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CXCO | A Strategic Innovation and Customer Experience Consultancy | CXCO

CXCO works with organisations to accelerate results, build capabilities and increase customer advocacy. We help our clients find opportunities for growth and prepare for the future.

http://www.cxco.com/

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CXCO | A Strategic Innovation and Customer Experience Consultancy | CXCO | cxco.com Reviews
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CXCO works with organisations to accelerate results, build capabilities and increase customer advocacy. We help our clients find opportunities for growth and prepare for the future.
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CXCO | A Strategic Innovation and Customer Experience Consultancy | CXCO | cxco.com Reviews

https://cxco.com

CXCO works with organisations to accelerate results, build capabilities and increase customer advocacy. We help our clients find opportunities for growth and prepare for the future.

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cxco.com cxco.com
1

Use prototypes to refine and validate ideas | CXCO

http://www.cxco.com/our-expertise/solutions/prototype-and-test-ideas-and-concepts

Use prototypes to refine and validate ideas. Use prototypes to refine and validate ideas. Decisions and embark on developing the concept or idea. Once opportunities have been identified we work with you to prioritise the opportunities, road-map them, and aligning them to your organisations capabilities and direction. Provides an evidence base that minimises risk and to enables the business to move forward with confidence. Results in an end product, service or system that is useable, useful, and valuable.

2

Customer experience vision | CXCO

http://www.cxco.com/our-work/case-studies/customer-experience-vision

Our client engaged CXCO to investigate and propose solutions to a number of issues that were affecting company performance. Customer complaints had increased dramatically, affecting operating costs and the cost to serve, both rising in line with the increase in calls and service requests. The issue was affecting brand equity, customer retention, and customer acquisition. Following a CCD approach engaged a wider number of. What were the key benefits? Cross-functional collaboration engaged stakeholders and...

3

CXCO | Our Expertise – Services – Business & Customer Strategy | CXCO

http://www.cxco.com/our-expertise/services/business-and-customer-strategy

Business and customer strategy. Business and customer strategy. We follow a customer-centred approach to business and customer strategy, and articulate the outcomes through deliverables that guide decision-making during execution and keep the strategy visible and easy to understand for all levels of the organisation. Why follow a holistic approach? Over 70% of Corporate strategy initiatives are never successfully implemented. Key reasons are that:. Strategic goals are often not clearly defined;. The firs...

4

Use experience journeys to create value | CXCO

http://www.cxco.com/our-expertise/solutions/articulate-the-experience-journey

Use experience journeys to create value. Use experience journeys to create value. The journey maps can be built in stages dependent on your organisational priorities. A current stage journey map helps identify breakpoints and items to fix in the short-term. It also alludes to more long-term opportunities that can be further explored in a future state journey map. Why create an experience journey? They are visually large, making research findings more impactful and easier to remember. They can be used as ...

5

Collaborate and think outside silos | CXCO

http://www.cxco.com/our-expertise/solutions/collaborate-think-outside-silos-and-look-at-issues-holistically

Collaborate and think outside silos. Collaborate and think outside silos. CXCO has developed a series of collaboration workshops with supporting tools to help address frequently requested organisational issues. Collaboration workshops bring cross-functional teams together to think outside silos and align around shared goals, direction and solutions. The workshops are designed to help participants address complex issues and problems from a holistic systems thinking perspective and bring structure ...Provi...

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hofmeyrconsulting.com.au hofmeyrconsulting.com.au

Our Partners – Hofmeyr Consulting

http://hofmeyrconsulting.com.au/about-us/our-partners

Resources & Publications. Case Study of the Month. Full Service Management Consulting. Hofmeyr Consulting partners with the following specialist consultancies to deliver a full-service management consulting offering. 175 Eastern Rd, Wahroonga, Sydney, NSW 2076. 61 2 9489 9354.

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