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Customer Service Voodoo | Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies

Brandon Caudle is a "People Person in a Digital World." After graduating from Florida State University, he decided to travel the world, so he found a willing sponsor in his Uncle Sam. Several years of working outdoors in pouring rains and muddy fields convinced him that he needed to escape the boiling summers and freezing…

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Customer Service Voodoo | Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies | customerservicevoodoo.wordpress.com Reviews
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Brandon Caudle is a People Person in a Digital World. After graduating from Florida State University, he decided to travel the world, so he found a willing sponsor in his Uncle Sam. Several years of working outdoors in pouring rains and muddy fields convinced him that he needed to escape the boiling summers and freezing…
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Customer Service Voodoo | Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies | customerservicevoodoo.wordpress.com Reviews

https://customerservicevoodoo.wordpress.com

Brandon Caudle is a "People Person in a Digital World." After graduating from Florida State University, he decided to travel the world, so he found a willing sponsor in his Uncle Sam. Several years of working outdoors in pouring rains and muddy fields convinced him that he needed to escape the boiling summers and freezing…

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customerservicevoodoo.wordpress.com customerservicevoodoo.wordpress.com
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Thank You For Your Feedback, We Should Respond In The Next 3 Business Days | Customer Service Voodoo

https://customerservicevoodoo.wordpress.com/2012/06/14/thank-you-for-your-feedback-we-should-respond-in-the-next-3-business-days

Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies. Remembering the Ultimate Service. Moving at the Speed of the Customer →. Thank You For Your Feedback, We Should Respond In The Next 3 Business Days. June 14, 2012. I learned a great trick from a guy named Bill Auvil when he was a vendor to my company. Over breakfast at a conference, he shared that he makes it a point to answer every email he receives during the day before he goes to sleep. Are Your Arms Folded A...

2

Are Your Arms Folded Across Your Chest? | Customer Service Voodoo

https://customerservicevoodoo.wordpress.com/2009/02/15/are-your-arms-folded-across-your-chest

Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies. The Economy Is Out Of Control, But You Don’t Have To Be. Why Is Craigslist So Successful? Are Your Arms Folded Across Your Chest? February 15, 2009. Over the next few weeks, as I checked on him before going to bed, I noted that sometimes he had his arms folded across his chest and sometimes he did not. Did it mean anything? He is unaware, it causes no harm and it makes me laugh. As it turned out, the person was ...

3

Moving at the Speed of the Customer | Customer Service Voodoo

https://customerservicevoodoo.wordpress.com/2012/07/03/moving-at-the-speed-of-the-customer

Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies. Thank You For Your Feedback, We Should Respond In The Next 3 Business Days. Moving at the Speed of the Customer. July 3, 2012. Great Customer Service is always quick and responsive, right? In another case, my insurance company has been trying to up sell me on different products. I am no hurry to spend more money, even though I suppose that I could use additional insurance (who couldn’t, right? My agent has been ...

4

“Customers” | Customer Service Voodoo

https://customerservicevoodoo.wordpress.com/customers

Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies. In 2007, I started blogging under the title called, “They Talk Back.” I did so because Customers. Are the ultimate challenge in business. They demand things, they return items, they talk back to us. Yes, they can be difficult. However, they are also the sole reason for our existence! We cannot exist as a business without them and so we need them. I feel very strongly about Customer Service. Moving at the Speed o...

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Customer Service Voodoo | Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies

https://customerservicevoodoo.wordpress.com/about

Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies. As an industry expert on Customer Service, Brandon has authored several books, Customer Service Voodoo. And Top 10 Leadership Strategies to Build an Exceptional Team. Brandon provided a fresh, dynamic, approach to a relevant topic. Brandon is an excellent speaker and easily engages the audience. Brandon Caudle delivers the message with passion and humor. I wish everyone I do business with would listen to him!

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yourcallisveryimportant.blogspot.com yourcallisveryimportant.blogspot.com

"Your call is very important to us": May 2008

http://yourcallisveryimportant.blogspot.com/2008_05_01_archive.html

Tuesday, May 20, 2008. This call is being monitored. From time to time, when my company is mentioned in a TV segment, I try to obtain the clip from VMS, a company that can find the clip for you and provide it in a digital format. It's a pretty handy service but over three years of working with them, I've had spotty customer service and often slow delivery times on time-sensitive projects. But nothing quite like this has ever happened. 8220;I sent another email to rush the order. Two more emails sent Frid...

yourcallisveryimportant.blogspot.com yourcallisveryimportant.blogspot.com

"Your call is very important to us": Service that should be copied

http://yourcallisveryimportant.blogspot.com/2008/06/service-that-should-be-copied.html

Tuesday, June 3, 2008. Service that should be copied. I'm sure anyone who works in an office, like me, is plagued by the fear of technology failing at inopportune moments. In my office, our printer is notoriously finicky. This is a major problem for me since I provide all sorts of printed materials to co-workers and customers. So when the printer fails, I kind of panic. There, there. It's going to be okay. We'll make your printer good as new! Now, how about a cookie? Subscribe to: Post Comments (Atom).

yourcallisveryimportant.blogspot.com yourcallisveryimportant.blogspot.com

"Your call is very important to us": Management to the Maxx

http://yourcallisveryimportant.blogspot.com/2008/06/at-checkout-counter-of-tj-maxx-other.html

