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Deconstructing ITSM | Talking about IT Service Management and what it's made ofTalking about IT Service Management and what it's made of
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Deconstructing ITSM | Talking about IT Service Management and what it's made of | deconstructingitsm.wordpress.com Reviews
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Talking about IT Service Management and what it's made of
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Start ITIL with Continual Service Improvement | Deconstructing ITSM
https://deconstructingitsm.wordpress.com/2009/02/19/start-itil-with-continual-service-improvement
Start ITIL with Continual Service Improvement. Filed under: Agile Service Management. 8212; Joe Pearson @ 17:33. Tags: agile service managment. People often ask which part of ITIL companies should implement first. They very often get the (correct) answer that you don’t. ITIL, you use it to improve your service management. But that’s really just rephrasing the question: which part of ITIL should companies use first to improve their service management? By starting with a philosophy of identifying issues ag...
Now in the United Kingdom | Deconstructing ITSM
https://deconstructingitsm.wordpress.com/2012/09/26/now-in-the-united-kingdom
Now in the United Kingdom. 8212; Joe Pearson @ 13:08. I am now active and consulting in the United Kingdom! This is a return home for me – I’ve been working in Africa as an expat for the last 17 years. Based in London currently, but still busy with sorting out arrangements. There’s quite a lot to do even when you are already a citizen of the country. More posts on ITSM matters to follow. Leave a Comment ». Feed for comments on this post. Leave a Reply Cancel reply. Enter your comment here.
let’s get this rolling again | Deconstructing ITSM
https://deconstructingitsm.wordpress.com/2009/07/11/lets-get-this-rolling-again
Let’s get this rolling again. 8212; Joe Pearson @ 08:43. OK then … before this blog gets to be six months stale, let me add a placeholder post. I’ve started a new contract – one that looks like being a long. Term one – and it’s taken pretty much all of my attention. I’ve ignored LinkedIn, industry news, other blogs and so on, let alone my own blog. As my boss says, you learn the most in your career in the jobs that bring the most pressure. Leave a Comment ». Feed for comments on this post. About this blo...
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Grayhurst Consulting
http://www.grayhurst.co.za/links.html
Jump to contents table. My professional blog, Deconstructing ITSM, discusses IT Service Management, its components, and its driving forces. The IT Service Management Forum is a not-for-profit organisation for vendors and users in the ITSM field. The IT Infrastructure Library is the only global, vendor-neutral source of best practice guidance in ITSM. Last updated: 20 May 2010. What is IT Service Management? Why does ITSM matter?
Grayhurst Consulting
http://www.grayhurst.co.za/profile.html
Jump to contents table. Grayhurst Consulting provides consulting and project management services in IT, with a focus on the continual improvement of IT Service Management. Work is aligned with ITIL. Grayhurst Consulting can draw on leading service management consulting and training companies in South Africa, providing clients with a broader base of skills, resources for larger projects, and access to formal training in ITIL. The skills I bring to consulting projects are primarily:. As well as freelance w...
Grayhurst Consulting
http://www.grayhurst.co.za/whyitsm.html
Jump to contents table. Why does IT Service Management matter? ITSM is not an all-or-nothing proposition. In any IT provider organisation, some ITSM activity must be in place; conversely, no organisation can claim to have “complete” ITSM. There are always benefits to be gained from continual improvement. Of IT Service Management. The benefits that can be obtained from improving ITSM include many that lead to greater end-user productivity:. Better understanding of IT services. Other major benefits include:.
Grayhurst Consulting
http://www.grayhurst.co.za/services.html
Jump to contents table. I work in all areas of ITSM. And have particularly focused on Service Continuity, Capacity Management, Service Level Management, and tool implementation for Change, Problem, Incident and Help Desk Management. Last updated: 27 February 2003. What is IT Service Management? Why does ITSM matter?
Grayhurst Consulting
http://www.grayhurst.co.za/ITIL.html
Jump to contents table. The IT Infrastructure Library - ITIL. ITIL is the only global, vendor-neutral source of best practice information on IT Service Management. It is developed and maintained by the UK Office of Government Commerce in the UK (originally the CCTA), with extensive input from user companies, consulting firms and management tool vendors. See also external links relating to ITIL. A set of documentation, primarily the two books Service Support and Service Delivery. The value of ITIL. The IT...
Grayhurst Consulting
http://www.grayhurst.co.za/itsm.html
Jump to contents table. I T Service Management (ITSM). Is the approach to managing IT infrastructure, systems and people as a portfolio of services. Offers the following broadly equivalent definition for ITSM: the principles and practices of designing, delivering and maintaining IT services, to an agreed level of quality, in support of a Customer activity. Source: "A Dictionary of IT Service Management Terms, Abbreviations and Acronyms"). The scope of ITSM. Last updated: 15 September 2002.
Purpose, Goal and objective! | Vinod Agrasala's ITSM / ITIL Blog
https://vagrasala.wordpress.com/2009/01/26/purpose-goal-and-objective
Vinod Agrasala’s ITSM / ITIL Blog. Thoughts from day-to-day life in ITSM and ITIL. January 26, 2009. Purpose, Goal and objective! Posted by Vinod Agrasala under ITIL - General. It is interesting to note that how people use these terms interchangeably and loosely all across. This has triggered a lot of discussion with my colleagues students and clients. I thought of noting some of the outputs from these discussions (with all due credits to those who contributed with great ideas on this). Purpose is usuall...
