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Past Events Archives - Glenda MacDonald : The StoryfinderGlenda MacDonald : The Storyfinder

http://www.glendamacdonald.com/events/past-events-archives

Glenda MacDonald : The Storyfinder. Storyfinder and Storyteller Freelance Pro Live Tweeter and Blogger Social Marketing Consultant Writer, Editor and Photographer Affiliate Marketer Advocate Resources for Growing and Promoting Your Venture. Skip to primary content. Live & Current Events: The Bud and Tweet Today. Social Media Manager School. MON July 4 2016 3PM Toronto ON Canada. View Glenda MacDonald’s profile. Reverse chronological order. Times all ET unless otherwise stated. FRI July 1 2016 Canada Day.

kerrybodine.com

Upcoming Events Congresso Nacional das Relações Empresa-Cliente

http://kerrybodine.com/event/congresso-nacional-das-relacoes-empresa-cliente

Laquo; All Events. This event has passed. Congresso Nacional das Relações Empresa-Cliente. September 9, 2014. NPS -Konferenz 2014 ». September 9, 2014. Http:/ www.conarec.com.br/. São Paulo, Brazil. NPS -Konferenz 2014 ». Broken Promises: United Airlines Edition. August 4, 2016. Journey Mapping With Customers: What’s In It For Them? July 26, 2016. On Fear And Daring. May 8, 2016. My FREE #CXweek. Webinar starts in 2 hours: 10 Steps To Mapping Your Customer Journey. CXweek.com. May 16, 2016 10:59 am.

kerrybodine.com

Speaking

http://kerrybodine.com/speaking

Business Value of CX. Why has customer experience become a top strategic imperative for today’s leading companies? What new ways of thinking and working will help you intentionally create great customer experiences? How can you visualize your customers’ pain points and create empathy to drive organizational alignment? What are the root causes of your customers' pain points? What behind-the-scenes activities support a great CX? Keynotes, webinars, and workshops. Jul 12, 2016. Palo Alto, California. My lat...

kerrybodine.com

Upcoming Events Exhibition and Convention Executives Forum

http://kerrybodine.com/event/exhibition-and-convention-executives-forum

Laquo; All Events. This event has passed. Exhibition and Convention Executives Forum. May 27, 2015. Next Generation Customer Experience. Total CX Leaders ». May 27, 2015. Http:/ www.lippmanconnects.com/page.cfm/link=9. Next Generation Customer Experience. Total CX Leaders ». Broken Promises: United Airlines Edition. August 4, 2016. Journey Mapping With Customers: What’s In It For Them? July 26, 2016. On Fear And Daring. May 8, 2016. My FREE #CXweek. May 16, 2016 10:59 am. Join my #CXweek.

kerrybodine.com

Upcoming Events Next Generation Customer Experience

http://kerrybodine.com/event/next-generation-customer-experience

Laquo; All Events. This event has passed. Next Generation Customer Experience. March 24, 2015. Exhibition and Convention Executives Forum ». March 24, 2015. Http:/ nextgencx.wbresearch.com/. San Diego, California. Exhibition and Convention Executives Forum ». Broken Promises: United Airlines Edition. August 4, 2016. Journey Mapping With Customers: What’s In It For Them? July 26, 2016. On Fear And Daring. May 8, 2016. My FREE #CXweek. May 16, 2016 10:59 am. Join my #CXweek. May 15, 2016 10:35 pm.

kerrybodine.com

Upcoming Events Italian Customer Intelligence

http://kerrybodine.com/event/italian-customer-intelligence

Laquo; All Events. This event has passed. November 20, 2014. Carnegie Mellon University HCII 20th Anniversary. EDPA Access 2014 ». November 20, 2014. Http:/ www.italiancustomerintelligence.it. Carnegie Mellon University HCII 20th Anniversary. EDPA Access 2014 ». Broken Promises: United Airlines Edition. August 4, 2016. Journey Mapping With Customers: What’s In It For Them? July 26, 2016. On Fear And Daring. May 8, 2016. My FREE #CXweek. May 16, 2016 10:59 am. Join my #CXweek. May 15, 2016 10:35 pm.

kerrybodine.com

About

http://kerrybodine.com/about

Kerry Bodine believes that happy customers lead to happy shareholders. Her book, Outside In: The Power of Putting Customers at the Center of Your Business. Helps business leaders understand the financial benefits of great customer experiences and how their organizations must change in order to deliver them. Kerry’s ideas, analysis, and opinions have appeared on sites like Harvard Business Review. The Wall Street Journal. Kerry spent seven years with the customer experience practice at Forrester Research&...

kerrybodine.com

Smartwatch Value Driver #3: Enable Bite-Size Interactions

http://kerrybodine.com/blog/smartwatch-value-driver-3-enable-bite-size-interactions

Smartwatch Value Driver #3: Enable Bite-Size Interactions. Aug 5, 2015. When we investigated the current state of the smartwatch experience together with AnswerLab. We saw a massive disconnect between what study participants. From their wearable gadgets and the. Of how they used them. Regardless of watch platform or length of ownership, watch wearers in our study used them primarily as notification engines. Don’t just remind me to refill a prescription let me send the refill request to my pharmacy. Brand...

kerrybodine.com

Smartwatch Value Driver #2: Curate Ruthlessly

http://kerrybodine.com/blog/smartwatch-value-driver-2-curate-ruthlessly

Smartwatch Value Driver #2: Curate Ruthlessly. Jul 29, 2015. Newsflash: Smartwatches are tiny. They’re working with about 1/5. The screen real estate of a smartphone, and tablets are downright gargantuan by comparison. When we partnered with AnswerLab. The solution: Curate your app design by nixing content that users can’t consume in a few seconds. Then put all your standard notifications through an austerity filter, and. Alert users when info is contextually relevant and actionable. The right content at...