demo.itrp.com

cliogoescloud-training.itrp.com

ITRP | Specialist Training

http://cliogoescloud-training.itrp.com/specialist_introduction

Approximate duration: 3 hours. Upon completion of this training module, you will be able to use all the basic features of the ITRP. Service that allow you to fulfill the role of an IT specialist, as well as a team coordinator. IT service management in the cloud with free self service. Fast. Intuitive. Reliable.

cliogoescloud-training.itrp.com

ITRP | Problem Manager Training

http://cliogoescloud-training.itrp.com/problem_manager_introduction

Service offers several features to make Problem Management easier. During this training you will have an opportunity to get comfortable using these features so that you will feel confident using ITRP. To support you in your role as problem manager. Special attention is paid during the training to the following activities:. Passing problems to Change Management, and. Upon completion of this training module, you will be able to use the ITRP. Approximate duration: 2 hours.

cliogoescloud-training.itrp.com

ITRP | Change Manager Training

http://cliogoescloud-training.itrp.com/change_manager_introduction

Change Management is one of the more complex processes that the ITRP. Service supports. Change managers can be responsible for coordinating the changes of one or more services. To determine when a Change record should be registered to coordinate the implementation of a change, organizations are advised to apply the following rule. A change must be registered for each change that causes:. A service to become unavailable or degraded during service hours,. Approximate duration: 4 hours. IT service managemen...

learning.itrp.com

ITRP | ITRP Training

http://learning.itrp.com/training

Welcome to the ITRP. Training modules. The training modules allow users to get comfortable with ITRP. In a structured and efficient manner. Users only need to follow the modules for the roles they fulfill within the IT organization. Service Desk Analyst Training. Service Level Management Training. To start, select one of the modules above and go through its exercises. New users are encouraged to start with the Specialist Training, which explains the basic functionality of the ITRP.

cliogoescloud-training.itrp.com

ITRP | Service Level Management Training

http://cliogoescloud-training.itrp.com/service_level_management_introduction

Service Level Management Training. Approximate duration: 4 hours. It is important to note that this training module assumes that you have already completed the ITRP. This training module requires you to understand a little bit about the organization which data you will be using to complete the exercises. So before starting the exercises, please familiarize yourself with the case. IT service management in the cloud with free self service. Fast. Intuitive. Reliable.

cliogoescloud-training.itrp.com

ITRP | Service Desk Analyst Training

http://cliogoescloud-training.itrp.com/service_desk_analyst_introduction

Service Desk Analyst Training. Service desk analysts use the ITRP. Service primarily to support the following activities:. Registering requests from end-users,. Completing requests that can be resolved by the service desk analyst,. Monitoring requests that could not be resolved at the service desk,. Reassigning declined requests, and. Reopening requests which resolution was deemed unsatisfactory. Upon completion of this training module, you will be able to use the ITRP. Approximate duration: 3 hours.

cliogoescloud-training.itrp.com

ITRP | Configuration Manager Training

http://cliogoescloud-training.itrp.com/configuration_manager_introduction

Configuration Manager Training is intended for people who will be given the Configuration Manager role to maintain service instances, products and configuration items in ITRP. Configuration managers also use ITRP. To maintain the information of suppliers. Upon completion of this training module, you will be able to use the ITRP. Service to maintain all these record types. Approximate duration: 2 hours. It is important to note that this training module assumes that you have already completed the ITRP.

techworkautomator.wordpress.com

May 2016 – Automator – features – examples – updates

https://techworkautomator.wordpress.com/2016/05

Automator – features – examples – updates. Dynamic approvers for a purchasing process. May 24, 2016. May 27, 2016. You already have an ITPR demo account or a production account. If not, you can easily request one. You already signed up for a techwork automator demo account. If not, goto the registration blog post. I created a purchase request worth 60.000 Euros. This is how the task list looks like before I start the change:. The code with comments. The webhook event I chose is task.status-changed&#4...

techworkautomator.wordpress.com

Automator – features – examples – updates – Page 2

https://techworkautomator.wordpress.com/page/2

Automator – features – examples – updates. Mail interface to small external service providers 2. July 5, 2016. July 5, 2016. Prerequisites if you like to try it:. You already have an ITPR demo account. If not, you can easily request one. You already signed up for a techwork automator demo account. If not, goto the registration blog post. Please find the full description of the business case in blog post “ Mail interface to small external provider 1. We need to fetch the request in ITRP. Request.custo...