Policy, Process & Procedure | Vinod Agrasala's ITSM / ITIL Blog
https://vagrasala.wordpress.com/2009/01/27/policy-process-procedure
Vinod Agrasala’s ITSM / ITIL Blog. Thoughts from day-to-day life in ITSM and ITIL. January 27, 2009. Policy, Process & Procedure. Posted by Vinod Agrasala under General. Thanks to Joe Pearson. To prompt me into one of my all-time interesting debate/discussion once again – and yes, first time on my blog here! This is a topic discussed and documented by many people at many places. Here are my views and summarized thoughts on: How to define or differentiate Policy, Process and Procedures. Here is one more:.
TED Talk by Jane McGonigal: Gaming can make a better world | A Bottom's Up View From a Pai Mei (白眉) Guy
https://paimeiitguy.wordpress.com/2010/04/02/ted-talk-by-jane-mcgonigal-gaming-can-make-a-better-world
A Bottom's Up View From a Pai Mei (白眉) Guy. Some mindless meanderings from an IT and Project guy – direct from the trenches. About the 白眉 Guy. TED Talk by Jane McGonigal: Gaming can make a better world. TED Talk by Jane McGonigal: Gaming can make a better world. April 2, 2010. The key points which bear remembering are:. 1 Passion and energy are often neglected or dismissed as irrelevant in the drive for all things “better”. Nowadays I find that the emphasis in education is away from play and more toward ...
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deconstructinghairy.blogspot.com
Deconstructing Hairy
Saturday, June 20, 2009. Or a Sea of Green? I wrote this piece for The National (Abu Dhabi newspaper), it came out in yesterday's paper. Http:/ www.thenational.ae/article/20090619/REVIEW/706189942/-1/OPINION. Ahmadinejad referred to them as "dirt and dust" but they took the insult and re-appropriated it. Yes, we are dirt and dust, they say. Watch this storm we breed. You can not dangle the word "democracy" in front of people, and expect that they don't demand it. Listen to the injustice. So I guess those...
deconstructingharry.blogspot.com
Deconstructing Harry
Sunday, June 14, 2009. 8220;Born to be wild”(mild) or….the times they are a changin’ (Part 2). Beyond the impact of the jobs there is also the news that a number of iconic car brands – like the Pontiac – will disappear forever. This has not a whit of bearing upon Australia of course, but think what it will mean for songwriters the world over. If Bruce Springsteen can’t sing about Thunderbirds or Chevrolets or Pontiacs what will he be left with? 8230; lied about being the outdoor type. Http :/ money.c...
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de-Constructing Life 2.0 » A Blog for Clio II – I hope I survive!! de-Constructing Life 2.0
De-Constructing Life 2.0. Well, I’m baaaaaacccckkkkk! Friday, Aug 10 2007. I am not sure anyone still reads this, so I am throwing it out there, that I will be blogging here nowadays for my ranting and raving about this, that and the other…so, stay tuned for who knows what! Tuesday, May 8 2007. So, this is my last Blog post as a Clio student and boy are my arms tired! And be sure to check out your own page PhDs! I also want to share some excerpts from my self-evaluation with you guys:. Will allow us to d...
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Deconstructing Inez | Find a nutshell, crack it open, then rob it from its tranquility.
Find a nutshell, crack it open, then rob it from its tranquility. Book Surfing On My Turf. Leave a comment ». After more than a month of hiatus, I finally caught up with my. Mania, but only to be let down by this week’s episode. I don’t want this to be spoiler-ville for the show but this is what I have to say without saying too much. Chuck storyline? Zzzzz For everything else, it was just underwhelming. How do you get back to the regular hype of the show when they leave you waiting for it this long?
deconstructingitsm.wordpress.com
Deconstructing ITSM | Talking about IT Service Management and what it's made of
What should developers know about IT Service Management? 8212; Joe Pearson @ 15:24. I often work with developers and others involved with developers, and often get into discussions about what ITSM covers and what if anything they ought to know about it. So what is IT service management? In a nutshell, it’s what has to happen to the development product. After it’s deployed and goes live. And what do developers need to do about it? It’s not doing anything, it’s just sitting there! 8212; Joe Pearson @ 16:55.
deconstructingjaeme.blogspot.com
Thoughts, Ideas,Ramblings of an aging punk rocker
Thoughts, Ideas,Ramblings of an aging punk rocker. Friday, April 9, 2010. Confessions of a Pretty Girl, Part II. Do you ever look back over your lief and notice things? I do I tend to be rather introspective and for some reason I feel the need to share with all of you. I always joke that I had real rough few years, when it comes to my looks, and I'm just now coming out of them. In a way it's kinda true. Not that my face has changed at all or anything, mostly how I view myself. The beauty industry is so i...
Deconstructing Jen – Handmade Cards | Paper Crafts | Crochet | Deconstructing Jen with Jen Shults
Handmade Cards Paper Crafts Crochet Deconstructing Jen with Jen Shults. TE Release Day: Envelopes and Easter Goodies! I hope you are having a wonderful Thursday! Today I have two projects to share with you to wrap up Taylored Expressions Release Week! My first project is a fun Easter card using Sitting Pretty Accessories Spring! I love the Subway Tiles embossing folder and it paired up …. February 8, 2018. Taylored Expressions Sneak Peeks: Bubble Greetings and Frame{Worthy}. Today I have …. Hand blended ...
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deconstructingjen (Jen) | DeviantArt
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Jezebel Spirit Introduction
Subscribe To This Site. WELCOME TO THE WEBSITE DEVOTED TO EXPLORING THE JEZEBEL SPIRIT. If you’ve come here because you’ve been hearing about ‘the Jezebel Spirit’ and wonder what it’s all about, welcome to our site. There’s been so much talk for so long in the Church about ‘the Spirit of Jezebel’ as it operates in a church or society, but what about the actual human beings that it involves? Does there seem to be constant 'misunderstandings', or even 'pauses' or 'breaks' in the relationship? It’s time tha...
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