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Customer retention and employee performance

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Deep-Insight | deep-insight.com Reviews

https://deep-insight.com

Customer retention and employee performance

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blog.deep-insight.com blog.deep-insight.com

Deep-Insight Blog

Don’t. Become a Trusted Advisor Instead. On April 24, 2015. Posted by John O'Connor. Sales People: ‘Order Takers’ or ‘Relationship Managers’? Many of our B2B customers struggle with the challenge of turning their sales people from ‘order takers’ into true ‘relationship managers’. This is particularly true of companies who sell to large and complex clients. I’m talking in particular about situations where a large…. Read More →. 5 Generic Actions to Drive up your Relationship NPS Scores. On April 16, 2015.

LINKS TO THIS WEBSITE

blog.deep-insight.com blog.deep-insight.com

Do Americans REALLY score more positively than Europeans? | Deep Insight

http://blog.deep-insight.com/do-americans-really-score-more-positively-than-europeans

Do Americans REALLY score more positively than Europeans? Raquo; Do Americans REALLY score more positively than Europeans? Do Americans REALLY score more positively than Europeans? On August 26, 2014. In a previous blog. I wrote that Europeans were more stingy than Americans when it came to customer feedback. Or words to that effect. Since then, people have been asking if this is REALLY true, and where is the evidence for this claim. Research Professor and Research Development Advisor at ESCP Europe.

blog.deep-insight.com blog.deep-insight.com

Sales | Deep Insight

http://blog.deep-insight.com/category/sales

Don’t. Become a Trusted Advisor Instead. On April 24, 2015. Posted by John O'Connor. Sales People: ‘Order Takers’ or ‘Relationship Managers’? Many of our B2B customers struggle with the challenge of turning their sales people from ‘order takers’ into true ‘relationship managers’. This is particularly true of companies who sell to large and complex clients. I’m talking in particular about situations where a large…. Read More →. Zero is a good Net Promoter Score? It’s Good to Talk.

blog.deep-insight.com blog.deep-insight.com

Pim Braat | Deep Insight

http://blog.deep-insight.com/author/pim-braat

Author Archives: Pim Braat. Raquo; Author: Pim Braat. 5 Generic Actions to Drive up your Relationship NPS Scores. On April 16, 2015. Posted by Pim Braat. In Net Promoter Score. We run B2B customer assessments for large corporate clients in the Netherlands and elsewhere. Very often I get asked questions like this after we deliver the customer feedback to senior management: OK, you’ve told us what our customers think of us, but what do we do about it now? Read More →. Zero is a good Net Promoter Score?

blog.deep-insight.com blog.deep-insight.com

B2B Relationships | Deep Insight

http://blog.deep-insight.com/category/b2b-relationships

Category Archives: B2B Relationships. Raquo; B2B Relationships. Why Sample Sizes are Nonsense (in the B2B World). On January 26, 2016. Posted by John O'Connor. Most of Deep-Insight’s work is based on helping large international B2B organisations run effective Customer Experience (CX) programmes. The key to running a good CX programme is understanding how to change the culture of an organisation to make it truly customer-centric, and that has to be based on regular high-quality conversations…. Yes, I am!

blog.deep-insight.com blog.deep-insight.com

Help! What Do I do with my Stalkers and Opponents? | Deep Insight

http://blog.deep-insight.com/help-what-do-i-do-with-my-stalkers-and-opponents

What Do I do with my Stalkers and Opponents? Raquo; B2B Relationships. What Do I do with my Stalkers and Opponents? What Do I do with my Stalkers and Opponents? On February 16, 2015. The best, most loyal, category of client is the Ambassador. The next category of client are known as Rationals. But wait. That doesn’t add up to 100%. What’s the story with the others? Well, the answer is that in all B2B account portfolios, there are clients that don’t love you that much. We typically find that 10-20% of...

blog.deep-insight.com blog.deep-insight.com

Are you going to NPS me? Yes, I am! | Deep Insight

http://blog.deep-insight.com/are-you-going-to-nps-me-yes-i-am

Are you going to NPS me? Yes, I am! Raquo; B2B Relationships. Raquo; Are you going to NPS me? Yes, I am! Are you going to NPS me? Yes, I am! On March 3, 2015. This is the topic of a talk I’m giving this week at a conference in Melbourne. It is in response to another talk entitled. 8220;Are you going to NPS me? No I’m not”. In which Dr Dave Stewart. How likely are you to recommend us to a friend or colleague? And then in his own book The Ultimate Question. Which came out in 2006, shortly after I took on t...

