daniellevanjaarsveld.com

Danielle van Jaarsveld, Associate Professor | Sauder School of Business, UBC

AB (Princeton), MS, PhD (Cornell). Associate Professor, OBHR Division. Sauder School of Business, UBC. From Emerald Management Reviews along with her co-authors, Daniel Skarlicki. Danielle is part of the Canadian and Dutch research teams for the Global Call Center Project. And in 2007, completed a study of management practices in Canadian call centres entitled: The Canadian Contact Centre Industry: Strategy, Work Organization and Human Resource Management [pdf]. With co-authors Ann C. Frost.

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Danielle van Jaarsveld

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Van●●●ver , British Columbia, V6T2G2

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(604)●●●●●-3792

va●●●●●●●●●●@sauder.ubc.ca

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Danielle van Jaarsveld

221-583●●●●●●●n Place

Van●●●ver , British Columbia, V6T2G2

Canada

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va●●●●●●●●●●@sauder.ubc.ca

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Danielle van Jaarsveld

221-583●●●●●●●n Place

Van●●●ver , British Columbia, V6T2G2

Canada

(604)●●●●●-3792

va●●●●●●●●●●@sauder.ubc.ca

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Danielle van Jaarsveld, Associate Professor | Sauder School of Business, UBC | daniellevanjaarsveld.com Reviews

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AB (Princeton), MS, PhD (Cornell). Associate Professor, OBHR Division. Sauder School of Business, UBC. From Emerald Management Reviews along with her co-authors, Daniel Skarlicki. Danielle is part of the Canadian and Dutch research teams for the Global Call Center Project. And in 2007, completed a study of management practices in Canadian call centres entitled: The Canadian Contact Centre Industry: Strategy, Work Organization and Human Resource Management [pdf]. With co-authors Ann C. Frost.

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Danielle van Jaarsveld, Associate Professor | Sauder School of Business, UBC | daniellevanjaarsveld.com Reviews

https://daniellevanjaarsveld.com

AB (Princeton), MS, PhD (Cornell). Associate Professor, OBHR Division. Sauder School of Business, UBC. From Emerald Management Reviews along with her co-authors, Daniel Skarlicki. Danielle is part of the Canadian and Dutch research teams for the Global Call Center Project. And in 2007, completed a study of management practices in Canadian call centres entitled: The Canadian Contact Centre Industry: Strategy, Work Organization and Human Resource Management [pdf]. With co-authors Ann C. Frost.

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daniellevanjaarsveld.com

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Danielle van Jaarsveld, Associate Professor | Sauder School of Business, UBC

http://www.daniellevanjaarsveld.com/grants.html

David Walker and Danielle van Jaarsveld. "What makes an employee snap? Uncivil interaction content." SSHRC. $75,000. (2014). Danielle van Jaarsveld, Mo Wang, Yixuan Li, and Dennis Ma. "Congruence for High Involvement Work Practices." SSHRC. Statistics Canada Research Data Centre Access. (2014). Danielle van Jaarsveld. "Analyzing verbal and physical customer mistreatment from the employee perspective." Sauder Grant. $2,000. (2013). Gregor Murray and various colleagues. "Building Institutions and Capab...

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Danielle van Jaarsveld, Associate Professor | Sauder School of Business, UBC

http://www.daniellevanjaarsveld.com/teaching.html

Comm 392: Managing the Employment Relationship. COHR 305: Strategic Compensation. This course focuses on managing employee compensation in organizations. Through the project, students will acquire skills and knowledge necessary for developing effective organization compensation systems. In this course students will learn current state of compensation decision making, learn how recent theory and research inform compensation decisions, and develop knowledge and skill in making compensation decisions.

3

Danielle van Jaarsveld, Associate Professor | Sauder School of Business, UBC

http://www.daniellevanjaarsveld.com/media.html

Scott Simpson (March 19, 2013). Technology transforms the future of healthcare, redefines the workplace. Vancouver Sun. Ivor Tossell (June 11, 2012). Reverse Mentoring See the Young Teach the Old. The Globe and Mail. Susan Lazaruk (September 1, 2011). Women still in a minority. The Province. Van Jaarsveld, Danielle D. (March 2011). Telecom Firm Reduces Employee Stress Levels. The Globe and Mail. Interview with CBC Radio, The Great Northwest, January 18, 2010. Interview with Radio Canada, August 2008.

4

Danielle van Jaarsveld, Associate Professor | Sauder School of Business, UBC

http://www.daniellevanjaarsveld.com/links.html

Sauder School of Business. University of British Columbia. The Global Call Centre Project - Canada. Globalization and the Service Workplace. Peter Wall Institute of Advanced Studies exploratory workshop). 169; 2014 site designed by Florence Lee.

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Danielle van Jaarsveld, Associate Professor | Sauder School of Business, UBC

http://www.daniellevanjaarsveld.com/index.html

AB (Princeton), MS, PhD (Cornell). Associate Professor, OBHR Division. Sauder School of Business, UBC. From Emerald Management Reviews along with her co-authors, Daniel Skarlicki. Danielle is part of the Canadian and Dutch research teams for the Global Call Center Project. And in 2007, completed a study of management practices in Canadian call centres entitled: The Canadian Contact Centre Industry: Strategy, Work Organization and Human Resource Management [pdf]. With co-authors Ann C. Frost.

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Danielle van Jaarsveld, Associate Professor | Sauder School of Business, UBC

AB (Princeton), MS, PhD (Cornell). Associate Professor, OBHR Division. Sauder School of Business, UBC. From Emerald Management Reviews along with her co-authors, Daniel Skarlicki. Danielle is part of the Canadian and Dutch research teams for the Global Call Center Project. And in 2007, completed a study of management practices in Canadian call centres entitled: The Canadian Contact Centre Industry: Strategy, Work Organization and Human Resource Management [pdf]. With co-authors Ann C. Frost.

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