visits to Exchange Best Ideas. 3 Monthly Executive Summaries from Meetings. Also ne...

4

Customer Service Summit - The Organization for Customer Service Leaders

http://www.customerserviceleaders.org/schedule.html

The Organization for Customer Service Leaders. All webconferences begin at 12 noon Eastern unless noted below and are also both recorded and summarized for our international members and those with schedule conflicts. 1/9/15, 2/6/15, 3/6/15, 4/3/15, 5/1/15, 6/5/15, 7/24/15, 8/11/15, 9/11/15, 10/2/15, 11/6/15, 12/4/15. 1/8/16, 2/5/16, 3/4/16, 4/1/16, 5/6/16, 6/3/16, 7/8/16 (2pm), 8/5/16, 9/2/16, 10/7/16, 11/4/16, 12/2/16. Recent and Upcoming Speakers. Susan Waring, EVP and Chief Admin Officer. Presenting: ...

5

Customer Service Summit - The Organization for Customer Service Leaders

http://www.customerserviceleaders.org/about.html

The Organization for Customer Service Leaders. The Customer Service Summit was created by Customer Service execs who wanted to take the next step beyond conferences and events which present ideas but little camaraderie or accountability. By creating the invitation-only summit where only the best are invited, it is possible to share best practices, experiences and insights in a candid, open environment while holding each other accountable for excellence. Ask a Live Question Now. 1200 Abernathy Rd, 17th Fl.

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The Organization of Customer Service Leadership Innovation. Exchange what is working, what is not, strategies and top ideas. Build a powerful network of top execs committed to each other's success. Learn how to Outperform from other respected leaders who outperform. Exchange best practices with an elite Who's Who peer group. We touch base with members monthly to determine key projects you are working on where it would be useful to get input and this sets the agenda for the members-only discussions.

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