atyourimpact.com
IT Helpdesk & Support Training Course
http://atyourimpact.com/it-helpdesk-excellence
Call us on 01454 501351. Soft skills that compliment technical support teams. A broad and flexible IT support service. A bad helpdesk exchange can be frustrating for everyone involved, individuals and businesses alike. Your Impact specialises in bringing ‘soft skills’ into the IT arena. And making the helpdesk experience as positive and productive as possible. Our 2-day workshop has six key aims:. Improve customer satisfaction levels. Improve the experience of customers. Enhance the helpdesk’s reputation.
atyourimpact.com
IT Training Blog
http://atyourimpact.com/blog
Call us on 01454 501351. Rise in TV Licensing fraud emails. Fraudsters have been issuing fake TV Licence refund emails in a bid to steal victim bank account details with a number of potential victims reporting the scam email to Action Fraud this read more →. October 27, 2016. Facebook account takeover, PayPal and WhatsApp fraud. October 27, 2016. Only 35% of people follow latest password advice. October 27, 2016. Fraud & cybercrime cost UK nearly 11bn in past year. October 27, 2016. October 27, 2016.
atyourimpact.com
Course Content - Development or convert to SCORM
http://atyourimpact.com/content
Call us on 01454 501351. We develop beautiful bespoke course content that is tied to training objectives. Creation of well thought out, impactful and structured course content takes time, resource, subject knowledge and expertise. Sometimes companies find themselves short of one or all of those resources and have used the resources at your impact. For example we created the worlds largest IT software company. Using many tools and techniques and being accredited in programmes such as Certified Online Lear...
atyourimpact.com
IT Troubleshooting Workshop - Book a FREE consultation
http://atyourimpact.com/it-troubleshooting-training
Call us on 01454 501351. Train your It team to troubleshoot faster and more accurately. This IT troubleshooting workshop provides engineers with troubleshooting tools and techniques. Regardless of their technology expertise, using a structured approach to troubleshooting, engineers are able to apply and solve IT issues quickly. Finding the IT Solution. In order to collect, evaluate and test various hypotheses the right information is required. Accuracy is required. Honesty is required. Differ...Be able t...
atyourimpact.com
IT Roll-out - Project and Change Management Training
http://atyourimpact.com/roll-outs
Call us on 01454 501351. Effective project management is key for successful IT roll-outs. This 4 day course is aimed at providing teams with the ‘know-how’ and the ‘why to’ of implementing a strategy for successful roll-outs; whether that be an upgrade or install of a new IT system or any type of systems, process of policy roll-out project. Designed for teams involved in delivering a project on time and on budget. Delegates will learn how to:. Understand the communication process. What skills are needed.
atyourimpact.com
Your Goals - Real-time performance support
http://atyourimpact.com/your-goals
Call us on 01454 501351. Your Goals is a goal-based learning system designed to help people put their learning into practice and achieve their goals. It can be accessed from computer, tablet or smartphone and allows users to connect socially to other people attempting the same goal. It includes a survey, library of resources which are user rated, real-world activities for users to complete, and supporting material delivered as text, images and video. Check out the online demonstration of Your Goals.
atyourimpact.com
Business Communication Skills Courses
http://atyourimpact.com/business-communication
Call us on 01454 501351. Be more efficient with effective communications skills. This course is at a basic level and covers all the important key areas of communication that each and every employee should be exposed to. Delegates will learn how to:. Understand what is, and is not, an effective communication process. Communicate in the correct style. Plan your style for the audience. Develop an effective writing style. Develop your own communication strategy. What is Business Communication?
atyourimpact.com
Get a Return on Investment on your training budget
http://atyourimpact.com/roi
Call us on 01454 501351. All businesses can improve their performance and gain a return on investment if the right questions are asked upfront and it may result in surprising findings! The calculation we use is the same one used by IBM. The Return On Investment calculation is this: = (V1-V0)/I. V0 is the current value of the performance. V1 is the potential value of the improved performance. I is the money invested. Let’s put this into a more realistic situation:. So the calculation now looks like this:.
atyourimpact.com
Meet the team - why we make a difference
http://atyourimpact.com/meet-the-team
Call us on 01454 501351. Meet the team – Your Impact is comprised of ultra-talented and experienced trainers, coaches and consultants, each and every one of us represent the spirit of our company: driven, committed, and acutely aware of how we can make a difference. Your Impact offer tailored support to corporate organisations looking to improve their. And performance, from investigation all the way through to solutions. Our team of consultants can deliver your message in many languages. And has had grea...
atyourimpact.com
Training consultancy - FREE help available
http://atyourimpact.com/consultancy
Call us on 01454 501351. We can help you identify and fulfil your training consultancy needs. You probably know the answers to questions a consultant might ask, or you probably know someone who does have the answers, and if neither of those are true, then you probably do know how to get the answers; and you know that too! So why, at your impact, do we feel we there are still many benefits in using training consultancy;. We get the ball rolling. Provide you with structure and guidance. At your impact we s...
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