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Accounts Receivable - The Communication Channel For Good Business

http://cmars.com.au/telephone-tips/accounts-receivable---the-communication-channel-for-good-business.166

Accounts Receivable - The Communication Channel For Good Business. One of the key roles of the credit or accounts receivable employee should be to become the trusted communication channel between the supplier and the customer. The fact is most credit and accounts receivable employees lack the authority to make any key decisions. Therefore becoming the trusted communications channel between the supplier and their customer does make sense. Developing your credit and accounts receivable employee as a truste...

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Accounts Receivable - The Information Channel

http://cmars.com.au/telephone-tips/accounts-receivable---the-information-channel.169

Accounts Receivable - The Information Channel. In the previous blog, I suggested the Accounts Receivable role should be developed under the theme of becoming an information channel between the supplier and customer. The world of business has changed substantially over the years. Consequently operating the Accounts Receivable department as the organisations defacto debt collector in the modern world is no longer appropriate. I) the customers payment process;. Ii) there is a new billing process;. If you fo...

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CM Accounts Receivable Services

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The purpose of CM Accounts Receivable Services. Making phone calls for your Outstanding Invoices. Opportunities exist for Credit Accounts Receivable and Customer Service Professionals. CM Accounts Receivable Point Of Difference. Please note our Code of Conduct which follows. Each business operator will have to adhere to a simple CODE OF CONDUCT. This code of conduct is as follows:. We will complete our work at the prices agreed upon with our clients. We will respect our clients rights. Accounts payable p...

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What is your attitude?

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What is your attitude? What is your attitude? We know that having a positive attitude is so important in everything you do in business. Nowhere is your attitude more important, than when contacting your customer about unpaid invoices. Your attitude is so important when making these telephone contacts because it reflects how you are perceived. If for instance, you are afraid of your customer or lack confidence, your demeanour will be reflected in your telephone conversation. Button. The process is sim...

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Timing The Telephone Call (1)

http://cmars.com.au/telephone-tips/timing-the-telephone-call-1.65

Timing The Telephone Call (1). Timing The Telephone Call (1). To make an effective telephone call you must make the telephone call for the unpaid invoice(s) when the appropriate person is available - not just when it suits you. It is not unusual for the micro or the business owner or their manager in a smaller business to make the telephone call when the customer or their representative is not available. Why is this so? Button. The process is simple and only takes a few moments. Subscribe to our Blogs.

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Timing of the Telephone Call (2)

http://cmars.com.au/telephone-tips/timing-of-the-telephone-call-2.75

Timing of the Telephone Call (2). Timing of the Telephone Call (2). In the previous blog, the focus was on the importance of making the telephone call when the customer or their representative was available. This time, the focus is on the missed or next payment and will look at three important situations. 1 The first time the new customer misses the due payment date. What other interpretation can there be? 2 The missed payment. When a promised payment is not received, 24 hours grace is reasonable. Af...

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That Difficult Customer

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Every business has difficult customers. Some will be worse than others. Occasionally, even if you do not want to, you just have to pick up the telephone and speak with them. Those customers which are particular hard to deal with and make your blood boil, require particular care during our telephone contact. So what can we do to maintain our professionalism and get paid? Therefore, being in a clinical mode and feeling emotionally strong are when it is best to contact the difficult customer. Consequently k...

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The Telephone Call For The Unpaid Invoice Is A Sales Call

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The Telephone Call For The Unpaid Invoice Is A Sales Call. Is a telephone call for the unpaid invoice: a sales call or a debt collection call? In my view, a telephone call for the unpaid invoice is always a sales call. The reasons for this point of view include:. 1 obviously the first reason is - a sale is not a sale until the invoice is paid;. 2 the customer maybe on the stop supply list and therefore your salespeople can not sell them anything;. Thank you for your interest. Subscribe to our Blogs.

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Telephone Calls For The Unpaid Invoice

http://cmars.com.au/telephone-tips/telephone-calls-for-the-unpaid-invoice.95

Telephone Calls For The Unpaid Invoice. What is a telephone call for the unpaid invoice? Most business people consider it to be a "debt collection" call. Perhaps it can be viewed as such from time to time. However I believe you should consider the call as a customer service or sales call. Experience shows; by using this approach, you will achieve far more beneficial results. Look at the two following examples. If you like our blogs, and would like to receive details as they become available, click on the...