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Positively Outrageous Service: Swimming Blessings

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View my complete profile. Thursday, September 21, 2006. The doll-sized voice was barely audible over the sound of the waterfall at our pool. Pops. That has to be my favorite word especially when it is spoken by a princess. Well, not ‘a’ princess, The Princess. Only four short letters on paper but sometimes several syllables long when the Princess smiles that little smile and says Pops. Pops, it’s time for my swimming blessings. Your what, sweetheart? Watch me, Pops! Come on, Princess! Let’s go over what ...

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Positively Outrageous Service: Let's Get Small!

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View my complete profile. Tuesday, June 13, 2006. More than ever big business is trying to act like small business. The small business owner has the advantage over the big box boys when it comes to micro-markets and as technology allows us and fragmented media forces us into ever small niches the little guy is his own best weapon. And the big guys know it. So, Big Guy, what are you going to do? Walk around the counter. Truly the path to getting big is to get small! Posted by tscott 8:28 AM.

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Positively Outrageous Service: September 2007

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View my complete profile. Night on the Border. Lead From Any Seat. Customer Service: Repo Man. Saturday, September 01, 2007. My Gran was different. She was by her own admission a Kentucky hillbilly. A sixth grade education and a tough childhood left her more than a tad short in the sophistication department. From the numbers of stacks I could tell that Gran was a very good waitress. But what Gran did best was to love me unconditionally. I could do no wrong in her eyes. So, I did. Do I look alright? We we...

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Positively Outrageous Service: When Customers Talk

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View my complete profile. Wednesday, July 19, 2006. When Customers Talk Survey Results. Price Is Not As Important As Service. Complete the sentence: I’d walk a mile for a. If you said ‘Camel’ two things are true: a.) you’re old and b.) chances are you are not a retailer. Retailers, especially small businesses, don’t believe a customer would walk a mile for anything. Well, nowadays they may not actually walk anywhere but they will drive. Survey Results: Would you walk a mile? Here’s what they said:. Less ...

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Positively Outrageous Service: March 2008

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View my complete profile. Night on the Border. Lead From Any Seat. Customer Service: Repo Man. Wednesday, March 26, 2008. Lead From Any Seat. Lead From Any Seat. We’re small town America and we can still do such things as offer a public prayer for Divine guidance and remind our friends and neighbors that we owe allegiance to the flag and the republic. Heck, Buns even bakes cookies for anyone who can’t resist the mayor is a sucker for oatmeal-raison. Our mayor is anything but subtle when it comes to wield...

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Positively Outrageous Service: June 2006

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View my complete profile. Night on the Border. Lead From Any Seat. Customer Service: Repo Man. Tuesday, June 13, 2006. More than ever big business is trying to act like small business. The small business owner has the advantage over the big box boys when it comes to micro-markets and as technology allows us and fragmented media forces us into ever small niches the little guy is his own best weapon. And the big guys know it. So, Big Guy, what are you going to do? Walk around the counter. Powered by San An...

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Positively Outrageous Service: July 2006

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View my complete profile. Night on the Border. Lead From Any Seat. Customer Service: Repo Man. Wednesday, July 19, 2006. When Customers Talk Survey Results. Price Is Not As Important As Service. Complete the sentence: I’d walk a mile for a. If you said ‘Camel’ two things are true: a.) you’re old and b.) chances are you are not a retailer. Retailers, especially small businesses, don’t believe a customer would walk a mile for anything. Well, nowadays they may not actually walk anywhere but they will drive.

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Positively Outrageous Service: Customer Service: Repo Man

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View my complete profile. Tuesday, January 02, 2007. Customer Service: Repo Man. Customer service comes in many forms. Here's an unexpected lesson I learned one night in Las Vegas. (all names except mine have been changed.). Well, we didn’t exactly steal it. It was more a matter of stealing it back. But our luck improved when we turned past Sierra Ridge rolled past Cady and turned down Sabroso. A door opened and a young man trotted out and got into a car parked just across from the tank. Another man ...