The Aspect Customer Service Trends 2011 study investigates European consumers experiences and expectations of customer service, and their attitudes towards and usage of new media channels. The study provides important information on the developments in customer service quality from the customer perspective.
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The Aspect Customer Service Trends 2011 study investigates European consumers experiences and expectations of customer service, and their attitudes towards and usage of new media channels. The study provides important information on the developments in customer service quality from the customer perspective.
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Customer Service Trends
Aspect Quality Management 2009. The Aspect Customer Service Trends 2011 survey investigates European consumers’ experiences and expectations of customer service, as well as their attitudes towards – and usage of – new media channels. The study is able to provide important information to contact centre managers on the developments in customer service quality from the customer perspective. Register here to get a complimentary copy of the study via email. 2011 Aspect Software, Inc. Andorra, Principality of.
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