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Customer TouchPoints

Friday, May 29, 2009. The Role of Technology in a Company. So, on this beautiful Monday morning in New Jersey, it's time we started to think about the role of technology in a company. I used to spend hours talking to engineers about how to work around functionality gaps in their feature set. I never thought outside the "technology box". I was just concerned about how to make something work the way I wanted it to work. 1 What is my client trying to achieve with technology deployments? Was support in place?

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Customer TouchPoints | customertouchpoints.blogspot.com Reviews
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Friday, May 29, 2009. The Role of Technology in a Company. So, on this beautiful Monday morning in New Jersey, it's time we started to think about the role of technology in a company. I used to spend hours talking to engineers about how to work around functionality gaps in their feature set. I never thought outside the technology box. I was just concerned about how to make something work the way I wanted it to work. 1 What is my client trying to achieve with technology deployments? Was support in place?
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Customer TouchPoints | customertouchpoints.blogspot.com Reviews

https://customertouchpoints.blogspot.com

Friday, May 29, 2009. The Role of Technology in a Company. So, on this beautiful Monday morning in New Jersey, it's time we started to think about the role of technology in a company. I used to spend hours talking to engineers about how to work around functionality gaps in their feature set. I never thought outside the "technology box". I was just concerned about how to make something work the way I wanted it to work. 1 What is my client trying to achieve with technology deployments? Was support in place?

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1

Customer TouchPoints: May 2009

http://customertouchpoints.blogspot.com/2009_05_01_archive.html

Friday, May 29, 2009. The Role of Technology in a Company. So, on this beautiful Monday morning in New Jersey, it's time we started to think about the role of technology in a company. I used to spend hours talking to engineers about how to work around functionality gaps in their feature set. I never thought outside the "technology box". I was just concerned about how to make something work the way I wanted it to work. 1 What is my client trying to achieve with technology deployments? Was support in place?

2

Customer TouchPoints: March 2009

http://customertouchpoints.blogspot.com/2009_03_01_archive.html

Friday, March 27, 2009. So, What is a Customer Touchpoint? OK, so I said I was going to write this yesterday (3/26). Sorry about that, you know how the day sometimes gets away from you. But, here I am today, and let's get started. So, I said I was going to handle 3 topics on my blog today. Topic 1 - What is a customer touchpoint? The high level definitition is. Anything that touches your customer. Touchpoints can be broken down into two categories -. Topic 2 - Purpose of the Customer TouchPoints Blog.

3

Customer TouchPoints: The Importance of Customer Touchpoints

http://customertouchpoints.blogspot.com/2009/04/importance-of-customer-touchpoints.html

Saturday, April 11, 2009. The Importance of Customer Touchpoints. Good morning everyone. I hope that you are enjoying your weekend. I want to thank Gary Wirth for putting together the Blog policies. This morning, I want to address one of the topics we wanted to discuss . . . the importance of customer touchpoints. 1 She is not told how many choices there are in the menu, or that she could potentially enter her choice at any time during the menu. 4 There is no option to speak to a "live agent". 6 On the s...

4

Customer TouchPoints: Customer Touchpoint Blog Policies

http://customertouchpoints.blogspot.com/2009/04/customer-touchpoint-blog-policies.html

Monday, April 6, 2009. Customer Touchpoint Blog Policies. Diane asked me to be a “guest blogger” today. I work for Diane in the Align Contact Center practice as a Senior Project Manager. Prior to Align, I worked as a VP of Customer Service at a medium-sized contact center and as an Account Manager for a large telecom equipment manufacturer selling Contact Center solutions. Our style of writing will be informal while providing substance. Our goal is to create an interactive forum where followers can l...

5

Customer TouchPoints: Communications Enabling Business Process - Buzz or Reality?

http://customertouchpoints.blogspot.com/2009/05/communications-enabling-business.html

Thursday, May 14, 2009. Communications Enabling Business Process - Buzz or Reality? Good morning, and on this cloudy, rainy May day, I first want to thank Gary Wirth for his series on Contact Center trends. I also want to thank a reader for his comments regarding the third installment of that series. So, here are the past buzz words that come to mind . . . What do they all have in common? There are many reasons for the general failure to date of CRM, ERP, and BPM, but here are some of the major ones:.

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Customer TouchPoints

Friday, May 29, 2009. The Role of Technology in a Company. So, on this beautiful Monday morning in New Jersey, it's time we started to think about the role of technology in a company. I used to spend hours talking to engineers about how to work around functionality gaps in their feature set. I never thought outside the "technology box". I was just concerned about how to make something work the way I wanted it to work. 1 What is my client trying to achieve with technology deployments? Was support in place?

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