custservicestories.blogspot.com

servicemarketer.blogspot.com

Service Encounters Onstage: Credibility. Critical to all, but more so to some.

http://servicemarketer.blogspot.com/2011/10/credibility-critical-to-all-but-more-so.html

Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Saturday, October 1, 2011. Credibility. Critical to all, but more so to some. How credible does a service have to be in the eyes of its customers? It depends on what the service means to the people that use it. Imagine you visit the ecommerce portal for one of your most-used service experiences.

servicemarketer.blogspot.com

Service Encounters Onstage: October 2010

http://servicemarketer.blogspot.com/2010_10_01_archive.html

Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Monday, October 25, 2010. I want my “OpenTable” for appointed services. I need a haircut. People can gauge my mood by the height of my unkempt coiffe. (If you wonder whether this is possible, ask @Brainzooming. He’s seen done it.). While we’re at this, surely my dentist could also pick up on t...

servicemarketer.blogspot.com

Service Encounters Onstage: April 2011

http://servicemarketer.blogspot.com/2011_04_01_archive.html

Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Monday, April 25, 2011. Does a company's executive pay impact the service experience? Executive pay has been in and out of the headlines for some time now, but is there a consumer impact for companies involved? If you knew that CEO A received total cash compensation of 6.5M, while CEO B was paid...

servicemarketer.blogspot.com

Service Encounters Onstage: February 2011

http://servicemarketer.blogspot.com/2011_02_01_archive.html

Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Saturday, February 26, 2011. When customer service help is unwanted. On Saturday mornings, before the rest of the house wakes up, I do my weekly bills. Just me, a semi-dark house, ample quiet, the first coffee of the day, no interruptions. Am I overreacting here? In a successful service encounter, t...

servicemarketer.blogspot.com

Service Encounters Onstage: March 2011

http://servicemarketer.blogspot.com/2011_03_01_archive.html

Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Sunday, March 27, 2011. How much work would you ask your customers to do? And brought, with my steak, to me for tableside grilling. The twist: I get to do the grilling myself, preparing my steak to my own desired doneness. Still, I’m always up for a new experience, and I trust my friend comple...

servicemarketer.blogspot.com

Service Encounters Onstage: November 2010

http://servicemarketer.blogspot.com/2010_11_01_archive.html

Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Saturday, November 27, 2010. Black Friday Lessons in Experience Adaptation. In too many cases, retailers reacted to their highest-stakes day without regard to experience component of the event – unresponsive to the extreme variances in customer composition, behavior, and the volume of demand f...

lonhendrickson.wordpress.com

Celebrating Contact Center Excellence! | The CCNG Magnet Program is shining a light on excellence in customer care and support. | Page 2

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Celebrating Contact Center Excellence! The CCNG Magnet Program is shining a light on excellence in customer care and support. September 6, 2014 • 4:08 am. SRP Continues to Excel. Congratulations to the team at SRP on another year of excellence. We’re pleased to be able to help shine a light on your accomplishment. Congratulations from the CCNG Magnet Program. And the entire CCNG. Filed under: Award Winners. July 31, 2014 • 10:31 pm. On the 50 J.D. Power 2014 Customer Champions in FORTUNE magazine. The JD...

lonhendrickson.wordpress.com

2016 CCW Excellence Award Winners | Celebrating Contact Center Excellence!

https://lonhendrickson.wordpress.com/2016/10/26/2016-ccw-excellence-award-winners

Celebrating Contact Center Excellence! The CCNG Magnet Program is shining a light on excellence in customer care and support. October 26, 2016 • 1:02 pm. 2016 CCW Excellence Award Winners. Earlier this summer the 2016 CCW Excellence Award winners were announced during a special ceremony during Call Center Week. We’d like to share our congratulations as well and shine a light on their achievements. Here are some of the highlights–and a link for the full list. Of all the categories, finalists and winners.

lonhendrickson.wordpress.com

GCS Named #1 | Celebrating Contact Center Excellence!

https://lonhendrickson.wordpress.com/2015/05/05/gcs-named-1

Celebrating Contact Center Excellence! The CCNG Magnet Program is shining a light on excellence in customer care and support. May 5, 2015 • 11:40 am. Magnet Program members have earned numerous contact center awards and recognition for their performance and programs. And we embrace the opportunity to help them share their insight and experiences with the network through numerous forums in order to share best-practices and spread success. Recently Global Contact Services. And the entire CCNG. Survey Resea...

crmoutsiders.com

The Top 20 CRM Blogs of 2011 | CRMOutsiders

https://crmoutsiders.com/2012/01/09/the-top-20-crm-blogs-of-2011?utm_source=rss&utm_medium=rss&utm_campaign=the-top-20-crm-blogs-of-2011

The Top 20 CRM Blogs of 2011. This entry was posted on January 9, 2012 by chrisbucholtz. And tagged Barry Dalton. We also have our share of big-firm analysts, journalists, service specialists, marketing folk and whatever Marshall Lager is. (Kidding, Marshall! So without further delay, here’s our list of the 20 bloggers who made the biggest mark on CRM in 2011:. And CRM: the Conversation. How do you outdo yourself as a perennial top CRM blogger? 2 Beagle Research Blog. 4 Brent’s Social CRM Blog. 16 Custom...