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Delivering On "Yes"

Tuesday, March 15, 2011. From "No Logs" to "Know Logs". This spring we will be conducing an encore survey from last year's "Delivering on Yes" project. All staff are asked to briefly document any patron interaction that reflects positively or negatively on the user’s experience using library facilities, collections or services. Through this follow-up study:. We want a broader picture of our “user experiences” as logged by you. We want to capture “hard to track” user impressions or comments. CPL converted...

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Delivering On "Yes" | dbrlcustomerservice.blogspot.com Reviews
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Tuesday, March 15, 2011. From No Logs to Know Logs. This spring we will be conducing an encore survey from last year's Delivering on Yes project. All staff are asked to briefly document any patron interaction that reflects positively or negatively on the user’s experience using library facilities, collections or services. Through this follow-up study:. We want a broader picture of our “user experiences” as logged by you. We want to capture “hard to track” user impressions or comments. CPL converted...
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2 brandy
3 technical services
4 conveniences
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6 new services
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10 delivering on yes
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posted by,brandy,technical services,conveniences,collections,new services,new programs,in the works,no logs complete,delivering on yes,nettrek home,course home,frequently asked questions,questions,thanks patricia
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Delivering On "Yes" | dbrlcustomerservice.blogspot.com Reviews

https://dbrlcustomerservice.blogspot.com

Tuesday, March 15, 2011. From "No Logs" to "Know Logs". This spring we will be conducing an encore survey from last year's "Delivering on Yes" project. All staff are asked to briefly document any patron interaction that reflects positively or negatively on the user’s experience using library facilities, collections or services. Through this follow-up study:. We want a broader picture of our “user experiences” as logged by you. We want to capture “hard to track” user impressions or comments. CPL converted...

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1

Delivering On "Yes": 2010 Summary

http://www.dbrlcustomerservice.blogspot.com/2011/04/2010-summary.html

Monday, March 14, 2011. Change in procedures, forms etc.:. Circulation staff expanded use of waiver allowing designated persons to pick-up holds for others. Staff made greater use of End Notes to share information. CPL started checking out magazines. We implemented self service faxing at CPL in January 2010. Staff changed the labeling on Most Wanted books for Bookmobile patrons. Installed a baby-changing table at SoBoCo. Made envelopes and stamps available for purchase at the CPL checkout desk. Re-locate...

2

Delivering On "Yes": Questions? Comments?

http://www.dbrlcustomerservice.blogspot.com/p/questions-comments.html

The "Delivering on Yes" Committee wants to hear your questions and feedback. You may email a committee member directly:. Chair: Patricia Miller pmiller@dbrl.org. Tim Dollens tdollens@dbrl.org. Jerilyn Hahn jhahn@dbrl.org. Althea Harris aharris@dbrl.org. Judy Pruitt jpruitt@dbrl.org. Mitzi St. John mstjohn@dbrl.org. Nathan Thomas nthomas@dbrl.org. Subscribe to: Posts (Atom). Using the Know Log Form. Tech Tool of the Month.

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Delivering On "Yes": Frequently Asked Questions

http://www.dbrlcustomerservice.blogspot.com/p/frequently-asked-questions.html

What is a "Know Log"? A "Know Log" is an online form. Used by staff to record every patron interaction that reflects positively or negatively on the user’s experience using library facilities, collections or services. Who will be participating in this program? What is the timeline for this study? Know Logs will be recorded from March 21 through April 8. A summary of results will be posted on the Intranet for staff. Project results will go to the Customer Services Initiative (CSI) Committee. Users won&#82...

4

Delivering On "Yes": We Are Delivering on "Yes"

http://www.dbrlcustomerservice.blogspot.com/2010/06/we-are-delivering-on-yes.html

Thursday, June 17, 2010. We Are Delivering on "Yes". Associate Director Elinor Barrett, Dept. Managers and the Customer Services Committee members have been busy following up on the No Logs study. The study garnered over 450 responses ranging from the provision of low cost items to more complex issues involving creative problem-solving or with budget implications. Overall, it was a fascinating bottom-up snapshot of everyday life in this busy organization. Using the Know Log Form. Tech Tool of the Month.

5

Delivering On "Yes": Delivering on "Yes"

http://www.dbrlcustomerservice.blogspot.com/2010/02/nettrek-outpost-homepage-delivering-on.html

Monday, February 22, 2010. DBRL is conducting a study to identify obstacles to good customer service, and to explore opportunities for new services. All staff are asked to briefly document patron interactions that involve "no." As a result of this study, we hope:. To find out if we place obstacles between the user and the service. To identify trends that could be used to improve our customer service. To get different perspectives from all our service points and programs. Using the Know Log Form. GetHuman...

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NetTrek Home Menu: Welcome to the NetTrek Outpost!

http://nettrekhome.blogspot.com/2010/02/welcome-to-nettrek-outpost.html

Monday, February 22, 2010. Welcome to the NetTrek Outpost! NetTrek is the online staff training program for the employees of the Daniel Boone Regional Library. This Outpost is a launching point to learn about new technologies while strengthening basic library skills. Readers' Advisory Core Competencies. This was a three-part series that explored the advanced functions of the library's new catalog, BiblioCommons. Introduction to Web 2.0. Which was created by Helene Blowers, Public Services Technology Dire...

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Delivering On "Yes"

Tuesday, March 15, 2011. From "No Logs" to "Know Logs". This spring we will be conducing an encore survey from last year's "Delivering on Yes" project. All staff are asked to briefly document any patron interaction that reflects positively or negatively on the user’s experience using library facilities, collections or services. Through this follow-up study:. We want a broader picture of our “user experiences” as logged by you. We want to capture “hard to track” user impressions or comments. CPL converted...

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