helpy.io
Open Source Community Support Software
https://helpy.io/features/community
Empower your customers to assist each other. Helpy community discussions work just like support tickets, but any customer can answer, and interactions take place through the web. An always expanding database of real customer solutions. Your community forum is a place where customers can interact with each other, to share solutions, tips and advice. Offload support responsibility to your best customer advocates. Keep control and provide assistance when needed. Start your Free Trial. Manage public discussi...
helpy.io
Pricing
https://helpy.io/pricing
Per month, not per agent. Translate KB (coming soon). Start your Free Trial. Switch to Monthly Pricing. Translate KB (coming soon). Start your Free Trial. Switch to Monthly Pricing. Start your Free Trial. Auto-translation and audit logging are coming soon. All hosted plans include up to 10,000 emails per month. Juan Carlos Alonso, Skolar.io. Cost (team of 10) for one year. Is there a free trial? How does it work? How often do you update. How quickly will I get it? Is there any kind of license?
helpy.io
Open Source Helpdesk Software, Support Ticketing and Knowledgebase
https://helpy.io/all-features
Try it Now Free. Or- Get a personal tour. Google Analytics Baked In. Other tools give you a reporting system. Helpy is fully integrated with GA, so you can link your support efforts directly to conversion and ROI. No per agent seat costs. You determine which team members can help customers, not your budget. All major functions in Helpy can be turned off- allowing you to provide the exact experience your customers will most benefit from. Works on any Device. Built for the Cloud. Collaborate with other sup...
helpy.io
Sponsor Helpy
https://helpy.io/sponsorship
Sponsor one of the most exciting new Open Source projects! Helpy has been on the front page of Product Hunt and gets thousands of pageviews per month. Align your business with Open Source Software development. As a project sponsor, your brand will be seens by thousands of open source developers and users. Get instaneous access the moment you click "Start your Trial". Multiple sponsorship options are available to fit your budget. Choose from several options designed to accomodate all. We will estimate the...
helpy.io
Open Source Helpdesk Software, Support Ticketing and Knowledgebase
https://helpy.io/helpcenter
Help your customers help themselves with an intelligent helpcenter. Try it Now Free. Or- Get a personal tour. The customer support portal is the hub of your support experience. Multilingual for multilanguage support. Support customers in multiple countries by delivering a translated and customized support experience in each unique locale. Built in tools help you quickly provide multi-language support. Designed for self support. Customize to match your brand. Use only what you need. Built in feedback tool...
helpy.io
Open Source Helpdesk Software, Support Ticketing and Knowledgebase
https://helpy.io/press
Try it Now Free. We created Helpy to make it easier for customers to get help online without having to rely on contacting humans or bots. We chose Helpy for the simple interface, complete help desk (forum, docs, tickets) and open source (with paid version). The internationalisation support is probably the best feature in my case.". Juan Carlos Alonso, Skolar.io. Start your Free Trial. Or check out the Live Demo. More Reasons to Put Helpy to Work for You. Google Analytics Baked In. Make it Your Own. Helpy...
helpy.io
Open source support ticketing helpdesk system
https://helpy.io/helpdesk-software
All your customer communications in one place, accessible from anywhere. Try it Now Free. Or- Get a personal tour. Support ticketing keeps your team synced and delivering a wonderful customer experience. Manage the complete support lifecycle, from request to resolution. Helpy support discussions can be assigned to members of your team, and tracked by status throughout their life. Groups let you handle multiple email addresses, assign to teams, and more. Helpy "gets" email, literally. Helpy gives you full...
helpy.io
About Helpy
https://helpy.io/about
Helpy got started as an open source alternative to commercial helpdesk software. It has been developed from the ground up by a team of contributors who are passionate about helping customers and improving customer communications. Helpy software is the core of our hosted offering, which is designed for businesses who do not want to manage their own server. 100% of the proceeds of the hosted platform go back into making the open source version better, and enhancing the the hosted version. Helpy is a tradem...
helpy.io
Reporting
https://helpy.io/features/reporting
Reporting that helps you optimize the effectiveness of your team. See your entire team in one view. Quickly understand your overall team effectiveness as well as individual team member contributions. No detail goes uncaptured. Every action is captured and made accessible through the audit log, which can be filtered by date or agent (hosted only). Every customer and agent action is captured in Google Analytics. It's pre-wired, so just add your site ID and start digging into the stats. Start your Free Trial.