blog.deep-insight.com blog.deep-insight.com

Benchmarking | Deep Insight

http://blog.deep-insight.com/category/benchmarking

What is a ‘Good’ Employee Net Promoter Score? On September 15, 2015. Posted by John O'Connor. Employee Net Promoter Score. Last year, I wrote a blog post entitled What is a ‘Good’ B2B Net Promoter Score? Which turned out to be surprisingly popular. I’m guessing that was because there’s a lot of nonsense posted on the Internet about companies achieving a NPS (net promoter score) of 62% or even 78%,…. Read More →. Do Americans REALLY score more positively than Europeans? On August 26, 2014. Read More →.

greatdebate.uk greatdebate.uk

Analytics & Insight | The B2B Cx Great Debate

http://greatdebate.uk/upcoming/analytics-insight

March 9th, 2017. Join us for the next Debate on Analytics and Insight @ Kew Gardens. Join us for the next Debate on Analytics and Insight @ Kew Gardens. Analytics & Insight. Analytics & Insight. Thank you to everyone who attended the debate in September. Read the event review here. With special thanks to our speakers:. 8211; Commercial Strategy Director EMEA and LATAM, Treasury Wines. 8211; Head of Data Strategy and Initiatives EMEA, VMware. 8211; Head of Insight, Vitality. We are in social networks:.

blog.deep-insight.com blog.deep-insight.com

Susan and Bill have Relationship Problems! (Part III) | Deep Insight

http://blog.deep-insight.com/susan-and-bill-have-relationship-problems-part-iii

Susan and Bill have Relationship Problems! Raquo; B2B Relationships. Raquo; Susan and Bill have Relationship Problems! Susan and Bill have Relationship Problems! On September 22, 2014. The last time we met Susan and Bill. They were discussing survival tactics. Thankfully, they have managed to get the company back on an even keel excuse the boating pun over the past few months and now have a new challenge to face. Different Views from Sales and Marketing. 8220;Leading Edge is a complex brand concept. ...

starcommercialacademy.com starcommercialacademy.com

Who We Are - Star Commercial Academy

http://starcommercialacademy.com/who-we-are

WHO WE WORK WITH. DISTRIBUTOR MANAGEMENT AND DEVELOPMENT. KEY ACCOUNT MANAGEMENT DEVELOPMENT. INSIDE OUT’ CAPABILITY ASSESSMENT. OUTSIDE IN’ RELATIONSHIP QUALITY ASSESSMENT. Star Commercial – Consulting. Star Academy - Development. 47; Who We Are. Co-Founder and Managing Partner. Jonathan is a founding partner of the STAR Commercial Academy and has worked internationally for more than 25 years, in Europe, North America, Africa and Asia Pacific. Co-Founder and Managing Partner. Areas of relevant expertise:.

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171;the more i grow the less i know. Monday, June 27, 2016. A nossa história - parte 2. Mas mais importante és tu e o nosso jogo das cadeiras. O nosso braço de ferro em stand-by porque cada um fazia força para o seu lado. Até que (.) tudo começou a ser diferente, já não via o teu sorriso e sentia falta das coisas que dizias e de como me tratavas. Às vezes falávamos mas não tantas vezes assim, mas quem te conhecia dizia que ainda era a tua princesinha. (.). Isto não leva a lado nenhum! É fora do comum com...

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deep-insight ltd. - customer retention, employee performance, customer surveys, employee surveys

It’s a tough business world out there. And you are probably asking yourself:. Is my existing customer base stable? Is my organisation performing at full capacity? Am I likely to lose any large corporate clients this year? Are my account managers building business relationships effectively? What more can I do to measure and improve performance? We work with business leaders in some of the world’s leading organisations to improve performance, increase sales, and build stronger companies.

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Deep-Insight

Retail & Industrial. Telco, Outsourcing, Hi-Tech & Digital. B2B Customer Experience (CX). What do the decision-makers in your largest accounts REALLY think of you? Can you reliably predict how your key clients will act when your current contract comes up for renewal? We can help you find out. Just click here. Are your staff fully committed - emotionally and rationally - to your company? What is preventing them from delivering higher performance to your customers?

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