Wednesday, June 11, 2008. Management to the Maxx. At the checkout counter of TJ Maxx the other day, I witnessed a conversation between a manager and a young sales associate that should never have taken place at all, much less in front of paying customers. Although I did not hear the entirety of the conversation, I caught the most important part:. But she asked to speak to a manager.". Well, I'm out in back with the guy who's trying to fix my computer. I don't have time for this! Tell her I'm busy!

yourcallisveryimportant.blogspot.com yourcallisveryimportant.blogspot.com

"Your call is very important to us": High__ _____ wire___ _______ ______ performance

http://yourcallisveryimportant.blogspot.com/2008/06/high-wire-performance.html

Tuesday, June 17, 2008. There is a T-Mobile ad. Running on TV right now that bugs me for a couple of reasons. The ad is about a transient, couchsurfing twentysomething who spends the 30-second spot gushing about the great coverage he gets from T-Mobile in whatever disparate corner of America he happens to find himself in. You want me to pick up a man on a farm? Ohhh pick up some. From the man at the farm. Yeah, I guess that makes more sense."). Or in the Southeast. You're getting married to my boyfriend?

yourcallisveryimportant.blogspot.com yourcallisveryimportant.blogspot.com

"Your call is very important to us": This call is being monitored

http://yourcallisveryimportant.blogspot.com/2008/05/this-call-is-being-monitored.html

Tuesday, May 20, 2008. This call is being monitored. From time to time, when my company is mentioned in a TV segment, I try to obtain the clip from VMS, a company that can find the clip for you and provide it in a digital format. It's a pretty handy service but over three years of working with them, I've had spotty customer service and often slow delivery times on time-sensitive projects. But nothing quite like this has ever happened. 8220;I sent another email to rush the order. Two more emails sent Frid...

yourcallisveryimportant.blogspot.com yourcallisveryimportant.blogspot.com

"Your call is very important to us": August 2008

http://yourcallisveryimportant.blogspot.com/2008_08_01_archive.html

Wednesday, August 6, 2008. How to avoid a "miffed" customer. There's nothing like realizing the birthday party you were invited to weeks ago is just days away. Not to mention having the perfect gift in mind and knowing that the monogrammed item you want to give most likely will not arrive in time for the event. Well, there are in fact worse things that can happen. As promised, said package arrived within the next few days – yippee! The bag I ordered, in the right color and size! 8221; I clarified the &#8...

yourcallisveryimportant.blogspot.com yourcallisveryimportant.blogspot.com

"Your call is very important to us": They've been spending most their lives livin' in an Amish Paradise

http://yourcallisveryimportant.blogspot.com/2008/07/this-past-weekend-i-traveled-to-heart.html

Thursday, July 10, 2008. They've been spending most their lives livin' in an Amish Paradise. This past weekend, I traveled to the heart of Amish country. As we approached the front door, we were appalled by a sign declaring that NO breakfast was served on Sundays. Bewildered, we debated whether to find another restaurant, but decided in the end that we could, if we must, skip straight to lunch. It was just before 11:00 am when our party of 10 (plus baby Jack) was seated. Points accusingly in my direction:.

yourcallisveryimportant.blogspot.com yourcallisveryimportant.blogspot.com

"Your call is very important to us": July 2008

http://yourcallisveryimportant.blogspot.com/2008_07_01_archive.html

Thursday, July 10, 2008. They've been spending most their lives livin' in an Amish Paradise. This past weekend, I traveled to the heart of Amish country. As we approached the front door, we were appalled by a sign declaring that NO breakfast was served on Sundays. Bewildered, we debated whether to find another restaurant, but decided in the end that we could, if we must, skip straight to lunch. It was just before 11:00 am when our party of 10 (plus baby Jack) was seated. Points accusingly in my direction:.

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Customer Service Voodoo | Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies

Exploring the mystique behind Customer Service – Stories, Tips, Tricks, Hints and Strategies. As an industry expert on Customer Service, Brandon has authored several books, Customer Service Voodoo. And Top 10 Leadership Strategies to Build an Exceptional Team. Brandon provided a fresh, dynamic, approach to a relevant topic. Brandon is an excellent speaker and easily engages the audience. Brandon Caudle delivers the message with passion and humor. I wish everyone I do business with would listen to him!

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Very Effective Customer Service Training. Welcome to Shepard Virtual Training. Shepard VT is a web-based training solution focused on bringing you and your organization some of the best training in a format that is fresh, innovative and very effective. Experience a sample of our training by clicking on the Take a Tour button or just click the Join Now button above to get started today. Meet Shep Hyken and experience one of the most entertaining and best examples of customer service on the planet.

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Help Wanted, Help Found

Help Wanted, Help Found. Heather and guest bloggers evaluate customer service experience from every angle. Includes creative solutions for customer service experiences and musings on how the way we serve others impacts us personally and professionally. Thursday, October 27, 2011. Please visit my other blog: Live Your Love Out Loud. Links to this post. Friday, July 15, 2011. Help Found: Kashi Foods. My caboose isn't this.*ahem*.luxurious from salads y'all! Sometimes share them with my actual friends. ...

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