cysklantfeedback.nl

cfm.group

Feedback & Social

https://www.cfm.group/features/feedback-and-social

Is a specialized skill that differs from market research. As an external specialist CFM can help you to really make an impact. Joachim Beckmann, Director CFM. Collect and use feedback in the most efficient way possible. Integration with review websites. Would you like to see more reviews on your Facebook page or other social media channels? We would love to help you. We encourage your customers to like you on Facebook or share a LinkedIn update. You choose the channel, we do everything else.

cfm.group

Solutions | CFM CX

https://www.cfm.group/solutions/the-story-behind-the-customer-journey

My stores with an NPS of 60 clearly show a more positive revenue development. Than my stores with an NPS of 40 or lower. Maarten Ruttenberg, Oogwereld Groep. Enthusiastic customers are at the heart of every successful organization. We believe in sincerely listening to your customers and acting upon their advice. Combined with our drive for innovation and result oriented approach, we offer the best possible solution to make your organization 100% customer centric. Turn big data into smart data by linking ...

cfm.group

Enthusiastic customers because of engaged staff

https://www.cfm.group/success-stories/loyalty-as-a-indicator-for-growth

We don't manage customer centricity top-down, it starts at ground level. And employees can see exactly how they can impact on it themselves. Josh Titulaer, Operations Services Manager Carglass. Enthusiastic customers thanks to engaged employees. Start at ground level. That's never nice, of course, but instead of not knowing at all, it does provide extra insight and a chance to discuss how to avoid a similar problem in the future. If you expect your employees to show 100% commitment towards your customers...

cfm.group

CFM CX | Features

https://www.cfm.group/features

The CFM method provides customers. With the opportunity to point out what is most important. Koen Muijs, Bruynzeel Keukens. The CFM CX features are modular, so we can offer you a customized solution within your budget. No matter what you choose, the smart CFM features will listen to your customers and deliver actionable information to both management and employees. Information that will help them to create more enthousiastic and loyal customers. Your customers are your most valuable asset, so treat them ...

cfm.group

Solutions | CFM CX

https://www.cfm.group/solutions

My stores with an NPS of 60 clearly show a more positive revenue development. Than my stores with an NPS of 40 or lower. Maarten Ruttenberg, Oogwereld Groep. Enthusiastic customers are at the heart of every successful organization. We believe in sincerely listening to your customers and acting upon their advice. Combined with our drive for innovation and result oriented approach, we offer the best possible solution to make your organization 100% customer centric. Turn big data into smart data by linking ...

cfm.group

Security

https://www.cfm.group/features/security

That's what it's all about. Diederik Rietberg, Director CFM. SSL is used by millions of websites for internet connection security in case of online purchases, financial transactions or sending personal data. SSL ensures that the information stays confidential and is not accessible for other parties. CFM uses this proven method in the online customer environment. Account and User Roles. How can we help? T 31 (0)76 515 12 12.

cfm.group

Feedback Analysis

https://www.cfm.group/features/feedback-analysis

What good is feedback. If you can't turn it into positive action. Jeroen Rietberg, Director CFM. Turn the feedback of your customers. Into impactful CX management. Based on your own CRM data, we set up filters and comparisons in the dashboard. You are always one click away from delving deeper in your data. A must if you want to include all stakeholders in your customer oriented strategy. Those all-important individual customer stories are never more than a click away! As soon as possible? Time is valuabl...

cfm.group

CFM CX | Share CX

https://www.cfm.group/features/share-cx

Is only realistic if everybody understands what it takes to get there. Joachim Beckman, Director CFM. Get the right information. To the right people. At the right time. A customized dashboard is easy to share with your colleagues. Once created, a dashboard will instantly be added to your mobile MyDashboard App. In this way you always have the most recent data within reach. And the icing on the cake: all staff are able to immediately read the real-life stories of those customers most relevant to them&...

cfm.group

From customer to ambassador

https://www.cfm.group/success-stories/from-customer-to-ambassador

In our organization knows what they can do to make more customers ambassadors. Koen Muijs, Bruynzeel Keukens. From customer to ambassador. The story of Bruynzeel. Promotors giving a 9 or 10 on a 10-point scale, are what we call our ambassadors. Thanks to additional research, we now know that 84% of this group actually recommended us to somebody else. On top of that they spend more and stay with us for a longer period of time, says Koen Muijs of Bruynzeel Keukens. Asking customers for feedback in every st...