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User Import Guides - DataTill Docs and FAQs
http://docs.datatill.com/guides/user-import-guides
DataTill Docs and FAQs. Asset Register Setup Guide. Getting Started: DataTill Initial Setup. DataTill NetFlow Monitoring Configuration Guide. Different Types of User Imports. Radius Import Wizard (Import from Radius Manager). Radius Import Wizard (Import from CSV file). Billing Import Wizard (Import invoices from CSV file). Import Customer - Radius Links. Import Invoices and Credit Notes. This Wizard allows you to import or update customer information from a CSV. This Wizard allows you to import data fro...
docs.datatill.com
Helpdesk setup guide - DataTill Docs and FAQs
http://docs.datatill.com/guides/helpdesk-setup-guide
DataTill Docs and FAQs. Asset Register Setup Guide. Getting Started: DataTill Initial Setup. DataTill NetFlow Monitoring Configuration Guide. Link Categories to Helpdesk departments. Add a department user’s. Set Helpdesk Ticket Priorities. First create departments, ticket categories etc. before configuring the Helpdesk Notifications and Mailbox. 1 Create Helpdesk Departments. Departments can be edited and deleted once created. 2 Create Ticket categories. Admin only entry means that only users (staff not ...
docs.datatill.com
Customers - DataTill Docs and FAQs
http://docs.datatill.com/guides/customers-guide
DataTill Docs and FAQs. Asset Register Setup Guide. Getting Started: DataTill Initial Setup. DataTill NetFlow Monitoring Configuration Guide. How to create customers, customer groups, assign data packages, view usage, etc. 12 Editing customers Account Details. 15 Disabling and enabling a customer. 18 Messaging customers (Max 10 Customers). 21 Adding a Group. 22 Editing a group. 23 Deleting a group. 24 Enable Customer groups. 32 Detailed customer usage. 47 Data expiry/ Rollover settings. Tip 🙂 Once compl...
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Devices Offline - DataTill Docs and FAQs
http://docs.datatill.com/guides/devices-offline
DataTill Docs and FAQs. Asset Register Setup Guide. Getting Started: DataTill Initial Setup. DataTill NetFlow Monitoring Configuration Guide. Diagnosing offline devices and Radius users. This guide covers how to see which radius users are offline and the other features in DataTill to help diagnose the problems. 1 – See what clients are offline. Check the customer’s radius users. 2 – Check the Radius attributes of the user. 3 – Filter NAS users by device. 4 – Check Network Devices Offline. Here is the usa...
docs.datatill.com
Tools - DataTill Docs and FAQs
http://docs.datatill.com/guides/tools
DataTill Docs and FAQs. Asset Register Setup Guide. Getting Started: DataTill Initial Setup. DataTill NetFlow Monitoring Configuration Guide. If you are concerned about your RAM Usage please see this link. Http:/ www.linuxatemyram.com/. This can be used to show the utilization of a link. Only update your system if you know what you are doing and know the risks. How to troubleshooting Radius not disconnecting users. How to Troubleshoot Mailbox Scraping. New Feature – Multiple Contacts per Account.
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Helpdesk ticket usage - DataTill Docs and FAQs
http://docs.datatill.com/guides/helpdesk-ticket-usage
DataTill Docs and FAQs. Asset Register Setup Guide. Getting Started: DataTill Initial Setup. DataTill NetFlow Monitoring Configuration Guide. Click on ISP Workflow - Helpdesk Ticket list. This gives a quick summary of all the tickets, incl. closed tickets. However closed tickets are grayed out. It also gives you the ability to view and update ticket details. You can also click ‘Edit Ticket Properties’. Edit (Diagnosis and Resolution are edited here). Delete (The ticket can only be deleted if the ticket i...
docs.datatill.com
DataTill NetFlow Monitoring Configuration Guide - DataTill Docs and FAQs
http://docs.datatill.com/guides/netflow-configuration-monitoring
DataTill Docs and FAQs. Asset Register Setup Guide. Getting Started: DataTill Initial Setup. DataTill NetFlow Monitoring Configuration Guide. DataTill NetFlow Monitoring Configuration Guide. NetFlow Monitoring gives the user a broad overview to where their usage is going. Please note that it’s impossible to see exactly where all the usage is going as many protocols are encrypted, however, broad generalisations and common accesses are logged which greatly helps with traffic analysis. When setting up the M...
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Device Monitoring - DataTill Docs and FAQs
http://docs.datatill.com/guides/device-monitoring
DataTill Docs and FAQs. Asset Register Setup Guide. Getting Started: DataTill Initial Setup. DataTill NetFlow Monitoring Configuration Guide. Mikrotik – Offline netwatch devices. Note when changing settings don’t forget to click on update at the bottom of the page. Monitor Wireless Client Radios. Default Mikrotik API username. Default Mikrotik API password. Enable Neighbour scanning on all interfaces. Mikrotik topics to monitor. Internal Speedtest Mikrotik IP. Trigger Power Failure Events. The Router Con...
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Asterisk Configuration - DataTill Docs and FAQs
http://docs.datatill.com/guides/asterisk-configuration
DataTill Docs and FAQs. Asset Register Setup Guide. Getting Started: DataTill Initial Setup. DataTill NetFlow Monitoring Configuration Guide. How to Configure Asterisk in DataTill. A2Billing Trunksling Prepaid Cards. In order for Asterisk to be setup on DataTill, you first need A2Billing and Elastix servers installed and configured. If you do not have these installed and configured, then please contact our support team who will assist you with the installation and configuration. The Phone Line Attribute ...
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Automated Backups - DataTill Docs and FAQs
http://docs.datatill.com/guides/automated-backups
DataTill Docs and FAQs. Asset Register Setup Guide. Getting Started: DataTill Initial Setup. DataTill NetFlow Monitoring Configuration Guide. How to set up and configure automated backups in DataTill. DataTill has functionality to do automated backups. To configure, follow the screenshot below:. How to troubleshooting Radius not disconnecting users. How to Troubleshoot Mailbox Scraping. New Feature – Multiple Contacts per Account. Troubleshooting Sage One Accounting Sync With DataTill.