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LinkedIn use Oracle Service Cloud for “Member First” initiative | Doctor CX
https://rightnowcx.wordpress.com/2015/08/08/linkedin-use-oracle-service-cloud-for-member-first-initiative
Customer Experience and Oracle Service Cloud. LinkedIn use Oracle Service Cloud for “Member First” initiative. Known as its ‘Members First’ initiative, LinkedIn shifted its primary focus from products to members by developing an infrastructure that brings people, processes, and technologies together in an effort to transform operations and enhance engagement. LinkedIn powered this transformation by partnering with Oracle Service Cloud. Read full article in 1to1media. Leave a Reply Cancel reply. Address n...
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Doctor CX | Customer Experience and Oracle Service Cloud | Page 2
https://rightnowcx.wordpress.com/page/2
Customer Experience and Oracle Service Cloud. WhatsApp Integration with OSvC. One of the biggest and most exciting announcements made by Oracle in the. Event in Las Vegas last week, was the development of an integration with the leading messaging apps in the market WhatsApp, WeChat and Facebook Messenger. In the meantime, Customer Interactions Group. 8211; an Oracle partner based in the Netherlands – created the integration between OSvC and WhatsApp, certainly using the Chat API. Newer posts →. Great ses...
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We, customers, demand this from you, companies | Doctor CX
https://rightnowcx.wordpress.com/2015/06/06/we-customers-demand-this-from-you-companies
Customer Experience and Oracle Service Cloud. We, customers, demand this from you, companies. The world we live in today is a hyper-competitive, hyper-connected and global world, where the advances in technology gave us more options, more access, and made our expectations higher. People changed their behaviours. We are now always connected, always aware, and always sharing. Many years ago we would go to the brick and mortar store to buy something or look for help. Then we started to buy in store and ...
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CXDev Toolbox, by CXDeveloper | Doctor CX
https://rightnowcx.wordpress.com/2015/05/04/cxdev-toolbox-by-cxdeveloper
Customer Experience and Oracle Service Cloud. CXDev Toolbox, by CXDeveloper. Some of you may have already noticed that one of the websites I have in the list of links is the CXDeveloper. This is a website where a couple of Oracle Service Cloud specialists (namely Andy Rowse and Ben Johns) share their extensive knowledge and experience on how to customise and extend Oracle Service Cloud. This toolbox connects to the Oracle Service Cloud environment and allows…. Single and multiple Account Import. Address ...
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Enable the Enhanced Service Console | Doctor CX
https://rightnowcx.wordpress.com/2015/04/26/enable-the-enhanced-service-console
Customer Experience and Oracle Service Cloud. Enable the Enhanced Service Console. The May 2014 release of Oracle Service Cloud introduced the Enhanced Service Console (an enhanced UI for the Dynamic Agent Desktop). This enhanced console is faster and more user-friendly, allowing users to undock tabs and move tools windows. It also introduced a new navigation pane on the right-hand side of the content pane, as well as a new concept of sub-tabs. If you have a release of Oracle Service Cloud that is previo...
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May 2015 release is now available | Doctor CX
https://rightnowcx.wordpress.com/2015/05/24/may-2015-release-is-now-available
Customer Experience and Oracle Service Cloud. May 2015 release is now available. Customer Content on the Login Screen. So far, the only thing we could do on the login screen was perhaps change the “welcome” message or replace the Oracle Service Cloud logo on the right-hand side by the logo of the company. The May 2015 release give us the ability to include links so we can enrich this entry point with some actionable messages (see image below). Enhanced Incident Thread Masking. The May 2015 brings the SOC...
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Report on Bounced Marketing Emails (Mailings) | Doctor CX
https://rightnowcx.wordpress.com/2015/05/02/report-on-bounced-marketing-emails-mailings
Customer Experience and Oracle Service Cloud. Report on Bounced Marketing Emails (Mailings). Oracle Service Cloud comes with several reports that allow the analysis of the emails sent to customers by the use of the Outreach facilities of the platform. Those out-of-the-box reports track the accuracy of email delivery and show activity and performance for both broadcast and transactional mailings. By using a simple join between the Marketing Activities (. And the Contacts (. Leave a Reply Cancel reply.
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RightNow November 2013 Release | Doctor CX
https://rightnowcx.wordpress.com/2013/11/21/rightnow-november-2013-release
Customer Experience and Oracle Service Cloud. RightNow November 2013 Release. The November 2013 release of Oracle RightNow CX (or Oracle Service Cloud) provides significant new features and capabilities. Oracle RightNow Virtual Assistant. One of the coolest new features of this release. With the virtual assistant organisations can decrease the volume of Live Chat sessions that require an actual human agent. Connect Object Explorer (COE). Another cool feature for developers. COE makes it easier for de...
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Customer Journey Mapping workshop x 4 | Doctor CX
https://rightnowcx.wordpress.com/2015/05/24/customer-journey-mapping-workshop-x-4
Customer Experience and Oracle Service Cloud. Customer Journey Mapping workshop x 4. These past 2 weeks have been great fun. There is nothing like being in the “field”, helping companies being more customer-centric. And that is what a Capventis customer in the Construction industry wanted to do, in order to improve the Customer Experience they deliver. Teaming up with my colleague Kelvin Brain ( @kelvinbrain. With our experience and knowledge as consultants. The day started with everyone in the room shar...
